Proximus Group
Proximus Towers Koning Albert ll-laan 27,
Brussels, 1030,
Belgium
Brussels, 1030,
Belgium
32 2 205 40 00
Communications
Proximus Group Technographics
Proximus Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Proximus Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11496 Proximus Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Proximus Group has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2010, Albert SWP for Workforce Planning in 2023, IFS Field Service Management (FSM) for Field Service Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Proximus Group is running and its propensity to invest more and deepen its relationship with SAP , Odoo , MobileXpense or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Proximus Group revenues, which have grown to $6.33 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Proximus Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Proximus Group Tech Stack and Enterprise Applications
Proximus Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2010 | 2010 |
In 2010 Proximus Telecom implemented SAP ERP ECC 6.0 as its ERP Financial platform, establishing core Finance and Controlling processes in the SAP application. The deployment positioned SAP ERP ECC 6.0 to centralize general ledger, accounts payable, accounts receivable, and CO planning capabilities for the communications business.
During 2015 and 2016 targeted configuration and process work was executed on the SAP Finance and Controlling footprint. In December 2015 the pricing procedure was adjusted to include the Auvibel tax in the moving average price calculation for purchase orders issued by suppliers who do not invoice that tax. In January 2016 automation logic was implemented to update material moving average price based on the Lower cost or Market principle, and in February 2016 ongoing re-engineering began on interfaces and transaction capture routines.
The implementation included a re-engineered interface to register all sales activities originating in retail shops and via the web, with transactional posting flows routed into SAP ERP ECC 6.0 finance modules. A new payment method using vouchers was configured and integrated into storefront transaction capture so voucher settlements and revenue recognition feed the SAP FI and CO ledgers.
Operational ownership and governance were driven by in-house SAP Finance and Controlling subject matter experts, with configuration changes applied to the pricing procedure and MAP calculation rules and automation scripts. The work focused on aligning operational finance processes, pricing controls, and interface transaction capture to the SAP ERP ECC 6.0 financial data model, with subject matter expert activity recorded as ongoing from February 2016 onward.
|
|
|
|
|
ERP Financial | ERP |
|
2022 | 2022 |
|
|
|
|
|
Expense Management | ERP |
|
2007 | 2007 |
|
|
|
|
|
Expense Management | ERP |
|
2008 | 2008 |
|
Proximus Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Albert | Legacy | Albert SWP | Workforce Planning | HCM | n/a | 2023 | 2023 |
In 2023 Proximus Telecom ran a pilot of Albert SWP for Strategic Workforce Planning in HR between January and June 2023. Following the pilot Proximus extended Albert SWP across the group to cover about 15,000 internal and external workers, deploying the application for Strategic Workforce Planning across its Belgian operations.
The deployment of Albert SWP focused on Strategic Workforce Planning capabilities including scenario modeling, workforce demand and supply analysis, skills and competency inventory, and strategic headcount planning, aligning HR planning workflows with business forecasts. Albert SWP was configured to support HR planners and workforce analysts, centralizing planning data and enabling iterative scenario comparison and planning version control consistent with Strategic Workforce Planning practices.
Rollout was phased from pilot to group wide use, with implementation governance managed within HR to drive adoption across talent management and workforce planning functions. The implementation explicitly covered internal employees and contingent workers during the Belgium expansion reported by RH Matin.
|
Proximus Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IFS | Legacy | IFS Field Service Management (FSM) | Field Service Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023 Proximus Telecom implemented IFS Field Service Management (FSM) on IFS Cloud to strengthen its field operations and customer experience capabilities. The deployment positions IFS Field Service Management within the companys service operations as a cloud native Field Service Management solution supporting scheduling, dispatch, and mobile workforce orchestration.
The implementation focused on standard Field Service Management functional workflows, including work order management, technician mobilization and real time service execution, parts and inventory coordination, and service contract administration. Configuration emphasized automation of routine service tasks and workflow rules to improve operational consistency and to drive adoption among technicians and customer facing teams.
Deployment architecture centers on IFS Cloud delivery, with the IFS Field Service Management application serving as the primary operational layer for field teams and customer experience functions. The rollout targeted field operations and customer service groups, aligning service orchestration with performance and quality improvement objectives while preserving integration flexibility for downstream operational systems.
Governance and process changes were oriented around increasing adoption and elevating employee and customer experience through tighter operational controls and higher levels of automation. Proximus reported that implementing IFS Cloud enabled better support for operational efficiency and helped the organization focus on performance and quality improvements to ensure customer adoption.
|
|
|
|
|
OSS/BSS | ERP Services and Operations |
|
2013 | 2014 |
|
Proximus Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2019 | 2019 |
|
Proximus Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Management | Content Management |
|
2019 | 2019 |
|
|
|
|
|
Content Management | Content Management |
|
2019 | 2019 |
|
|
|
|
|
Content Management | Content Management |
|
2016 | 2016 |
|
Proximus Group eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2018 | 2018 |
|
Proximus Group SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Order Management | SCM |
|
2006 | 2006 |
|
Proximus Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center, Customer Engagement | CRM |
|
2016 | 2017 |
|
|
|
|
|
Customer Engagement | CRM |
|
2022 | 2022 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Experience | CRM |
|
2023 | 2023 |
|
|
|
|
|
Data Management Platform | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
|
|
|
|
Tag Management | CRM |
|
2016 | 2016 |
|
Proximus Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2020 | 2020 |
|
|
|
|
|
IT Service Management | ITSM |
|
2024 | 2024 |
|
Proximus Group PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2022 | 2022 |
|
Proximus Group Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2018 | 2018 |
|
Proximus Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Robotic Process Automation | PaaS |
|
2020 | 2020 |
|
|
|
|
|
Transactional Email | PaaS |
|
2016 | 2016 |
|
|
|
|
|
Transactional Email | PaaS |
|
2016 | 2016 |
|
|
|
|
|
Transactional Email | PaaS |
|
2016 | 2016 |
|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
|
|
|
|
|
Transactional Email | PaaS |
|
2016 | 2016 |
|
|
|
|
|
Transactional Email | PaaS |
|
2016 | 2016 |
|
Proximus Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Database Management, Open-Source Database | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Network Management and Monitoring | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Servers, Storage and Networking | IaaS |
|
2014 | 2014 |
|
Proximus Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2006 | 2007 |
|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
Proximus Group Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IoT Platform | Internet of Things |
|
2017 | 2018 |
|
IT Decision Makers and Key Stakeholders at Proximus Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Chief HR Officer | CXO | HR | |
|
|
|
Vice President Group Human Capital | VP | HR | |
|
|
|
Director Strategic HR Solutions | Director | HR | |
|
|
|
Supply Chain Manager | Manager | Supply Chain | |
|
|
|
Director Logistics operations and transformation | Director | Supply Chain | |
|
|
|
Supply Chain Manager | Manager | Supply Chain | |
|
Apps Being Evaluated by Proximus Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Proximus Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Proximus Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Proximus Group Technographics
Proximus Group is a Communications organization based in Belgium,
with around 11496 employees and annual revenues of $6.33 billion.
Proximus Group operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Albert SWP and IFS Field Service Management (FSM),
covering areas like ERP Financial, Workforce Planning and Field Service Management.
Proximus Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Albert and IFS.
Proximus Group recently adopted applications including
ServiceNow ITSM in 2024, Albert SWP in 2023 and IFS Field Service Management (FSM) in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Proximus Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Proximus Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Proximus Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.