Skills Development Scotland
11 George Square,
Glasgow, G2 1DY,
United Kingdom
Glasgow, G2 1DY,
United Kingdom
44 14 1285-6000
Government
Skills Development Scotland Technographics
Skills Development Scotland Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Skills Development Scotland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Skills Development Scotland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Skills Development Scotland has purchased the following applications: Mindtools Manager Skills Assessment for Skills Intelligence in 2019, Zendesk Chat for Chatbots and Conversational AI in 2018, Mopinion for Survey and Questionnaire in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Skills Development Scotland is running and its propensity to invest more and deepen its relationship with MindTools , Zendesk , Mopinion or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Skills Development Scotland revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Skills Development Scotland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Skills Development Scotland Tech Stack and Enterprise Applications
Skills Development Scotland HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MindTools | Legacy | Mindtools Manager Skills Assessment | Skills Intelligence | HCM | n/a | 2019 | 2019 |
In 2019, Skills Development Scotland began deploying MindTools resources and is inferred to have implemented the Mindtools Manager Skills Assessment to support management development within HR and L&D. The Mindtools Manager Skills Assessment is referenced here in the context of Skills Intelligence and is associated with the organisationwide staff learning and professional development programs described in the 2019 annual report. Deployment activity targeted Scotland operations and focused on managers and people leaders as part of formal learning pathways coordinated by HR and L&D.
Implementation appears to emphasize standard Skills Intelligence capabilities including manager self assessment, competency profiling, development planning, and content orchestration for manager learning, while the annual report references MindTools resources generally rather than naming individual modules. Governance and rollout were managed through HR and L&D with the tool embedded into management development programs and annual learning cycles. The annual report documents broad adoption of MindTools resources across the organisation to support staff learning and professional development, supporting the inferred use of the Mindtools Manager Skills Assessment in manager capability building.
|
Skills Development Scotland AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Skills Development Scotland implemented Zendesk Chat on its public website to provide a web-based conversational support layer. Zendesk Chat is deployed as a Chatbots and Conversational AI application and is used to surface real-time assistance to site visitors across the organisation's online channels.
Zendesk Chat is embedded as a web widget and operated as a cloud-hosted conversational interface, enabling live chat interactions, proactive chat triggers, canned responses, and transcript capture. The implementation centers on the Zendesk Chat agent console for handling incoming sessions, session routing to available agents, and basic visitor context capture to inform responses.
Operational coverage focuses on public-facing support delivered through the Skills Development Scotland website, consolidating web channel inquiries into the chat interface and associated agent workflows. Governance emphasis is on channel management and chat workflow configuration within Zendesk Chat, aligning online engagement and service functions under a single conversational interface.
|
Skills Development Scotland Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mopinion | Legacy | Mopinion | Survey and Questionnaire | Collaboration | n/a | 2022 | 2022 |
In 2022 Skills Development Scotland implemented Mopinion on their website. Mopinion is used as a Survey and Questionnaire solution to capture visitor and service user feedback on public facing pages and service flows.
The deployment is web based, embedding Mopinion via a client side feedback widget and configured survey modules, using in page surveys, targeted displays and event triggered prompts to collect qualitative comments and structured questionnaire responses. Configuration focuses on question logic, segmentation and form design within the Mopinion application to align with digital engagement workflows.
Operational ownership resides with digital and service design teams who manage survey content and cadence, while collected responses are surfaced through Mopinion reporting and dashboarding capabilities for analysis of user journeys and service experience. Skills Development Scotland uses Mopinion as its Survey and Questionnaire platform to support digital engagement and customer experience functions on its website.
|
Skills Development Scotland Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2010 | 2010 |
|
Skills Development Scotland CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2020 | 2020 |
|
|
|
|
|
Call Center | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Experience | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Support | CRM |
|
2018 | 2018 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2013 | 2013 |
|
|
|
|
|
Marketing Automation | CRM |
|
2015 | 2015 |
|
Skills Development Scotland ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2015 | 2015 |
|
Skills Development Scotland IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2009 | 2009 |
|
Skills Development Scotland CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at Skills Development Scotland
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Skills Development Scotland Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Skills Development Scotland IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Skills Development Scotland digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Skills Development Scotland Technographics
Skills Development Scotland is a Government organization based in United Kingdom,
with around 1000 employees and annual revenues of $250.0 million.
Skills Development Scotland operates a diverse technology stack with applications such as
Mindtools Manager Skills Assessment, Zendesk Chat and Mopinion,
covering areas like Skills Intelligence, Chatbots and Conversational AI and Survey and Questionnaire.
Skills Development Scotland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as MindTools, Zendesk and Mopinion.
Skills Development Scotland recently adopted applications including
Mopinion in 2022, Microsoft Entra ID (formerly Azure Active Directory) in 2022 and 8x8 Virtual Office in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Skills Development Scotland’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Skills Development Scotland’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Skills Development Scotland technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.