The University of Baltimore
1420 N. Charles St.,
Baltimore, 21201, MD,
United States
Baltimore, 21201, MD,
United States
1 410-837-4200
Education
The University of Baltimore Technographics
The University of Baltimore Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The University of Baltimore and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1100 The University of Baltimore employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The University of Baltimore has purchased the following applications: Equifax I-9 Management for HR Compliance in 2018, LiveChat for Chatbots and Conversational AI in 2020, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The University of Baltimore is running and its propensity to invest more and deepen its relationship with Equifax , LiveChat, Inc. , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The University of Baltimore revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The University of Baltimore intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The University of Baltimore Tech Stack and Enterprise Applications
The University of Baltimore HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Equifax | Legacy | Equifax I-9 Management | HR Compliance | HCM | n/a | 2018 | 2018 |
In 2018, the University of Baltimore implemented Equifax I-9 Management to handle Form I-9 Employment Eligibility Verification, using Equifax I-9 Management as its HR Compliance application for new hire onboarding. The implementation enforces a policy that all new employees must complete the Form I-9 online prior to their first day of employment, with explicit distinctions for regular employees and contract employees in timing and document presentation.
The deployment centers on the Equifax I-9 Management portal where employees log in, complete Section 1, review entries for accuracy, and provide an electronic signature to record the I-9. The portal workflow supports printing or emailing a completion receipt and displays the checklist of acceptable identity and work authorization documents required by U.S. Citizenship and Immigration Services.
Operationally the system is integrated into University of Baltimore human resources workflows, with employees instructed to present original supporting documentation to a Human Resources representative. Regular employees present documents to HR on their first day, while contract employees must provide documentation prior to their first day, and HR verification occurs at the Human Resources office on the 3rd floor of 1319 N. Charles Street, with scheduling and contact routed through HR phone and email channels.
Governance is structured as a two-step verification process, employee self-completion followed by onsite HR document inspection, with HR responsible for maintaining compliance records via the Equifax I-9 Management portal. The configuration emphasizes documented identity verification procedures, electronic signature capture, receipt generation, and a defined escalation path for scheduling exceptions through HR contact points.
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The University of Baltimore AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, the University of Baltimore implemented LiveChat from LiveChat, Inc. LiveChat is deployed on the ubalt.edu website as a public-facing Chatbots and Conversational AI capability to support web-based student services, admissions inquiries, and administrative contact workflows.
The implementation follows a web-embedded, cloud-hosted SaaS pattern typical for LiveChat, with functional modules aligned to real-time chat, canned responses and quick replies, visitor tagging and routing, and reporting and analytics. Integrations recorded in source materials are limited to the website embedding itself, with operational coverage focused on the university web presence across academic and administrative pages. Governance and operational control are centered on web operations and student services for message template management and escalation routing, with configuration emphasizing conversational workflows and monitoring rather than backend enterprise integrations.
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The University of Baltimore Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, The University of Baltimore implemented Zoom as its Audio Video and Web Conferencing solution. The deployment surfaces Zoom on the ubalt.edu website to provide browser-based meeting access for students, faculty, and staff. Zoom provides core web conferencing capabilities including synchronous meetings, screen sharing, and recording consistent with Audio Video and Web Conferencing functionality.
The implementation is centered on website-embedded access points and public meeting links to enable one-click join flows and browser connectivity via Zoom. Operational coverage focuses on online instruction, student engagement, and campus collaboration across university departments, and the configuration aligns with account provisioning, meeting scheduling, recording management, and access control workflows common to Audio Video and Web Conferencing deployments. Governance is exercised through institutional scheduling and access policies that control meeting visibility and participant permissions, and the University of Baltimore Zoom Audio Video and Web Conferencing supports academic and administrative communication workflows.
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Collaboration | Collaboration |
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2015 | 2015 |
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The University of Baltimore Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2017 | 2017 |
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The University of Baltimore CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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The University of Baltimore PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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The University of Baltimore IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at The University of Baltimore
| First Name | Last Name | Title | Function | Department | Phone | |
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Human Resources Information System | CXO | HR | |
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IT Operations Manager | Manager | IT | |
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Chief Human Resource Officer | CXO | HR | |
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Apps Being Evaluated by The University of Baltimore Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The University of Baltimore IT executives and key decision makers. This section highlights The University of Baltimore's latest recorded technology evaluations, including Zettle by PayPal for Point Of Sale on 2024-09-16 and PayPal Braintree for Payment Processing on 2024-09-16. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The University of Baltimore digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-09-16 | The University of Baltimore | Evaluated | PayPal | Zettle by PayPal | Point Of Sale | ERP Services and Operations |
| 2024-09-16 | The University of Baltimore | Evaluated | PayPal | PayPal Braintree | Payment Processing | ERP |
FAQ - APPS RUN THE WORLD The University of Baltimore Technographics
The University of Baltimore is a Education organization based in United States,
with around 1100 employees and annual revenues of $100.0 million.
The University of Baltimore operates a diverse technology stack with applications such as
Equifax I-9 Management, LiveChat and Zoom,
covering areas like HR Compliance, Chatbots and Conversational AI and Audio Video and Web Conferencing.
The University of Baltimore has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Equifax, LiveChat, Inc. and Zoom Video Communications.
The University of Baltimore recently adopted applications including
Magnite (ex Rubicon Project) in 2023, DocuSign eSignature in 2021 and LiveChat in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The University of Baltimore’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The University of Baltimore’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The University of Baltimore technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.