University of Cumbria
Fusehill Street,
Carlisle, CA1 2HH,
United Kingdom
Carlisle, CA1 2HH,
United Kingdom
44 12 2861-6234
Education
University of Cumbria Technographics
University of Cumbria Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by University of Cumbria and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 University of Cumbria employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that University of Cumbria has purchased the following applications: Unit4 ERPx for ERP Financial in 2025, Symplicity CSM for Talent Sourcing in 2021, Zendesk Chat for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems University of Cumbria is running and its propensity to invest more and deepen its relationship with UNIT4 , Symplicity , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing University of Cumbria revenues, which have grown to $310.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for University of Cumbria intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
University of Cumbria Tech Stack and Enterprise Applications
University of Cumbria ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UNIT4 | Legacy | Unit4 ERPx | ERP Financial | ERP | n/a | 2025 | 2025 |
In 2025 University of Cumbria went live on Unit4 ERPx, with the go live occurring on October 17, 2025 and announced as part of a rolling Unit4 SaaS migration program. The deployment was executed into the Unit4 SaaS environment, positioning Unit4 ERPx as the central ERP Financial platform for the institution's finance and administrative functions.
The Unit4 ERPx implementation focused on core ERP Financial capabilities typical for the category, including general ledger consolidation, accounts payable and receivable workflows, procurement controls, budgeting and financial reporting. Configuration work emphasized cloud-native patterns, automated update cycles, role based access for university finance teams, and use of Unit4 ERPx configuration rather than custom on premise extensions to maintain SaaS standardization.
G7 acted as the migration partner and continues to provide ongoing consultancy and the G7 Application Managed Service to support the University of Cumbria post go live, supporting phased rollout governance and operational handover. The program used a rolling go-live approach to sequence modules and departments, aligning finance and administrative teams to new workflows and support processes, and was reported as successful in the public announcement.
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University of Cumbria HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Symplicity | Legacy | Symplicity CSM | Talent Sourcing | HCM | n/a | 2021 | 2021 |
In 2021, University of Cumbria implemented Symplicity CSM on their website to support Talent Sourcing for student and employer engagement. Symplicity CSM is deployed as the university facing career services application, exposing job listings and employer engagement features directly via the public site and student portals.
The Symplicity CSM configuration emphasizes Talent Sourcing workflows including job posting distribution, employer account management, student profile and resume visibility, and event and appointment scheduling capabilities. These modules are configured to support typical career service operations such as employer outreach, vacancy promotion, and student self-service interactions.
Operational coverage is centered on the university careers and student services functions, where Symplicity CSM is used to coordinate employer relationships and student placement activity across University of Cumbria channels. The implementation is embedded into web content to provide employer-facing posting and student-facing application flows, aligning the application to the institution's Talent Sourcing business function.
Governance is managed through careers service processes, with account provisioning and posting approval workflows to control employer access and student data visibility. Symplicity CSM operates as the primary Talent Sourcing platform for the University of Cumbria, and administration is oriented around career services policy, employer onboarding, and student consent for placement and recruitment activities.
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University of Cumbria AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017 University of Cumbria deployed Zendesk Chat as its web chat channel, using the application to provide real time conversational handling of site visitors. Zendesk Chat, categorized as Chatbots and Conversational AI, was embedded on the university website to capture prospective student enquiries and routine student service questions.
The implementation focused on standard chat capabilities including a web embedded widget, real time messaging, proactive chat triggers, offline message capture and basic reporting, with routing and escalation workflows configured to triage incoming web enquiries to central support queues. Operational coverage targeted web facing business functions such as admissions and student services and governance established shift based inbox ownership and chat handling protocols to manage response expectations.
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University of Cumbria Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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University of Cumbria Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2021 | 2021 |
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University of Cumbria CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Community Management | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2020 | 2020 |
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University of Cumbria PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2022 | 2022 |
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University of Cumbria IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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University of Cumbria CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at University of Cumbria
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Deputy Director of Finance | Director | Finance | |
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HR Operations Manager | Manager | HR | |
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Director of Finance and Resources | Director | Finance | |
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Head of Technology Services | Director | IT | |
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Information System Manager | Manager | IT | |
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Chief Operating Officer | CXO | Finance | |
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Apps Being Evaluated by University of Cumbria Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from University of Cumbria IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the University of Cumbria digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD University of Cumbria Technographics
University of Cumbria is a Education organization based in United Kingdom,
with around 1000 employees and annual revenues of $310.0 million.
University of Cumbria operates a diverse technology stack with applications such as
Unit4 ERPx, Symplicity CSM and Zendesk Chat,
covering areas like ERP Financial, Talent Sourcing and Chatbots and Conversational AI.
University of Cumbria has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UNIT4, Symplicity and Zendesk.
University of Cumbria recently adopted applications including
Unit4 ERPx in 2025, Salesforce Service Cloud in 2022 and Amazon SES in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of University of Cumbria’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates University of Cumbria’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete University of Cumbria technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.