New York, 10001, NY,
United States
Ladders Technographics
Ladders Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ladders and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Ladders employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ladders has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2010, Lever by Employ for Applicant Tracking System in 2014, Zendesk Service for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ladders is running and its propensity to invest more and deepen its relationship with Intuit , Employ , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ladders revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ladders intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ladders Tech Stack and Enterprise Applications
Ladders ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP | x | 2010 | 2010 |
In 2010, Ladders implemented Intuit Quickbooks Enterprise as its ERP Financial system to centralize corporate accounting and billing workflows. The deployment was configured as a server-based, multi-user financial application to support a 100-employee professional services firm, providing concurrent access for finance and billing teams. Intuit Quickbooks Enterprise was used to deliver core accounting capabilities including general ledger, accounts payable, accounts receivable, cash management, and financial reporting.
Configuration emphasis included a structured chart of accounts, role-based access controls, and repeatable month-end close workflows to establish disciplined accounting processes. Operational coverage focused on corporate finance, billing and payroll administration, with configurations for multi-user concurrency and data integrity controls aligned to ERP Financial functional expectations. Governance centered on defined accounting roles and process-driven close cycles to support consistent financial reporting.
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Ladders HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Employ | Legacy | Lever by Employ | Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014, Ladders deployed Lever by Employ as their Applicant Tracking System. Lever by Employ is used to power candidate intake and publishing of open roles on Ladders' public careers site, and it serves as the primary recruiting system for talent acquisition and HR within the company.
The implementation leverages core Applicant Tracking System capabilities such as job posting, candidate tracking, interview scheduling, and pipeline management, configured to centralize requisition management and status progression across hiring teams. Governance is centered on recruiting workflow stages and role-based access for HR and hiring managers, with the careers site integration surfacing Lever by Employ as the front-end application for applicants.
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Ladders CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, Ladders implemented Zendesk Service on their website to centralize Customer Support workflows. The deployment uses Zendesk Service as a cloud hosted platform embedded in theladders.com, capturing web form submissions and live chat interactions into a centralized ticketing system.
Implementation concentrated on standard Customer Support capabilities including ticketing, a web widget front end, a knowledge base for self service, role based agent queues, and rule based routing to align with Ladders customer service processes. Governance was established through ticket lifecycle policies, escalation workflows, and agent role permissioning within Zendesk Service, providing a single system of record for customer inquiries handled by Ladders support staff.
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Ladders Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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PEO (Professional Employer Organization) | Professional Services |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Ladders
| First Name | Last Name | Title | Function | Department | Phone | |
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Accounting Manager | Manager | Finance | |
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Accounting Manager | Manager | Finance | |
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Director, Corporate Controller | Director | Finance | |
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Director, FP&A / Head of Finance & Admin. | Director | Finance | |
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Apps Being Evaluated by Ladders Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||