Boston, 02110, MA,
United States
Thinking Chat Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Thinking Chat and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Thinking Chat employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Thinking Chat has purchased the following applications: Thinking Chat for Chatbots and Conversational AI in 2017, Slack Connect for Collaboration in 2022, Keap CRM for CRM in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Thinking Chat is running and its propensity to invest more and deepen its relationship with Thinking Chat , Salesforce , Keap (formerly Infusionsoft) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Thinking Chat revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Thinking Chat intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Thinking Chat | Legacy | Thinking Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Thinking Chat deployed Thinking Chat, a Chatbots and Conversational AI solution, on its website to provide customer engagement and front-line conversational support. The implementation placed the Thinking Chat conversational interface directly on public site pages, operating as the primary automated touchpoint for visitors and prospective clients.
The deployment exhibits a single-site, customer-facing scope consistent with a 10-person professional services firm, with platform configuration and content management centralized to internal staff. Core functional capabilities reported include conversational interface, intent classification, and scripted dialog flows for guided interactions, reflecting standard Chatbots and Conversational AI workflows. The solution is delivered as an embeddable web widget backed by a cloud service managed by the vendor, minimizing local infrastructure requirements and enabling quick updates to conversation scripts. Governance and operational ownership rest with client-facing personnel who maintain conversation scripts and control rollout on the public website rather than across internal enterprise systems.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Keap (formerly Infusionsoft) | Legacy | Keap CRM | CRM | CRM | n/a | 2015 | 2015 |
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Marketing Analytics, Sales Analytics, Customer Support | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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