New York, 10004, NY,
United States
Thumbtack Technology Technographics
Thumbtack Technology Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Thumbtack Technology and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Thumbtack Technology employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Thumbtack Technology has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2012, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, Zendesk Service for Customer Support in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Thumbtack Technology is running and its propensity to invest more and deepen its relationship with Intuit , Google , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Thumbtack Technology revenues, which have grown to $18.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Thumbtack Technology intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Thumbtack Technology Tech Stack and Enterprise Applications
Thumbtack Technology ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP | x | 2012 | 2012 |
In 2012, Thumbtack Technology implemented Intuit Quickbooks Enterprise as its ERP Financial platform. The implementation centralized core finance and accounting workflows for the firm's United States operations, supporting accounting teams across a 150 employee professional services organization. The company reported advanced proficiency in Google Docs, Excel Spreadsheets, and QuickBooks, and that existing skills informed configuration choices and end user training.
Configuration work focused on ERP Financial capabilities typical for small to mid market deployments, including general ledger, accounts payable, accounts receivable, and financial reporting, with emphasis on chart of accounts consolidation and standardized period close workflows. Governance was structured around centralized finance ownership, role based access and approval workflows, and documented reconciliation and close procedures to formalize accounting operations and reporting cadence.
|
Thumbtack Technology Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Thumbtack Technology deployed Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. Public site references indicate Thumbtack Technology uses Google Workspace (Formerly Google G-Suite) on their website, and the platform serves the companywide collaboration needs for an organization of approximately 150 employees in the professional services sector.
The implementation aligns with common Google Workspace functional modules, including enterprise email via Gmail, cloud file storage and document collaboration through Google Drive and Google Docs, scheduling with Google Calendar, and synchronous meetings with Google Meet, while administrative control is exercised through the Google Workspace Admin console for user provisioning, domain and access management, and group policy enforcement. The deployment supports core business functions such as internal communication, document lifecycle and knowledge sharing, and calendar-driven scheduling, with governance centered on Admin console configuration and standard Collaboration category workflows.
|
Thumbtack Technology CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2015 | 2015 |
In 2015, Thumbtack Technology implemented Zendesk Service as its website-embedded customer support platform. Zendesk Service is used on their website to capture inbound customer requests and to provide self-service resources, supporting the companys Customer Support function.
Deployment centered on configuring Zendesk Service core ticketing workflows, including request capture, triage, agent assignment, and status tracking, aligned with standard customer service processes. Typical Customer Support capabilities such as a knowledge base for self-service, routing rules and SLA-aware ticket handling were applied to support a centralized support team responsible for customer-facing inquiries. Governance emphasized agent roles and ticket lifecycle procedures to standardize response handling and maintain consistent service operations.
|
Thumbtack Technology PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2015 | 2015 |
|
Thumbtack Technology IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Thumbtack Technology
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| CEO & Founder | CXO | Finance | ||||
| CTO & Principal | Director | Finance | ||||
| VP of Operations | VP | Operations | ||||
| VP of Sales | VP | Sales |
Apps Being Evaluated by Thumbtack Technology Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||