Ticketmaster UK
30 St. John Street,
London, EC1M 4AY,
United Kingdom
London, EC1M 4AY,
United Kingdom
44 20 7316-3550
Professional Services
Ticketmaster UK Technographics
Ticketmaster UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ticketmaster UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 766 Ticketmaster UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ticketmaster UK has purchased the following applications: Google Pay for Payment Processing in 2020, Workday Absence Management for Absence and Leave Management in 2019, GovCMS PECOS for Admissions and Enrollment Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ticketmaster UK is running and its propensity to invest more and deepen its relationship with Google , Workday , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ticketmaster UK revenues, which have grown to $237.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ticketmaster UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ticketmaster UK Tech Stack and Enterprise Applications
Ticketmaster UK ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Pay | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Ticketmaster UK implemented Google Pay on its website as a Payment Processing option for online ticket purchases. The deployment added Google Pay to the web checkout experience, embedding the Google Pay client button and checkout flow into Ticketmaster UK transaction pages to allow wallet based payments for customers in the United Kingdom.
The implementation used Google Pay to surface tokenized payment credentials and to initiate payment authorization flows from the browser to Ticketmaster UK backend services. Functional capabilities implemented included the Google Pay payment button, client side merchant validation, tokenization of card credentials, and server side token exchange and authorization orchestration to support settlement workflows.
Operational scope encompassed the ecommerce checkout path and payments operations, with direct impact on customer payment acceptance, checkout UX configuration, and payment handling processes. Governance and workflow adjustments centered on checkout flow configuration, merchant credential and token handling procedures, and updates to customer support and payments operations playbooks to incorporate Google Pay into standard payment acceptance routines.
|
Ticketmaster UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2019 | 2019 |
In 2019 Ticketmaster UK implemented Workday Absence Management. The deployment delivered Workday Absence Management within the broader Workday HCM footprint, and it aligns with the Absence and Leave Management category for centralized leave and absence governance across the International division.
The implementation included configuration of Workday HCM alongside the Absence and Recruitment modules, with the absence configuration covering standard absence tracking, entitlement and accrual rules, configurable leave types, approval workflows and absence reporting capabilities. Workday Absence Management was configured to support HR process automation for absence requests and manager approvals, and to surface scheduled and ad-hoc absence reporting to HR stakeholders.
Operationally the effort was executed in concert with existing HR systems maintenance activities, including an in-house HR database, travel management and a learning management system, with the HRIS team maintaining data integrity and reporting feeds. The HRIS Analyst role led design, configuration and ongoing maintenance, and assisted with design and implementation changes to the in-house HR database to ensure operational alignment with Workday Absence Management.
Governance was structured around HRIS compliance across UK and international markets, documented HR processes, troubleshooting workflows and a developed HRIS reporting suite. Rollout and operational ownership emphasized data integrity, scheduled reporting and localized compliance configuration for absence policies across the International division.
|
|
|
|
|
Core HR | HCM |
|
2019 | 2019 |
|
|
|
|
|
Learning and Development | HCM |
|
2019 | 2019 |
|
|
|
|
|
Payroll | HCM |
|
2018 | 2018 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2019 | 2019 |
|
|
|
|
|
Workforce Management | HCM |
|
2018 | 2018 |
|
Ticketmaster UK ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GovCMS | Legacy | GovCMS PECOS | Admissions and Enrollment Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Ticketmaster UK implemented GovCMS PECOS for Admissions and Enrollment Management. GovCMS PECOS was deployed to support contact centre facing enrollment and admissions workflows that align with Fan Experience and international contact centre operations based in Manchester, United Kingdom.
The implementation configured core Admissions and Enrollment Management capabilities, including applicant and attendee record management, workflow orchestration for enrollment tasks, scheduling and capacity controls, role based access control, and centralized reporting and dashboards to support operational oversight. Configuration emphasized modular enrollment workflows and data capture consistent with contact centre use cases and customer support intake processes.
Operational ownership rested with the Contact Centre Systems Engineering team in Manchester, reporting into the Sr Manager Systems Engineering. Day to day operational practices reflected the existing support model, with GovCMS PECOS support handled as first line troubleshooting during defined response windows, routine administration and development tasks, ticket updates in the support tracking system, documentation of processes and system changes, and regular team review meetings to surface issues and requirements.
Systems engineering activities tied GovCMS PECOS to broader Fan Experience and fan support functions through use of reports and presentations, requirements feedback loops with business stakeholders, and participation in departmental projects. The deployment narrative emphasizes system configuration, operational governance, and integration into contact centre support workflows rather than external system integrations.
|
|
|
|
|
Reservation and Booking Management | ERP Services and Operations |
|
2004 | 2023 |
|
Ticketmaster UK Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2022 | 2022 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2017 | 2017 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2019 | 2019 |
|
Ticketmaster UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2021 | 2021 |
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2015 | 2015 |
|
|
|
|
|
Collaboration | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
PBX, VoiP and Phone Systems | Collaboration |
|
2015 | 2015 |
|
Ticketmaster UK Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2020 | 2020 |
|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Web Content Management | Content Management |
|
2021 | 2021 |
|
Ticketmaster UK eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2021 | 2021 |
|
Ticketmaster UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2022 | 2022 |
|
|
|
|
|
Call Center | CRM |
|
2022 | 2022 |
|
|
|
|
|
Customer Experience | CRM |
|
2022 | 2022 |
|
|
|
|
|
Customer Experience | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Support | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2001 | 2001 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2020 | 2020 |
|
Ticketmaster UK PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2020 | 2020 |
|
Ticketmaster UK TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2012 | 2012 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
|
Ticketmaster UK PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Extract, Transform, and Load (ETL), Data Replication | PaaS |
|
2014 | 2014 |
|
Ticketmaster UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Digital Workspace | IaaS |
|
2021 | 2021 |
|
Ticketmaster UK CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Endpoint Detection and Response (EDR) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Ticketmaster UK
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
CTO | CXO | Finance | |
|
|
|
Manager - International Database Services | Manager | IT | |
|
|
|
Director, International Platform Infrastructure | Director | IT | |
|
|
|
VP, Technology Strategy, Planning & Risk | VP | Risk | |
|
|
|
Infrastructure & Cloud Manager | Manager | IT | |
|
|
|
Head of Contact Centre | Director | Customer Service | |
|
|
|
VP, Contact Centre Operations International | VP | Customer Service | |
|
|
|
Associate Director, CRM | Director | IT | |
|
|
|
CRM Manager | Manager | IT | |
|
|
|
Head of Client Services | Director | Customer Service | |
|
|
|
CRM Manager | Manager | IT | |
|
|
|
Contact Centre Support Manager | Manager | Customer Service | |
|
|
|
Senior Client Development Manager | Manager | Customer Service | |
|
|
|
Senior Director of Project Delivery, Project Management Office for International | Director | Operations | |
|
|
|
PMO Director | Director | Operations | |
|
|
|
Senior Project Manager | Manager | Operations | |
|
Apps Being Evaluated by Ticketmaster UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ticketmaster UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ticketmaster UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Ticketmaster UK Technographics
Ticketmaster UK is a Professional Services organization based in United Kingdom,
with around 766 employees and annual revenues of $237.0 million.
Ticketmaster UK operates a diverse technology stack with applications such as
Google Pay, Workday Absence Management and GovCMS PECOS,
covering areas like Payment Processing, Absence and Leave Management and Admissions and Enrollment Management.
Ticketmaster UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Google, Workday and GovCMS.
Ticketmaster UK recently adopted applications including
GovCMS PECOS in 2022, Domo in 2022 and Vocalcom Hermes360 in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ticketmaster UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ticketmaster UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ticketmaster UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.