Tidepool
555 Bryant St., #429,
Palo Alto, 94301, CA,
United States
Palo Alto, 94301, CA,
United States
1 650-353-2352
Non Profit
Tidepool Technographics
Tidepool Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tidepool and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60 Tidepool employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tidepool has purchased the following applications: Cronofy Scheduler Recruitment for Interview Scheduling in 2020, Zendesk Chat for Chatbots and Conversational AI in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tidepool is running and its propensity to invest more and deepen its relationship with Cronofy , SAP , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tidepool revenues, which have grown to $7.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tidepool intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tidepool Tech Stack and Enterprise Applications
Tidepool HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cronofy | Legacy | Cronofy Scheduler Recruitment | Interview Scheduling | HCM | n/a | 2020 | 2020 |
In 2020 Tidepool implemented Cronofy Scheduler Recruitment to manage scheduling of HIPAA-sensitive user support and research sessions. The deployment is aligned to the Interview Scheduling category and was chosen specifically to enable secure, calendar-driven appointment experiences for users of Tidepool services and the Tidepool Loop program.
The implementation uses Cronofy Scheduler Enterprise capabilities, including Private Events to hide personal health information from shared calendars, Scheduling Groups and Scheduling Rules for coordinated participant availability, and Public Link functionality to support clinician office hours. Configuration focused on minimizing exposure of PHI in calendar metadata while allowing rapid link creation and scheduling workflows that suit a small, distributed organization of about 60 employees.
Cronofy was integrated directly into Tidepool's Zendesk support workflow, adding a Cronofy icon inside the Zendesk comment box that launches a Scheduler window, creates a booking link and drops it into the ticket body. Operational coverage began with the Support team for complex tickets and expanded to Clinic Success and User Research teams for clinician office hours and usability testing, reflecting cross‑functional adoption without additional system integrators.
Governance included a formal security review and execution of a Business Associate Agreement to ensure HIPAA compliance before production use. Tidepool reported explicit operational benefits, noting the Private Events feature preserved confidentiality for PHI and that the Zendesk integration saved an estimated 15 to 20 seconds per scheduling action, improving efficiency for day to day support and research scheduling.
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Tidepool AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Tidepool deployed Zendesk Chat on its public website. Tidepool deployed Zendesk Chat, a Chatbots and Conversational AI application, to provide real-time conversational access for patients and caregivers engaging with the nonprofit online.
The implementation centered on a web-embedded chat widget and an operator console, configured with canned responses, proactive messaging, session transcript capture and administrative controls. Zendesk Chat was configured to support agent routing, availability scheduling and message moderation consistent with Chatbots and Conversational AI functional patterns.
Operational coverage was focused on Tidepool’s primary website and staffed by support and patient engagement teams who handled inbound conversational sessions during defined hours. The chat channel collected visitor context and session logs to enable follow up and case handling workflows.
Governance emphasized operator schedules, response workflows, transcript retention and privacy controls to align conversational handling with nonprofit information policies. Administration and access control were managed through the Zendesk Chat console to coordinate handoffs and maintain audit and reporting capabilities.
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Tidepool Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Tidepool deployed Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. Tidepool uses Google Workspace (Formerly Google G-Suite) on their website and the deployment emphasizes Collaboration functionality including Gmail for domain email, Google Calendar for scheduling, Google Drive and Google Docs for shared document management, and Google Meet for video conferencing, reflecting standard Collaboration capabilities.
For an organization of about 60 employees, the implementation is organized around domain level administration via the Google Admin Console, user provisioning, and role based access controls to manage accounts and sharing policies. The configuration supports communications and document workflows across programs, operations, and fundraising, centralizing collaboration under the Collaboration category without disclosed third party integrations or rollout metrics.
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Event Management | Collaboration |
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2020 | 2020 |
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Tidepool Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2023 | 2023 |
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Web Content Management | Content Management |
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2019 | 2019 |
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Tidepool CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Tidepool ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Tidepool PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2022 | 2022 |
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Tidepool IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Tidepool CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Security (AppSec) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Tidepool
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Tidepool Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Tidepool IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Tidepool digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Tidepool Technographics
Tidepool is a Non Profit organization based in United States,
with around 60 employees and annual revenues of $7.0 million.
Tidepool operates a diverse technology stack with applications such as
Cronofy Scheduler Recruitment , Zendesk Chat and Google Workspace (Formerly Google G-Suite),
covering areas like Interview Scheduling, Chatbots and Conversational AI and Collaboration.
Tidepool has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cronofy, Zendesk and Google.
Tidepool recently adopted applications including
DocuSign eSignature in 2023, Amazon SES in 2022 and Google Cloud Platform (GCP) in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Tidepool’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Tidepool’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Tidepool technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.