Tile Giant
Unit 6 St. James Trade Park,
Northampton, NN5 5JW,
United Kingdom
Northampton, NN5 5JW,
United Kingdom
44 16 0450-3100
Retail
Tile Giant Technographics
Tile Giant Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tile Giant and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 562 Tile Giant employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tile Giant has purchased the following applications: Visa Authorize.Net for Payment Processing in 2020, Zendesk Chat for Chatbots and Conversational AI in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tile Giant is running and its propensity to invest more and deepen its relationship with Visa , PayPal , Klarna or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tile Giant revenues, which have grown to $83.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tile Giant intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tile Giant Tech Stack and Enterprise Applications
Tile Giant ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Visa | Legacy | Visa Authorize.Net | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Tile Giant implemented Visa Authorize.Net as its Payment Processing solution on its website. The deployment centralizes online card authorization and capture for the retailer's ecommerce checkout using Visa Authorize.Net gateway services.
Implementation work concentrated on integrating the Visa Authorize.Net payment gateway into the site checkout and on configuring tokenization to reduce card data exposure. Configuration included authorization and capture workflows, selection between hosted payment form and direct API capture, and activation of the platform's built in fraud screening and AVS capabilities. The Visa Authorize.Net application provides standard payment processing functions such as card acceptance, recurring payment support, and transaction logging.
Operational ownership sits with Tile Giant's ecommerce and payments teams, focused on online sales channels and payment acceptance governance. Governance activities included configuring authentication settings, transaction review workflows, and role based access controls within the Visa Authorize.Net merchant interface to support PCI related controls. Tile Giant uses Visa Authorize.Net as its primary Payment Processing backbone for website checkout operations.
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2021 | 2021 |
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Tile Giant AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Tile Giant deployed Zendesk Chat on its public website, implementing a Chatbots and Conversational AI layer to manage real time visitor interactions. The deployment positioned Zendesk Chat as the front line of online customer service and e commerce support, routing web visitors into live conversations and capturing asynchronous messages for follow up. The implementation focused on the UK storefront and on web channel coverage for pre purchase queries and post purchase support.
Zendesk Chat was configured as an embedded web widget together with an agent console, leveraging Chatbots and Conversational AI capabilities such as automated greeting messages, proactive chat triggers, canned responses, and chat transcript capture. The configuration emphasized session routing and agent handoff, and included offline message collection to preserve leads when no agents were available. Zendesk Chat was instrumented to surface conversation history and context within the agent workflow to streamline resolution steps.
Operational governance included standardizing chat scripts and response templates, and training customer service agents on the Zendesk Chat interface to ensure consistent message handling. Rollout followed a website first approach with iterative tuning of automated triggers and response copy based on conversational patterns observed in chat transcripts. Captured transcripts and message metadata were used to inform customer service procedure updates and knowledge base alignment.
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Tile Giant Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Tile Giant implemented Google Workspace (Formerly Google G-Suite) using the Collaboration category to standardize corporate email and productivity across its United Kingdom retail organization. The deployment was positioned to serve corporate teams and store operations, centralizing email, calendar, and document collaboration under a single vendor platform. Tile Giant's use of Google Workspace is surfaced on its website.
Google Workspace (Formerly Google G-Suite) was configured with standard Collaboration modules including Gmail, Google Calendar, Google Drive, and Google Docs, managed through the Google admin console to enforce account and access controls. The implementation focused on file collaboration, shared calendars, and centralized inbox management to support sales, customer service, and merchandising workflows, with cloud storage and document versioning enabling cross-site collaboration. Governance practices inferred from the deployment include centralized user provisioning and administrative control through the admin console, aligning collaboration tooling with operational needs across corporate and retail functions.
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Collaboration | Collaboration |
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2022 | 2022 |
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Tile Giant eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Product Review Management | eCommerce |
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2014 | 2014 |
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Tile Giant CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2022 | 2022 |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tile Giant PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Tile Giant IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Tile Giant CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Tile Giant
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Tile Giant Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Tile Giant IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Tile Giant digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Tile Giant Technographics
Tile Giant is a Retail organization based in United Kingdom,
with around 562 employees and annual revenues of $83.0 million.
Tile Giant operates a diverse technology stack with applications such as
Visa Authorize.Net, Zendesk Chat and Google Workspace (Formerly Google G-Suite),
covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
Tile Giant has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Visa, Zendesk and Google.
Tile Giant recently adopted applications including
Mida.So Hosting in 2024, Microsoft 365 in 2022 and Anthill CRM in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Tile Giant’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Tile Giant’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Tile Giant technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.