Tokheim Service-Gruppe
Bruhlweg 5,
Hosbach, D-63768,
Germany
Hosbach, D-63768,
Germany
49 6021 505 - 0
Professional Services
Tokheim Service-Gruppe Technographics
Tokheim Service-Gruppe Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tokheim Service-Gruppe and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Tokheim Service-Gruppe employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tokheim Service-Gruppe has purchased the following applications: In-House ATS for Applicant Tracking System in 2015, Microsoft 365 for Collaboration in 2015, FreshDesk Customer Support for Customer Support in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tokheim Service-Gruppe is running and its propensity to invest more and deepen its relationship with In-House Applications , Microsoft , GoDaddy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tokheim Service-Gruppe revenues, which have grown to $450.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tokheim Service-Gruppe intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tokheim Service-Gruppe Tech Stack and Enterprise Applications
Tokheim Service-Gruppe HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House ATS | Applicant Tracking System | HCM | n/a | 2015 | 2015 |
In 2015 Tokheim Service-Gruppe deployed an In-House ATS as its Applicant Tracking System on its corporate website, establishing a web‑facing recruitment entry point for candidate applications. The rollout targeted the companys HR and talent acquisition functions across its German operations, aligning online job posting and application capture with internal recruiting workflows.
The In-House ATS implementation centralized job requisition management, public job posting on the corporate career pages, candidate application capture and parsing, and candidate tracking through defined hiring stages. Configuration emphasized workflow automation for requisition approvals and candidate routing, form-based application intake, a searchable candidate database, and role based access for HR users and hiring managers.
Operational ownership and support were retained internally, with IT and HR managing the application hosted on the company website and controlling governance around recruiting processes. Use of the In-House ATS as the Applicant Tracking System reduced dependence on external recruitment portals by embedding sourcing and application workflows directly into Tokheim Service-Gruppes online hiring infrastructure.
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Tokheim Service-Gruppe Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Tokheim Service-Gruppe deployed Microsoft 365 to standardize Collaboration across its German operations. Public web assets indicate the organization uses Microsoft 365 as part of its application footprint. The deployment aligns with the needs of a 2,000 employee professional services firm to centralize communications and document workflows.
Microsoft 365 was configured to provide enterprise email and calendaring, desktop Office applications, cloud file sync with OneDrive, and centralized document management via SharePoint Online, together with synchronous communication through Microsoft Teams. The implementation emphasized Collaboration capabilities including document co authoring, shared team sites, and role based mailbox and calendar sharing. These components support Collaboration workflows such as project coordination, service delivery handoffs, and internal knowledge sharing.
Operational coverage included corporate, service delivery, field technician, and support functions within Germany, with tenant level governance controlling identity and access, user provisioning, and basic information protection policies. Rollout and management were organized around centralized tenant administration, policy driven access controls, and standardized user onboarding to enforce consistent Collaboration patterns. Public evidence of Microsoft 365 usage was noted on Tokheim Service-Gruppe web properties.
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Tokheim Service-Gruppe CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2016 | 2016 |
In 2016 Tokheim Service-Gruppe implemented FreshDesk Customer Support. The deployment established FreshDesk Customer Support as the primary web-facing intake for customer inquiries, with the vendor solution surfaced on Tokheim's public website to capture support requests directly from customers.
The implementation centered on typical Customer Support capabilities, including web ticket capture, email-to-ticket conversion, a centralized ticket queue, workflow-driven agent assignment, and a public knowledge base for self-service. Configuration focused on ticket workflows, automated routing rules, and customer-facing web forms to align with the company’s support processes.
Operational coverage emphasized the website as the principal intake channel, routing cases into a single SaaS-hosted support environment for Tokheim’s service organization. The cloud deployment unified web-originated cases to a centralized case management layer, enabling consistent handling across regional service teams.
Governance work established ticket ownership, escalation paths, and standardized response templates to bring process consistency to web-sourced support. By implementing FreshDesk Customer Support, Tokheim Service-Gruppe linked its website channel to the company’s Customer Support function and centralized web-based customer engagement flows.
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Tokheim Service-Gruppe ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2016 | 2016 |
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Tokheim Service-Gruppe TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2004 | 2004 |
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Tokheim Service-Gruppe IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Tokheim Service-Gruppe CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Tokheim Service-Gruppe
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Tokheim Service-Gruppe Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Tokheim Service-Gruppe IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Tokheim Service-Gruppe digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Tokheim Service-Gruppe Technographics
Tokheim Service-Gruppe is a Professional Services organization based in Germany,
with around 2000 employees and annual revenues of $450.0 million.
Tokheim Service-Gruppe operates a diverse technology stack with applications such as
In-House ATS, Microsoft 365 and FreshDesk Customer Support,
covering areas like Applicant Tracking System, Collaboration and Customer Support.
Tokheim Service-Gruppe has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as In-House Applications, Microsoft and Freshworks.
Tokheim Service-Gruppe recently adopted applications including
CodeTwo Email Signatures in 2021, GoDaddy Webmail in 2017 and FreshDesk Customer Support in 2016,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Tokheim Service-Gruppe’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Tokheim Service-Gruppe’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Tokheim Service-Gruppe technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.