Topps Tiles
Grove Park, Thorpe Way,
Leicester, LE19 1SU,
United Kingdom
Leicester, LE19 1SU,
United Kingdom
44 11 6282-8000
Distribution
Topps Tiles Technographics
Topps Tiles Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Topps Tiles and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1676 Topps Tiles employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Topps Tiles has purchased the following applications: OrderWise ERP System for ERP Financial in 2020, Zellis MyView for Employee Self Service in 2020, WhosOn Hybrid Chat for Chatbots and Conversational AI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Topps Tiles is running and its propensity to invest more and deepen its relationship with Orderwise , Zellis , Growth Engineering or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Topps Tiles revenues, which have grown to $293.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Topps Tiles intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Topps Tiles Tech Stack and Enterprise Applications
Topps Tiles ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Orderwise | Legacy | OrderWise ERP System | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020 Topps Tiles implemented OrderWise ERP System, deploying an ERP Financial application to support its distribution operations. The OrderWise ERP System was positioned to unify sales order processing, inventory control, warehouse transactions, and core financial ledgers for the retailer.
The implementation emphasized functional modules typical of ERP Financial deployments, including sales order management, stock and inventory control, warehouse management and picking workflows, purchase order processing, accounts receivable and payable, and general ledger accounting. Configuration work aligned system workflows with order capture and fulfillment processes, reflecting operational activities such as customer order handling and warehouse loading tasks reported by site staff.
Operational scope targeted commercial and operational functions within Topps Tiles, specifically sales operations, warehouse and logistics teams, procurement and supplier coordination, and finance. The deployment narrative indicates the system was used to orchestrate order-to-cash and procure-to-pay flows across distribution sites, supporting transactional and master data consistency across those business functions.
Governance and rollout details focused on standardizing transactional workflows and embedding financial controls within OrderWise ERP System, with process rationalization around order management and warehouse procedures. Training and process adoption were implied through alignment to day to day sales and warehouse activities, while no external implementation partner or specific third party integrations were identified in the provided context.
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Topps Tiles HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zellis | Legacy | Zellis MyView | Employee Self Service | HCM | n/a | 2020 | 2021 |
In 2020, Topps Tiles deployed Zellis MyView Employee Self Service on its corporate website to provide a centralized web portal for employee access. The deployment uses the Zellis MyView dashboard UI hosted on the Topps Tiles site, positioning Zellis MyView Employee Self Service as the primary front end for staff to interact with HR-facing self service functions.
The implementation aligns with standard Employee Self Service functional patterns, and typically surfaces capabilities such as payslip viewing, personal data maintenance, absence and holiday requests, and HR communications as part of the Zellis MyView Employee Self Service footprint. Configuration would be expected to include role-based views and employee record mapping to ensure the dashboard delivers personalized content to individual employees.
Operational control and governance are operated centrally, with HR responsible for content and entitlement management and IT overseeing the web delivery and authentication posture for the Zellis MyView Employee Self Service instance. The public dashboard link indicates a web-hosted architecture that integrates employee-facing workflows into the Topps Tiles online environment for UK staff.
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Learning and Development | HCM |
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2017 | 2017 |
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Topps Tiles AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Parker Software | Legacy | WhosOn Hybrid Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, Topps Tiles deployed WhosOn Hybrid Chat on its website. Topps Tiles implemented WhosOn Hybrid Chat as a Chatbots and Conversational AI solution to manage web-based customer interactions for its UK distribution and retail operations.
The implementation leverages a website-embedded chat widget configured for hybrid conversational flows, enabling automated conversational responses with live agent escalation, session routing and real-time visitor monitoring, capabilities typical of Chatbots and Conversational AI. Configuration and workflows targeted front-line customer service and e-commerce support, covering product inquiries, order tracking and store locator assistance through the WhosOn Hybrid Chat interface.
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Topps Tiles Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2020 | 2020 |
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Topps Tiles eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2022 | 2022 |
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Topps Tiles CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics, Data Management Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Topps Tiles ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Topps Tiles PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Topps Tiles IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Topps Tiles CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Topps Tiles
| First Name | Last Name | Title | Function | Department | Phone | |
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Customer Support Manager | Manager | Customer Service | |
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Customer Service and Insights Manager | Manager | Customer Service | |
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Sales Director | Director | Sales | |
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Director of Marketing | Director | Marketing | |
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Finance Manager | CXO | Finance | |
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CEO | CXO | Operations | |
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Director of IT | Director | IT | |
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Apps Being Evaluated by Topps Tiles Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Topps Tiles IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Topps Tiles digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Topps Tiles Technographics
Topps Tiles is a Distribution organization based in United Kingdom,
with around 1676 employees and annual revenues of $293.0 million.
Topps Tiles operates a diverse technology stack with applications such as
OrderWise ERP System, Zellis MyView and WhosOn Hybrid Chat,
covering areas like ERP Financial, Employee Self Service and Chatbots and Conversational AI.
Topps Tiles has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Orderwise , Zellis and Parker Software.
Topps Tiles recently adopted applications including
Athos Local Shopping in 2022, Zendesk Service in 2022 and Athos Ecommerce Analytics in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Topps Tiles’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Topps Tiles’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Topps Tiles technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.