AI Buyer Insights:

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● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

Total Customer Connect
Location
2440 Camino Ramon Ste 355,
Contra Costa, CA, 94583-4392,
United States
Website
https://www.totalcustomerconnect.com/
Phone
1 925-277-1537
Artw industry
Professional Services
Employee
Revenue

Total Customer Connect Technographics

Total Customer Connect Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Total Customer Connect and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Total Customer Connect employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Total Customer Connect has purchased the following applications: 11Sight AI Agents for Chatbots and Conversational AI in 2024, Microsoft 365 for Collaboration in 2018, FreshDesk Customer Support for Customer Support in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Total Customer Connect is running and its propensity to invest more and deepen its relationship with 11Sight , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Total Customer Connect revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Total Customer Connect intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Total Customer Connect Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
11Sight Legacy 11Sight AI Agents Chatbots and Conversational AI AI-Powered Application n/a 2024 2024
In 2024, Total Customer Connect implemented 11Sight AI Agents to deliver 24/7 AI agents for automotive dealerships, targeting CRM/service area workflows for appointment scheduling, service reminders, and customer retention. The implementation explicitly positions 11Sight AI Agents within Total Customer Connect offerings as embedded conversational automation supporting dealer customer engagement and service operations. The deployment uses 11Sight AI Agents with a focus on Service and Outbound AI Agents modules to automate appointment booking, proactive service reminders, and outbound retention dialogues. Configuration work included conversational flow design, schedule and availability logic, and agent provisioning to run continuously, enabling automated customer touchpoints without human agent availability requirements. Integrations center on dealer CRM systems and service scheduling platforms to surface customer records, appointment slots, and service histories, enabling contextualized conversations and booking persistence. Operational coverage is across automotive dealerships in the United States, supporting fixed operations and customer care functions within dealer networks. Governance and rollout were executed as an embedded capability inside Total Customer Connect offerings, with administrative controls for campaign management and escalation pathways into human support when required. The implementation delivered continuous automation of appointment scheduling, service reminders, and customer retention workflows through 11Sight AI Agents while keeping operational control within TCC’s service portfolio.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2018 2018
Collaboration Collaboration 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Freshworks Legacy FreshDesk Customer Support Customer Support CRM n/a 2021 2021
Tag Management CRM 2017 2017
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2012 2012
Application Hosting and Computing Services IaaS 2014 2014
Application Hosting and Computing Services IaaS 2015 2015
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2023 2023
IT Decision Makers and Key Stakeholders at Total Customer Connect
First Name Last Name Title Function Department Email Phone
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Show All Contacts
Apps Being Evaluated by Total Customer Connect Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Total Customer Connect Technographics

Total Customer Connect is a Professional Services organization based in United States, with around 10 employees and annual revenues of $1.0 million.

Total Customer Connect operates a diverse technology stack with applications such as 11Sight AI Agents, Microsoft 365 and FreshDesk Customer Support, covering areas like Chatbots and Conversational AI, Collaboration and Customer Support.

Total Customer Connect has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as 11Sight, Microsoft and Freshworks.

Total Customer Connect recently adopted applications including 11Sight AI Agents in 2024, Microsoft Entra ID (formerly Azure Active Directory) in 2023 and Slack Connect in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Total Customer Connect’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Total Customer Connect’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Total Customer Connect technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.