Naperville, 60563, IL,
United States
Track Group Technographics
Track Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Track Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 92 Track Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Track Group has purchased the following applications: Socrates 360 for CRM in 2022, IgniteTech TriActive for IT Service Management in 2007 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Track Group is running and its propensity to invest more and deepen its relationship with Socrates Software , IgniteTech or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Track Group revenues, which have grown to $37.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Track Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Track Group Tech Stack and Enterprise Applications
Track Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Socrates Software | Legacy | Socrates 360 | CRM | CRM | n/a | 2022 | 2022 |
In 2022 Track Group licensed Socrates 360 from Socrates Software under an exclusive partnership to deliver education, life skills and reentry support alongside electronic monitoring across multiple US states. The agreement positioned Socrates 360 as the CRM for service user communication and case support workflows within the justice sector.
Implementation focused on CRM and customer engagement capabilities together with remote supervision check in features and education delivery and tracking functionality. Socrates 360 was configured to manage case records, schedule and log remote check ins, and orchestrate enrollment and progress tracking for tailored courses, aligning system workflows with caseworker activity.
The deployment operated alongside electronic monitoring systems to coordinate notifications and check in workflows for supervised individuals, with operational coverage spanning reentry support teams and community supervision functions across multiple states. The solution supported business functions including case management, service user outreach, and course delivery for people under supervision.
Governance was driven by the exclusive partnership license, which governed content provisioning and operational rollout across Track Group service areas. Reported outcomes include wider access to tailored courses and broader availability of remote check ins for supervised individuals, with Socrates 360 serving as the CRM backbone for those communication and case support processes.
|
Track Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IgniteTech | Legacy | IgniteTech TriActive | IT Service Management | ITSM | Directpointe 7 | 2007 | 2007 |
In 2007, Track Group implemented IgniteTech TriActive as its IT Service Management platform. IgniteTech TriActive was deployed to centralize IT asset lifecycle visibility and to formalize maintenance and software management workflows.
TriActive delivered asset-management capability through Directpointe 7, with the service arrangement operating in the United States. Implemented modules included IT asset lifecycle tracking, maintenance scheduling and software management, configured to support asset inventory, lifecycle status and maintenance workflows.
Operational scope focused on IT operations and infrastructure teams, enabling improved tracking, maintenance and upgrade planning and supporting cost-control decisions for IT operations. Governance emphasis centered on instrumenting asset-management processes and embedding TriActive records into operational decision workflows.
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IT Decision Makers and Key Stakeholders at Track Group
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|---|---|---|---|---|---|---|
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Apps Being Evaluated by Track Group Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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