Bengaluru, 560022,
India
Transact Global Technographics
Transact Global Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Transact Global and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1100 Transact Global employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Transact Global has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2017, Ameyo Voice Logger System for Call Center in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Transact Global is running and its propensity to invest more and deepen its relationship with Tawk.to , Ameyo , Creysto or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Transact Global revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Transact Global intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Transact Global Tech Stack and Enterprise Applications
Transact Global AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017 Transact Global implemented Tawk.to on its public website, deploying the Tawk.to web widget as the customer-facing chat interface. The implementation is categorized under Chatbots and Conversational AI and is centered on a client-side widget model that captures visitor messages and enables real time agent engagement through the website.
The Tawk.to deployment covers standard conversational capabilities including live chat, visitor monitoring, canned responses, offline messaging, and persistent chat transcripts to support handoffs between agents. Operational scope focuses on the web channel with usage oriented toward sales and client services functions, and governance is configured around web channel ownership, response workflows, and chat escalation paths rather than backend system integrations.
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Transact Global CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ameyo | Legacy | Ameyo Voice Logger System | Call Center | CRM | n/a | 2017 | 2017 |
In 2017, Transact Global deployed Ameyo Voice Logger System in the Call Center category. The implementation established a scalable, extensible platform that Transact used to offer configurable contact center capabilities to its clients. The platform design emphasized non-disruptive customization so business verticals could adapt features and workflows without disturbing existing process flow.
The Ameyo Voice Logger System deployment included modular functional components such as Predictive Dialer, Voice Logger, Automatic Call Distributor ACD, Interactive Voice Response IVR, and a Reporting and Analytics tool. Configuration centered on modular feature enablement and workflow orchestration to support varied contact handling patterns across clients. The Voice Logger component integrated with routing and analytics to provide persistent call capture aligned with reporting workflows.
Operational coverage targeted Transact Global's client-facing contact center operations in India and the wider professional services delivery model, enabling per-client and per-vertical customization. The extensible architecture allowed Transact to adapt dialing strategies, IVR scripts, and routing rules without full process rework. Implementation scope focused on platform scalability and modularity rather than single-purpose deployments.
Governance emphasized controlled configuration and rollout procedures to preserve live process flows while enabling rapid adjustments. Ameyo provided the intelligent solution Transact sought, delivering a combined suite of predictive dialing, logging, ACD, IVR, and analytics capabilities through the Ameyo Voice Logger System. The deployment positioned Transact to offer a customizable Call Center platform to its clients that scales with changing business demands.
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CRM | CRM |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Transact Global
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Apps Being Evaluated by Transact Global Executives
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