AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Travelopia Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2016 2016
Application Hosting and Computing Services IaaS 2017 2017
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2017 2017
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Talkdesk Legacy Talkdesk Automatic Call Distributor (ACD) Call Center, Customer Engagement CRM n/a 2021 2021
In 2021, Travelopia deployed Talkdesk Automatic Call Distributor (ACD) as part of a broader adoption of Talkdesk CX Cloud for Call Center,Customer Engagement. The implementation targeted Travelopia’s global network of sales and support agents spanning 23 independent travel brands across 10 countries, consolidating remote contact center operations to support highly customized travel sales and complex customer support inquiries. The Talkdesk Automatic Call Distributor (ACD) was configured to deliver cloud native inbound call routing, skill based distribution, queue management, and centralized agent workspaces, with configuration focused on scalable agent provisioning and remote softphone capabilities. Talkdesk CX Cloud provided end to end customer experience workflows and embedded analytics, enabling agents to access customer context and suggest tailored travel experiences during interactions. Operational coverage included geographically distributed teams across Travelopia’s portfolio, with the deployment oriented to reduce missed guest calls and improve agent time management across multiple regions. Analytics and reporting were surfaced to agents and supervisors to drive proactive engagement for returning guests, while the cloud deployment supported flexible scaling of contact center capacity as market conditions changed. Governance and rollout emphasized centralized contact center administration, standardized cloud workflow training for agents, and adoption of remote contact center operating practices across brands. Outcomes stated by Travelopia included reduced missed guest calls, deeper customer insights enabling proactive suggestions for customized travel, increased operational flexibility, and lowered operating costs during a period of market volatility.
CRM CRM 2021 2022
Marketing Analytics, Marketing Automation CRM 2016 2016
Marketing Automation CRM 2020 2020
Marketing Automation, Sales Automation CRM 2021 2021
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2019 2019
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ERP Financial ERP Financial Management 2017 2018
ERP Financial ERP Financial Management 2018 2018
ERP Financial ERP Financial Management 2018 2018
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2020 2020
IT Service Management ITSM 2019 2019
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Reservation and Booking Management ERP Services and Operations 2019 2020
Reservation and Booking Management ERP Services and Operations 2019 2019
Reservation and Booking Management ERP Services and Operations 2020 2021
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2018 2018
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Talent Assessment HCM 2023 2023
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2019 2019
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Treasury Management TRM 2017 2017
IT Decision Makers and Key Stakeholders at Travelopia
First Name Last Name Title Function Department Email Phone
No data found
Apps Being Evaluated by Travelopia Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Travelopia Technographics

Travelopia is a Professional Services organization based in United Kingdom, with around 2263 employees and annual revenues of $1.00 billion.

Travelopia operates a diverse technology stack with applications such as Microsoft Azure Cloud Services, Talkdesk Automatic Call Distributor (ACD) and Microsoft 365, covering areas like Application Hosting and Computing Services, Call Center, Customer Engagement and Collaboration.

Travelopia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft and Talkdesk.

Travelopia recently adopted applications including BarRaiser in 2023, Talkdesk Automatic Call Distributor (ACD) in 2021 and Inspiretec CRM in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Travelopia’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Travelopia’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Travelopia technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.