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Travelopia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Travelopia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2263 Travelopia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Travelopia has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2016, Talkdesk Automatic Call Distributor (ACD) for Call Center, Customer Engagement in 2021, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Travelopia is running and its propensity to invest more and deepen its relationship with Microsoft , Amazon Web Services (AWS) , Talkdesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Travelopia revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Travelopia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Talkdesk | Legacy | Talkdesk Automatic Call Distributor (ACD) | Call Center, Customer Engagement | CRM | n/a | 2021 | 2021 |
In 2021, Travelopia deployed Talkdesk Automatic Call Distributor (ACD) as part of a broader adoption of Talkdesk CX Cloud for Call Center,Customer Engagement. The implementation targeted Travelopia’s global network of sales and support agents spanning 23 independent travel brands across 10 countries, consolidating remote contact center operations to support highly customized travel sales and complex customer support inquiries.
The Talkdesk Automatic Call Distributor (ACD) was configured to deliver cloud native inbound call routing, skill based distribution, queue management, and centralized agent workspaces, with configuration focused on scalable agent provisioning and remote softphone capabilities. Talkdesk CX Cloud provided end to end customer experience workflows and embedded analytics, enabling agents to access customer context and suggest tailored travel experiences during interactions.
Operational coverage included geographically distributed teams across Travelopia’s portfolio, with the deployment oriented to reduce missed guest calls and improve agent time management across multiple regions. Analytics and reporting were surfaced to agents and supervisors to drive proactive engagement for returning guests, while the cloud deployment supported flexible scaling of contact center capacity as market conditions changed.
Governance and rollout emphasized centralized contact center administration, standardized cloud workflow training for agents, and adoption of remote contact center operating practices across brands. Outcomes stated by Travelopia included reduced missed guest calls, deeper customer insights enabling proactive suggestions for customized travel, increased operational flexibility, and lowered operating costs during a period of market volatility.
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CRM | CRM |
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2021 | 2022 |
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Marketing Analytics, Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation, Sales Automation | CRM |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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ERP Financial | ERP Financial Management |
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2017 | 2018 |
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ERP Financial | ERP Financial Management |
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2018 | 2018 |
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ERP Financial | ERP Financial Management |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2019 | 2019 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Reservation and Booking Management | ERP Services and Operations |
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2019 | 2020 |
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Reservation and Booking Management | ERP Services and Operations |
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2019 | 2019 |
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Reservation and Booking Management | ERP Services and Operations |
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2020 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Talent Assessment | HCM |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2017 | 2017 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||