TruTrip
80 Robinson Rd, #02-00 TruTrip HQ,
Singapore, 68898,
Singapore
Singapore, 68898,
Singapore
65 3129 2139
Professional Services
TruTrip Technographics
TruTrip Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TruTrip and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 TruTrip employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TruTrip has purchased the following applications: Stripe Payments for Payment Processing in 2022, Pendo Adopt for Digital Adoption in 2022, Zendesk Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TruTrip is running and its propensity to invest more and deepen its relationship with Stripe , Pendo.io , TestGorilla or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TruTrip revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TruTrip intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TruTrip Tech Stack and Enterprise Applications
TruTrip ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP | n/a | 2022 | 2022 |
In 2022, TruTrip implemented Stripe Payments on its public website as its Payment Processing solution, integrating online payment acceptance directly into the customer-facing checkout flow. The deployment is web‑centric and proportionate to a 50‑employee professional services firm based in Singapore, with Stripe Payments handling tokenized card acceptance, authorization and capture for site transactions.
Stripe Payments was configured to support standard payment processing capabilities including client-side tokenization to limit PCI footprint, synchronous authorization and asynchronous capture patterns, and webhook eventing to notify backend systems of payment state changes. Operational scope covers customer-facing sales and the finance and revenue operations processes that reconcile payments, while governance centered on webhook-driven settlement workflows and support escalation procedures for payment exceptions.
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TruTrip HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pendo.io | Legacy | Pendo Adopt | Digital Adoption | HCM | n/a | 2022 | 2022 |
In 2022 TruTrip implemented Pendo Adopt, deploying Pendo Adopt on its public website to enable Digital Adoption capabilities for its web product. The deployment of Pendo Adopt is focused on client side instrumentation tied to the website, positioning Pendo Adopt as the Digital Adoption layer that supports product and customer experience workflows at TruTrip.
The implementation configures core Digital Adoption capabilities common to Pendo Adopt including in‑app walkthroughs, contextual help and tooltips, onboarding flows, and feature usage analytics. TruTrip uses these modules to instrument user paths and capture behavioral events, with Pendo Adopt analytics feeding feature adoption and user segmentation insights that are used by product management, customer success, support, and marketing teams.
Operational governance emphasizes web page level tagging and an events taxonomy to ensure consistency across the site, and targeting rules for segmented rollout of guides and messages. Governance and process ownership sit with product and customer success leadership, who manage rollout, content updates, and ongoing tuning of Pendo Adopt in support of user onboarding and ongoing in‑product guidance.
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Talent Assessment | HCM |
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2020 | 2020 |
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TruTrip AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, TruTrip implemented Zendesk Chat on its website. TruTrip uses Zendesk Chat, classified in the Chatbots and Conversational AI category, to provide embedded real-time messaging for web-based customer support and client engagement. The 50-employee Singapore professional services firm deployed the chat widget on its public site to capture inbound inquiries and route them to its customer service team.
Configuration centered on standard chat capabilities including a web-embedded chat widget, automated welcome triggers, pre-chat capture forms, agent routing, and session transcript capture to support case handling workflows. Operational coverage focuses on the web channel and the customer support function, with administrative governance applied through agent role configuration, business hours settings, and chat workflow rules to manage availability and escalation. Zendesk Chat remains the front-line interaction layer for TruTrip within the Chatbots and Conversational AI category, linking real-time conversations to existing support processes.
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TruTrip Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2020 | 2020 |
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Online Meeting Scheduling | Collaboration |
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2020 | 2020 |
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TruTrip CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2021 | 2021 |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Engagement, Customer Loyalty | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics, Lead Generation | CRM |
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2021 | 2021 |
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TruTrip TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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TruTrip PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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TruTrip IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at TruTrip
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by TruTrip Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TruTrip IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TruTrip digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD TruTrip Technographics
TruTrip is a Professional Services organization based in Singapore,
with around 50 employees and annual revenues of $5.0 million.
TruTrip operates a diverse technology stack with applications such as
Stripe Payments, Pendo Adopt and Zendesk Chat,
covering areas like Payment Processing, Digital Adoption and Chatbots and Conversational AI.
TruTrip has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Stripe, Pendo.io and Zendesk.
TruTrip recently adopted applications including
Stripe Payments in 2022, Pendo Adopt in 2022 and Braze Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TruTrip’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TruTrip’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TruTrip technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.