Txtlocal
Pulford House Bell Meadow Business Park,
Chester, CH4 9EP,
United Kingdom
Chester, CH4 9EP,
United Kingdom
44 12 4475-2299
Professional Services
Txtlocal Technographics
Txtlocal Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Txtlocal and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 47 Txtlocal employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Txtlocal has purchased the following applications: TeamSupport SnapEngage for Chatbots and Conversational AI in 2012, Microsoft 365 for Collaboration in 2015, Cisco Webex IMImobile for Customer Engagement in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Txtlocal is running and its propensity to invest more and deepen its relationship with TeamSupport , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Txtlocal revenues, which have grown to $16.1 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Txtlocal intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Txtlocal Tech Stack and Enterprise Applications
Txtlocal AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2012 | 2012 |
In 2012, Txtlocal implemented TeamSupport SnapEngage on its website. TeamSupport SnapEngage is deployed as a Chatbots and Conversational AI solution to manage real-time customer conversations and inbound inquiries. Txtlocal is a United Kingdom professional services company with 47 employees and uses the web deployment to centralize customer engagement on its site.
The implementation centers on an embedded web chat widget and configured conversational flows, with bot-driven first contact and routing to human agents for more complex queries. Configuration work focused on message templates, lead capture fields, and operator queues consistent with Chatbots and Conversational AI functional patterns. Operational coverage is the public website and the system is used to support customer service and sales inquiry handling. Administration and governance are handled through the application admin console, with support operations maintaining conversational scripts and agent routing rules.
|
Txtlocal Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Txtlocal implemented Microsoft 365 for Collaboration. The implementation provisioned a cloud-hosted Microsoft 365 tenant to deliver corporate email and calendaring, document collaboration and file storage, and real-time team messaging across the company's 47 employees. Microsoft 365 is surfaced on Txtlocal's website, indicating public-facing authentication or content delivery points tied to the tenant. The deployment aligned Microsoft 365 features with internal communications and content workflows.
Configuration centered on core Microsoft 365 services such as Exchange Online, SharePoint Online, OneDrive for Business and Microsoft Teams, with tenant-level administration, user provisioning, and role-based access controls configured to match departmental responsibilities. Governance elements included centralized identity administration, security and compliance controls, and mailbox and document lifecycle settings to standardize collaboration practices. Operational coverage spanned company-wide communications and document management for professional services and product teams, with admin workflows and change control established to manage account lifecycle and permissions. Txtlocal Microsoft 365 Collaboration supports corporate communications, document management and team collaboration as primary business functions.
|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
Txtlocal CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex IMImobile | Customer Engagement | CRM | n/a | 2022 | 2022 |
In 2022 Txtlocal implemented Cisco Webex IMImobile on its website as a Customer Engagement capability to handle inbound web messaging and customer interactions. Cisco Webex IMImobile was deployed to provide a unified web chat and messaging entry point for visitors, positioning Cisco Webex IMImobile as the Customer Engagement layer supporting customer service and sales interactions for the company.
The implementation centered on web channel instrumentation and cloud hosted messaging services, including a web chat widget and messaging API endpoints, conversational flow orchestration, template messaging for outbound notifications, and an analytics and reporting console. Configuration work focused on message routing, session handoff to human agents, and template management to support common customer engagement workflows.
Operational coverage is concentrated on Txtlocal's public website, with the platform servicing front line customer contact activities and routing interactions to support and commercial users. Deployment architecture aligns a browser based chat client with cloud messaging services to maintain real time message delivery and persistent session state across interactions.
Governance and control were implemented through centralized administration and role based access to messaging configuration and reporting, with compliance oriented features expected for opt in messaging and consent management. The narrative describes Txtlocal Cisco Webex IMImobile Customer Engagement use as a web first messaging implementation focused on standard customer engagement modules and operational controls.
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
Txtlocal ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Incident Management | ITSM |
|
2018 | 2018 |
|
Txtlocal PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2016 | 2016 |
|
Txtlocal IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
Txtlocal CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Txtlocal
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Txtlocal Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Txtlocal IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Txtlocal digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Txtlocal Technographics
Txtlocal is a Professional Services organization based in United Kingdom,
with around 47 employees and annual revenues of $16.1 million.
Txtlocal operates a diverse technology stack with applications such as
TeamSupport SnapEngage, Microsoft 365 and Cisco Webex IMImobile,
covering areas like Chatbots and Conversational AI, Collaboration and Customer Engagement.
Txtlocal has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as TeamSupport, Microsoft and Cisco Systems.
Txtlocal recently adopted applications including
Slack Connect in 2022, Cisco Webex IMImobile in 2022 and DigitalOcean Droplets in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Txtlocal’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Txtlocal’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Txtlocal technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.