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United Kingdom
Txtlocal Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Txtlocal and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 47 Txtlocal employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Txtlocal has purchased the following applications: TeamSupport SnapEngage for Chatbots and Conversational AI in 2012, Microsoft 365 for Collaboration in 2015, Cisco Webex IMImobile for Customer Engagement in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Txtlocal is running and its propensity to invest more and deepen its relationship with TeamSupport , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Txtlocal revenues, which have grown to $16.1 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Txtlocal intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2012 | 2012 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
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Collaboration | Collaboration |
|
2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex IMImobile | Customer Engagement | CRM | n/a | 2022 | 2022 |
In 2022 Txtlocal implemented Cisco Webex IMImobile on its website as a Customer Engagement capability to handle inbound web messaging and customer interactions. Cisco Webex IMImobile was deployed to provide a unified web chat and messaging entry point for visitors, positioning Cisco Webex IMImobile as the Customer Engagement layer supporting customer service and sales interactions for the company.
The implementation centered on web channel instrumentation and cloud hosted messaging services, including a web chat widget and messaging API endpoints, conversational flow orchestration, template messaging for outbound notifications, and an analytics and reporting console. Configuration work focused on message routing, session handoff to human agents, and template management to support common customer engagement workflows.
Operational coverage is concentrated on Txtlocal's public website, with the platform servicing front line customer contact activities and routing interactions to support and commercial users. Deployment architecture aligns a browser based chat client with cloud messaging services to maintain real time message delivery and persistent session state across interactions.
Governance and control were implemented through centralized administration and role based access to messaging configuration and reporting, with compliance oriented features expected for opt in messaging and consent management. The narrative describes Txtlocal Cisco Webex IMImobile Customer Engagement use as a web first messaging implementation focused on standard customer engagement modules and operational controls.
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incident Management | ITSM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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