U.S. Commercial Service
14th and Constitution Avenue, NW,
Washington, 20004, DC,
United States
Washington, 20004, DC,
United States
1 202-482-2867
Government
U.S. Commercial Service Technographics
U.S. Commercial Service Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by U.S. Commercial Service and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 U.S. Commercial Service employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that U.S. Commercial Service has purchased the following applications: Microsoft 365 for Collaboration in 2015, Crazy Egg for Marketing Analytics in 2020, ServiceNow ITSM for IT Service Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems U.S. Commercial Service is running and its propensity to invest more and deepen its relationship with Microsoft , Crazy Egg , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing U.S. Commercial Service revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for U.S. Commercial Service intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
U.S. Commercial Service Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, U.S. Commercial Service implemented Microsoft 365 to provide Collaboration capabilities across its U.S. operations. Public signals indicate Microsoft 365 is used on the trade.gov/cs website, reflecting a cloud collaboration footprint that supports external site content and internal communications. The Microsoft 365 deployment centralized email, team chat and document collaboration under a single cloud tenant for administrative management.
Configuration emphasis included cloud hosted email, shared document libraries, intranet style site content and file storage, consistent with the Collaboration category functional set. Operational coverage encompassed communications, content publishing and program teams, with tenant level governance applied for access controls, information governance and user provisioning workflows. Integrations and identity were handled through the platform's native controls as surfaced by Microsoft 365 on the public site.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Crazy Egg | Legacy | Crazy Egg | Marketing Analytics | CRM | n/a | 2020 | 2020 |
In 2020, U.S. Commercial Service deployed Crazy Egg on its public website. The deployment used Crazy Egg as a Marketing Analytics tool to capture page-level user behavior across core trade.gov/cs content and outreach pages.
Implementation centered on client-side instrumentation by embedding the Crazy Egg tracking script into site templates and prioritized landing pages to enable heatmaps, scroll maps, and session recordings. Crazy Egg was configured to collect visual engagement data and support page-level conversion analysis, aligning with standard Marketing Analytics workflows for behavioral segmentation and content optimization.
Operational ownership was assigned to the digital communications and marketing teams, with tagging and access controls governed through existing web content processes and privacy consent mechanisms. Rollout proceeded in phases driven by content priority, with the instrumentation scope limited to the public site and digital engagement channels.
The Crazy Egg implementation functions as the primary Marketing Analytics layer for visual behavior analysis, supporting marketing, web analytics, and content strategy teams in diagnosing on-page engagement and informing content refinement decisions.
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Marketing Automation | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow ITSM | IT Service Management | ITSM | n/a | 2018 | 2018 |
In 2018, U.S. Commercial Service deployed ServiceNow ITSM and exposed service portal capabilities on its public website to centralize IT request intake and self service. The implementation uses ServiceNow ITSM as the primary IT Service Management platform for catalog driven requests and online support access through the agency site.
The deployment configuration aligns with standard IT Service Management functional modules, including incident management, problem management, change management, service catalog, knowledge management, and a configuration management database for asset visibility. Workflows and automation were configured to route incidents and catalog requests to centralized queues, and the service portal was instrumented for self service and knowledge lookup.
Operational coverage targets IT support and service desk functions across the agency, enabling internal employee support while providing external stakeholders with public facing request forms on the trade.gov site. Role based access and user authentication were applied to separate internal IT workflows from public facing portal capabilities.
Governance centered on centralized ticketing, standardized approval workflows for changes and requests, and catalog governance for service entries. This positions U.S. Commercial Service ServiceNow ITSM IT Service Management as the unified platform for IT support, request orchestration, and knowledge delivery across the organization.
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Critical Event Management | TRM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at U.S. Commercial Service
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by U.S. Commercial Service Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from U.S. Commercial Service IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the U.S. Commercial Service digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD U.S. Commercial Service Technographics
U.S. Commercial Service is a Government organization based in United States,
with around 1500 employees and annual revenues of $300.0 million.
U.S. Commercial Service operates a diverse technology stack with applications such as
Microsoft 365, Crazy Egg and ServiceNow ITSM,
covering areas like Collaboration, Marketing Analytics and IT Service Management.
U.S. Commercial Service has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Crazy Egg and ServiceNow.
U.S. Commercial Service recently adopted applications including
Crazy Egg in 2020, Microsoft Azure Cloud Services in 2020 and Descartes Datamyne API in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of U.S. Commercial Service’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates U.S. Commercial Service’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete U.S. Commercial Service technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.