U.S. Immigration and Customs Enforcement
U.S. Immigration and Customs Enforcement Technographics
U.S. Immigration and Customs Enforcement Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by U.S. Immigration and Customs Enforcement and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20000 U.S. Immigration and Customs Enforcement employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that U.S. Immigration and Customs Enforcement has purchased the following applications: UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2018, Palantir AIP Platform for Generative AI Platforms in 2025, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems U.S. Immigration and Customs Enforcement is running and its propensity to invest more and deepen its relationship with UKG , Palantir Technologies , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing U.S. Immigration and Customs Enforcement revenues, which have grown to $5.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for U.S. Immigration and Customs Enforcement intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
U.S. Immigration and Customs Enforcement Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2018 | 2018 |
In 2018 U.S. Immigration and Customs Enforcement deployed UKG Workforce Central (ex Kronos Workforce Central) as its primary Workforce Management system for timekeeping and scheduling across an agency workforce of approximately 20,000 employees. The implementation centralized Program Access Krono Workforce Central to manage user roles and time transaction capture, while establishing the Krono Scheduler Editor as the operational tool for creating and adjusting shift patterns and schedules.
UKG Workforce Central (ex Kronos Workforce Central) was configured to support core Workforce Management functions including schedule creation, time and attendance recording, leave management, and exception handling. The deployment explicitly incorporated Cognos Portal integrations labeled Cognos Portal / PTO Portal for paid time off workflows and Cognos Portal / Overtime Coding for overtime coding and reporting flows, aligning reporting and coding authority with timekeeping transactions.
Operational coverage focused on HR and workforce operations teams responsible for scheduling, leave administration, and time adjudication, with role based access controls applied through Program Access Krono Workforce Central. The Krono Scheduler Editor served as the primary scheduling surface for workforce coordinators, while Cognos Portal provided a reporting and coding layer tied to PTO and overtime processes.
Governance centered on standardizing PTO and overtime coding conventions and enforcing scheduler edit controls, supported by the Cognos Portal reporting configuration to surface coding compliance and timesheet exceptions. Implementation narrative emphasizes modular configuration within Workforce Management, integration of Cognos reporting for PTO and overtime, and centralized access control for operational governance.
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Workforce Scheduling | HCM |
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2018 | 2018 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Palantir Technologies | Legacy | Palantir AIP Platform | Generative AI Platforms | AI Development | n/a | 2025 | 2025 |
In 2025 U.S. Immigration and Customs Enforcement contracted Palantir Technologies to develop ImmigrationOS on the Palantir AIP Platform, with a prototype delivery scheduled for September 25, 2025 and a contract term through September 2027 funded at approximately $30 million. The deployment is presented as an instance of Generative AI Platforms applied to enforcement workflows, and the Palantir AIP Platform name is used to describe the new application environment that will consolidate cross‑government datasets to support operational decisioning.
The implementation centers on three explicit functional components, targeting and enforcement prioritization, self-deportation tracking, and immigration lifecycle management, each implemented within the Palantir AIP Platform. These modules are described as combining data normalization, pattern detection, and automated alerting to surface individuals meeting defined criteria, and they align with generative AI capabilities for pattern synthesis and prioritized case generation typical of Generative AI Platforms.
Operational integration is scoped to ICE enforcement functions and lifecycle case management, ingesting and unifying data from multiple government databases to produce actionable signals for investigators and case officers. The program narrative indicates the Palantir AIP Platform will be configured to orchestrate data fusion, analytic workflows, and alert queues within ICE operational lines, and it builds on ICE’s historical use of Palantir products for investigative work.
Governance and oversight considerations are highlighted in public reporting, including calls for independent audits, regular bias testing, and clear appeal processes to govern how ImmigrationOS rules and prioritization are applied. Palantir has stated it supplies tooling rather than setting enforcement policy, while critics and advocacy groups raise concerns about surveillance scope, potential errors in automated flagging, and disclosed stakeholder conflicts, all of which frame the governance, testing, and operational controls that ICE will need to define for the Palantir AIP Platform.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, U.S. Immigration and Customs Enforcement implemented Microsoft 365 as its enterprise Collaboration platform. The deployment is visible on the agency website as the centralized productivity and communication layer supporting email, document collaboration, and real time communications across the organization.
The Microsoft 365 implementation leverages core Collaboration capabilities including enterprise email, SharePoint based document management, Microsoft Teams for synchronous collaboration, and OneDrive for individual file storage and sync. Operational coverage spans the agency's approximately 20,000 US based employees across field offices and headquarters, supporting business functions such as internal communications, records management, case file collaboration, and interoffice information sharing. Governance for the environment centers on centralized tenant administration, role based access controls and information governance workflows native to Microsoft 365, with configuration and rollout focused on secure collaboration, document lifecycle management, and standardized productivity tooling across agency components.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Lifecycle Management | ITSM |
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2007 | 2007 |
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Application Performance Management | ITSM |
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2016 | 2016 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2010 | 2010 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at U.S. Immigration and Customs Enforcement
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by U.S. Immigration and Customs Enforcement Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from U.S. Immigration and Customs Enforcement IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the U.S. Immigration and Customs Enforcement digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD U.S. Immigration and Customs Enforcement Technographics
U.S. Immigration and Customs Enforcement is a Government organization based in United States,
with around 20000 employees and annual revenues of $5.00 billion.
U.S. Immigration and Customs Enforcement operates a diverse technology stack with applications such as
UKG Workforce Central (ex Kronos Workforce Central), Palantir AIP Platform and Microsoft 365,
covering areas like Workforce Management, Generative AI Platforms and Collaboration.
U.S. Immigration and Customs Enforcement has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Palantir Technologies and Microsoft.
U.S. Immigration and Customs Enforcement recently adopted applications including
Palantir AIP Platform in 2025, Okta Identity Cloud in 2022 and Adobe Audience Manager in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of U.S. Immigration and Customs Enforcement’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates U.S. Immigration and Customs Enforcement’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete U.S. Immigration and Customs Enforcement technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.