UWV Netherlands
UWV Netherlands Technographics
UWV Netherlands Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by UWV Netherlands and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 22267 UWV Netherlands employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that UWV Netherlands has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2013, Oracle PeopleSoft HCM for Core HR in 2013, iAdvize Conversational Platform for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems UWV Netherlands is running and its propensity to invest more and deepen its relationship with Oracle , Serrala , Verint Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing UWV Netherlands revenues, which have grown to $48.24 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for UWV Netherlands intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
UWV Netherlands Tech Stack and Enterprise Applications
UWV Netherlands ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP | n/a | 2013 | 2014 |
In 2013 UWV Netherlands implemented Oracle PeopleSoft ERP to centralize statutory financial operations, deploying the application within the ERP Financial category for public sector accounting and control. The implementation is documented as running PeopleSoft Financials 9.2 and the environment has sustained operational support since July 2016, with ongoing PeopleSoft Financials 9.2 user support activities reported.
The Oracle PeopleSoft ERP deployment focuses on core financial modules common to PeopleSoft Financials, including General Ledger, Accounts Payable, Accounts Receivable, asset and fixed asset accounting, procurement-related financial controls, and budget management workflows. Configuration emphasizes chart of accounts alignment, financial master data governance, and compliance-oriented transaction processing appropriate to a national government agency.
Architecturally the implementation follows a standard PeopleSoft multi-tier model and leverages the PeopleSoft Financials 9.2 application components to enforce finance and procurement business rules, validations, and audit trails. The environment is operated to support centralized finance and procurement functions across UWV Netherlands, serving the agency finance organization and connected business units.
Governance and operational coverage include an established application support cadence, ongoing user support for PeopleSoft Financials 9.2 since July 2016, and routine configuration management to maintain finance controls and release updates. The narrative centers on Oracle PeopleSoft ERP in the ERP Financial category, its PeopleSoft Financials 9.2 implementation footprint, and sustained support practices within UWV Netherlands.
|
 |
|
|
Payment Processing | ERP |
|
2012 | 2012 |
|
UWV Netherlands HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2013 | 2014 |
In 2013, UWV Netherlands implemented Oracle PeopleSoft HCM to manage Core HR processes for the organization. The initial implementation concentrated on the pre-administration HRM department and the HRM shared services center, with explicit scope to standardize mail handling, intake, personnel recordkeeping, and performance interview capture.
Oracle PeopleSoft HCM was configured to serve as the central personnel system, with the implementation team instrumenting performance and appraisal recording workflows inside the PeopleSoft environment. Configuration work emphasized personnel master data, performance management workflows, and document staging for downstream archival, aligning the application to HRM SSC service lanes and team-level responsibilities.
Operational integration included routing incoming mail and post through the Omnitricker registration system for correct and timely distribution to HRM SSC teams, and exporting prepared documents from PeopleSoft to the digital archive staging process. Intake interviews with applicants and onboarding data capture were formalized into PeopleSoft entry points, ensuring candidate and new hire information flowed through the personnel system to support downstream HR activities.
Governance work focused on mapping new working methods for pre-administration activities, redefining sorting and distribution procedures, and establishing standardized registration steps in Omnitricker and Oracle PeopleSoft HCM. The rollout included process documentation, conducting intake interviews, and training new HRM employees on the revised workflows and system entry standards to operationalize the Core HR implementation.
|
|
|
|
|
Workforce Management | HCM |
|
2020 | 2020 |
|
UWV Netherlands AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iAdvize | Legacy | iAdvize Conversational Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, UWV Netherlands implemented iAdvize Conversational Platform on its public website to provide automated and live conversational customer engagement. The deployment used the iAdvize Conversational Platform within the Chatbots and Conversational AI category to establish a web chat presence for front-line contact handling.
Configuration included web chat widget deployment, conversational flow authoring, intent detection and automated response rules, and live agent escalation workflows consistent with Chatbots and Conversational AI functionality. Operational scope centered on online customer service on UWV.nl, aligning the platform with customer support and information delivery functions. Governance and rollout were managed by web operations and contact center teams who controlled conversation templates, escalation policies, and ongoing conversation tuning.
|
UWV Netherlands Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2002 | 2002 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2015 | 2015 |
|
UWV Netherlands Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
UWV Netherlands Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Management | Content Management |
|
2015 | 2015 |
|
|
|
|
|
Web Content Management | Content Management |
|
2015 | 2015 |
|
UWV Netherlands eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2015 | 2015 |
|
UWV Netherlands CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2017 | 2017 |
|
|
|
|
|
Citizen Engagement | CRM |
|
2017 | 2017 |
|
|
|
|
|
CRM | CRM |
|
2013 | 2013 |
|
|
|
|
|
CRM | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Data Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Customer Experience | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2015 | 2015 |
|
UWV Netherlands IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2013 | 2013 |
|
UWV Netherlands CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at UWV Netherlands
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
CIO | CXO | Finance | |
|
|
|
Manager procurement category ICT | Manager | Procurement | |
|
|
|
Audit Manager Accountantsdienst | Manager | Risk | |
|
|
|
Senior Procurement Consultant | Manager | Procurement | |
|
|
|
Director of Facility Management & Purchasing | Director | Operations | |
|
|
|
CFO/Financial Manager/IT Controller | Manager | Finance | |
|
|
|
Head of Purchasing | Director | Procurement | |
|
|
|
Finance Director | Director | Finance | |
|
|
|
ICT-Procesarchitect | Manager | Finance | |
|
|
|
Senior IT Vendor and Contract Manager | Manager | IT | |
|
|
|
Head Finance & Control at Stichting Pensioenfonds | Director | Finance | |
|
|
|
IT Service Manager | Manager | IT | |
|
|
|
Senior IT Architect | Manager | IT | |
|
|
|
VP IT | VP | IT | |
|
|
|
CIO / Director of Information Services | Director | IT | |
|
|
|
Business Controller IT | Director | IT | |
|
|
|
Customer experience manager | Manager | Customer Service | |
|
|
|
Customer Journey Manager | Manager | Customer Service | |
|
|
|
Lead Customer Journey Manager | Manager | Customer Service | |
|
|
|
Director ICT Services | Director | Finance | |
|
|
|
ICT Manager | Manager | Finance | |
|
|
|
IT Service Manager | Manager | IT | |
|
Apps Being Evaluated by UWV Netherlands Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from UWV Netherlands IT executives and key decision makers. This section highlights UWV Netherlands's latest recorded technology evaluations, including TOPdesk for IT Service Management on 2025-02-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the UWV Netherlands digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-02-06 | UWV Netherlands | Evaluated | Topdesk | TOPdesk | IT Service Management | ITSM |
FAQ - APPS RUN THE WORLD UWV Netherlands Technographics
UWV Netherlands is a Government organization based in Netherlands,
with around 22267 employees and annual revenues of $48.24 billion.
UWV Netherlands operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, Oracle PeopleSoft HCM and iAdvize Conversational Platform,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
UWV Netherlands has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and iAdvize.
UWV Netherlands recently adopted applications including
Verint Workforce Management in 2020, Cisco Webex Meetings in 2020 and Microsoft 365 in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of UWV Netherlands’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates UWV Netherlands’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete UWV Netherlands technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.