United Bank for Africa
57 Marina, Lagos Island,
Lagos, x,
Nigeria
Lagos, x,
Nigeria
234 2012808822
Banking and Financial Services
United Bank for Africa Technographics
United Bank for Africa Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by United Bank for Africa and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25000 United Bank for Africa employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that United Bank for Africa has purchased the following applications: Moodle LMS for Learning and Development in 2022, Infosys Finacle for Core Banking in 2005, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems United Bank for Africa is running and its propensity to invest more and deepen its relationship with Moodle , Infosys , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing United Bank for Africa revenues, which have grown to $2.08 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for United Bank for Africa intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
United Bank for Africa Tech Stack and Enterprise Applications
United Bank for Africa HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Moodle | Legacy | Moodle LMS | Learning and Development | HCM | n/a | 2022 | 2022 |
In 2022 United Bank for Africa implemented Moodle LMS for Learning and Development. The Moodle LMS deployment is surfaced on the corporate website to deliver structured e learning content to UBA staff and external stakeholders consistent with a web hosted LMS configuration.
The implementation leverages standard Learning and Development capabilities including course and curriculum management, user role administration for instructors and learners, assessment and certification workflows, and reporting for learner progress and compliance tracking. Configuration emphasis is on catalog organization, enrollment workflows, content versioning, and permissions to support bank specific training programs.
Operational coverage focuses on HR led training, compliance and regulatory learning, and branch onboarding processes across the bank. Governance is organized around LMS administrators and content owners with defined content approval and maintenance workflows, and operational practices that align learning operations with bank training policies.
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United Bank for Africa ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infosys | Legacy | Infosys Finacle | Core Banking | ERP Services and Operations | n/a | 2005 | 2005 |
In 2005, United Bank for Africa implemented Infosys Finacle as its Core Banking platform, initiating a multi-module deployment for a bank-wide business transformation initiative. The bank selected the Finacle universal banking solution from Infosys to provide a unified processing backbone spanning retail and corporate banking functions.
The deployment included Infosys Finacle core banking alongside consumer and corporate e-banking, alerts, CRM and treasury solutions, establishing a combined front-office and back-office application footprint. Configuration and functional coverage emphasized account processing, payments and deposit services, electronic channel orchestration, customer relationship workflows and treasury operations consistent with Core Banking capabilities.
Operationally the implementation targeted UBA’s banking operations and electronic channels, aligning customer service, branch processing and corporate banking workflows under the Finacle solution. The project positioned Infosys Finacle to power multiple large West African banks, and the win further consolidated Finacle’s presence in the Nigerian core banking market.
Governance centered on a business transformation program model, coordinating module rollouts across consumer and corporate business functions and instrumenting alerts and CRM for improved operational orchestration. The engagement is described in vendor communications as a strategic platform deployment rather than as a point solution.
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United Bank for Africa AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, United Bank for Africa deployed Freshdesk Messaging (Formerly Freshchat) from Freshworks as an embedded web chat channel. The deployment is categorized under Chatbots and Conversational AI and was provisioned on the corporate website to extend real-time customer engagement across digital channels.
Freshdesk Messaging was configured to operate as an on-site chat widget with conversational bot flows, automated messaging, canned responses, session-based conversation routing, and agent inbox capabilities. The implementation emphasized message threading and customer context capture to support standard customer service workflows and synchronous chat handling.
Operational coverage focused on front-line customer service and digital banking teams within United Bank for Africa's Nigeria operations, centralizing web inquiries into a unified messaging queue. Governance and operational controls were established around chat routing rules, agent role permissions, and runbook procedures for handling enquiries through Freshdesk Messaging.
Platform administration uses the Freshdesk Messaging console and its native conversation analytics for monitoring volume and agent workload, and the solution is managed as part of the bank's web engagement stack.
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United Bank for Africa Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2023 | 2023 |
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Blockchain Platform | Blockchain |
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2018 | 2018 |
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United Bank for Africa Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2016 | 2016 |
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United Bank for Africa Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2017 | 2017 |
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Digital Signing | Content Management |
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2021 | 2021 |
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United Bank for Africa eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Shopping Cart Management | eCommerce |
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2018 | 2018 |
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United Bank for Africa CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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United Bank for Africa PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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United Bank for Africa IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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United Bank for Africa CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Extended Detection and Response (XDR) | CyberSecurity |
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2024 | 2024 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at United Bank for Africa
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by United Bank for Africa Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from United Bank for Africa IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the United Bank for Africa digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD United Bank for Africa Technographics
United Bank for Africa is a Banking and Financial Services organization based in Nigeria,
with around 25000 employees and annual revenues of $2.08 billion.
United Bank for Africa operates a diverse technology stack with applications such as
Moodle LMS, Infosys Finacle and Freshdesk Messaging (Formerly Freshchat),
covering areas like Learning and Development, Core Banking and Chatbots and Conversational AI.
United Bank for Africa has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Moodle, Infosys and Freshworks.
United Bank for Africa recently adopted applications including
Defense XDR in 2024, Zone Network in 2023 and Moodle LMS in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of United Bank for Africa’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates United Bank for Africa’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete United Bank for Africa technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.