Unbiased
32-38 Saffron Hill,
London, EC1N 8FH,
United Kingdom
London, EC1N 8FH,
United Kingdom
44 80 0011-9671
Banking and Financial Services
Unbiased Technographics
Unbiased Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Unbiased and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 74 Unbiased employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Unbiased has purchased the following applications: Teamtailor ATS for Recruiting, Applicant Tracking System in 2019, Aircall AI Voice Agent for Chatbots and Conversational AI in 2024, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Unbiased is running and its propensity to invest more and deepen its relationship with Teamtailor , Aircall , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Unbiased revenues, which have grown to $18.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Unbiased intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Unbiased Tech Stack and Enterprise Applications
Unbiased HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Teamtailor | Legacy | Teamtailor ATS | Recruiting, Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019, Unbiased implemented Teamtailor ATS on their website. Teamtailor ATS is a Recruiting,Applicant Tracking System used to power the public careers site at Unbiased and to centralize job posting and candidate intake workflows. The deployment embeds Teamtailor application forms and job listings on careers.unbiased.co.uk, surfacing employer branding and capture points directly on the corporate careers page.
Configuration emphasizes core Applicant Tracking System functionality including job requisition publishing, online application form handling, candidate profile management, and configurable pipeline stages for screening and interviewing. Operational ownership rests with the internal recruitment and HR function, with hiring managers accessing Teamtailor ATS to review applicants and progress candidates through defined hiring workflows. Governance focuses on role based access to the careers site content and standardized pipeline stages within Teamtailor ATS to support repeatable hiring processes.
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Unbiased AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Aircall | Legacy | Aircall AI Voice Agent | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
In 2024, Unbiased implemented Aircall AI Voice Agent to augment its UKI support operation, deploying the application to directly support Customer Support and Customer Success teams. The project is classified as AI Voice Agent and was scoped to relieve a lean six person support team handling thousands of monthly interactions across inbound calls, email, and social channels.
The implementation focused on knowledge ingestion, scripted greetings, conversational intent handling, overflow routing, and human escalation logic. Aircall AI Voice Agent was configured to resolve high-frequency, routine queries, surface relevant FAQ content, and hand off complex or nuanced conversations to live agents, maintaining a brand aligned, friendly voice persona.
Operational coverage included Support, Customer Success, and Account Management workflows, with the voice agent operating as a safety net for peak volume and routine case intake. Deployment was executed within Unbiased’s Aircall telephony environment and integrated into existing call flows, preserving agent routing so that human expertise remained available for edge cases and adviser-facing requests.
Governance and rollout emphasized staged internal testing and iterative tuning, with stakeholders across the business making test calls and contributing FAQ content and tone guidance. The team invested in refining greetings and response warmth to match Unbiased’s customer service standards, and established escalation rules so the AI Voice Agent would defer to agents when confidence or complexity thresholds were met.
Outcomes reported by Unbiased were a stabilized service level at around 93 percent and a 23 percent uplift in service level after launch, with Aircall AI Voice Agent handling routine interactions and reducing pressure on the support team. The voice agent became an operational extension of the team, allowing agents to focus on higher value work while preserving service quality and team wellbeing.
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Unbiased Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Unbiased implemented Microsoft 365 to provide Collaboration capabilities across its UK banking and financial services operations. The deployment of Microsoft 365 supports internal collaboration, document management, and employee communication for the 74 person organisation.
Microsoft 365 was configured to centralize email and productivity through Exchange Online and Office applications, and to establish SharePoint and OneDrive based document libraries for controlled information sharing. Microsoft Teams was provisioned for real time collaboration and meeting workflows, aligning with Collaboration category expectations. This implementation of Microsoft 365 emphasizes integrated productivity tooling and content collaboration.
The company indicates Microsoft 365 in its public web estate, suggesting a surfaced presence of the Microsoft 365 tenant on Unbiased web properties. Operational coverage focuses on corporate functions and customer facing advisers where document access, calendar coordination, and instant messaging drive day to day workflows. The implementation aligns the Unbiased Microsoft 365 Collaboration environment with business functions that include advisory, operations, and corporate support.
Governance was staged to introduce role based access controls, SharePoint site collection structures, and Teams channel organization to impose information boundaries and reduce ad hoc sharing. Rollout patterns followed common Collaboration adoption practices, including standard tenant configuration, mailbox and file store governance, and end user enablement. The narrative centers on system architecture, modules, and operational scope for Microsoft 365 rather than implementation partner details.
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Unbiased CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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Unbiased ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Unbiased IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Unbiased CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Unbiased
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Unbiased Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Unbiased IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Unbiased digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Unbiased Technographics
Unbiased is a Banking and Financial Services organization based in United Kingdom,
with around 74 employees and annual revenues of $18.0 million.
Unbiased operates a diverse technology stack with applications such as
Teamtailor ATS, Aircall AI Voice Agent and Microsoft 365,
covering areas like Recruiting, Applicant Tracking System, Chatbots and Conversational AI and Collaboration.
Unbiased has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Teamtailor, Aircall and Microsoft.
Unbiased recently adopted applications including
Aircall AI Voice Agent in 2024, Cloudflare CDN in 2022 and Atlassian Jira Service Desk in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Unbiased’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Unbiased’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Unbiased technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.