London, EC1N 8FH,
United Kingdom
Unbiased Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Unbiased and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 74 Unbiased employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Unbiased has purchased the following applications: Teamtailor ATS for Recruiting, Applicant Tracking System in 2019, Aircall AI Voice Agent for Chatbots and Conversational AI in 2024, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Unbiased is running and its propensity to invest more and deepen its relationship with Teamtailor , Aircall , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Unbiased revenues, which have grown to $18.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Unbiased intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Teamtailor | Legacy | Teamtailor ATS | Recruiting, Applicant Tracking System | HCM | n/a | 2019 | 2019 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Aircall | Legacy | Aircall AI Voice Agent | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
In 2024, Unbiased implemented Aircall AI Voice Agent to augment its UKI support operation, deploying the application to directly support Customer Support and Customer Success teams. The project is classified as AI Voice Agent and was scoped to relieve a lean six person support team handling thousands of monthly interactions across inbound calls, email, and social channels.
The implementation focused on knowledge ingestion, scripted greetings, conversational intent handling, overflow routing, and human escalation logic. Aircall AI Voice Agent was configured to resolve high-frequency, routine queries, surface relevant FAQ content, and hand off complex or nuanced conversations to live agents, maintaining a brand aligned, friendly voice persona.
Operational coverage included Support, Customer Success, and Account Management workflows, with the voice agent operating as a safety net for peak volume and routine case intake. Deployment was executed within Unbiased’s Aircall telephony environment and integrated into existing call flows, preserving agent routing so that human expertise remained available for edge cases and adviser-facing requests.
Governance and rollout emphasized staged internal testing and iterative tuning, with stakeholders across the business making test calls and contributing FAQ content and tone guidance. The team invested in refining greetings and response warmth to match Unbiased’s customer service standards, and established escalation rules so the AI Voice Agent would defer to agents when confidence or complexity thresholds were met.
Outcomes reported by Unbiased were a stabilized service level at around 93 percent and a 23 percent uplift in service level after launch, with Aircall AI Voice Agent handling routine interactions and reducing pressure on the support team. The voice agent became an operational extension of the team, allowing agents to focus on higher value work while preserving service quality and team wellbeing.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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