List of Aircall AI Voice Agent Customers
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Since 2010, our global team of researchers has been studying Aircall AI Voice Agent customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aircall AI Voice Agent for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aircall AI Voice Agent for Chatbots and Conversational AI include: The Grout Guy, a Australia based Communications organisation with 100 employees and revenues of $22.0 million, Unbiased, a United Kingdom based Banking and Financial Services organisation with 74 employees and revenues of $18.0 million and many others.
Contact us if you need a completed and verified list of companies using Aircall AI Voice Agent, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Aircall AI Voice Agent customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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The Grout Guy | Communications | 100 | $22M | Australia | Aircall | Aircall AI Voice Agent | Chatbots and Conversational AI | 2025 | n/a |
In 2025 The Grout Guy implemented Aircall AI Voice Agent, Apps Category . The deployment began as a targeted experiment by a two person tech team at the Perth headquarters, addressing a national inbound volume of between 5,000 and 10,000 calls per week from a field force of more than 100 technicians across Australia, Region APAC. The initial rollout used a single phone line to validate voice driven handling of routine queries, appointment rescheduling, and basic customer information capture before broader adoption across support and sales channels.
Configuration work focused on conversational routing, structured data capture, and branded voice persona management. The Grout Guy configured Aircall AI Voice Agent to capture appointment details and customer information as structured responses, to offer callers a choice between waiting for a human or speaking with the agent, and to present regionally appropriate Australian accents and local numbers for familiarity. Each agent was personalized with a unique name and scripted mannerisms to align with brand tone, and the team iterated agent behavior based on caller feedback and queue analytics.
Integration was centered on the Aircall Salesforce integration, Aircall AI Voice Agent logging structured notes and caller context directly into Salesforce to provide immediate context for follow up by human agents. Operational coverage extended to the national head office, frontline support and Customer Success, and the sales team, with use cases including after hours handling and missed call capture. The implementation included escalation workflows so the agent could ensure seamless transfer to human staff when needed, and the team plans to enable the platform transfer to human agent capability next.
Governance and rollout emphasized iterative deployment and transparency with staff, the company framing the AI as an enablement tool rather than a replacement. The Grout Guy documented conversational flows, established agent naming and persona guidelines to protect brand voice, and phased adoption to manage change across support and sales functions. Explicit outcomes reported by the company include improved missed call handling, automated logging of caller context into Salesforce, and positive internal feedback, while leadership addressed staff concerns about automation by clarifying purpose and scope.
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Unbiased | Banking and Financial Services | 74 | $18M | United Kingdom | Aircall | Aircall AI Voice Agent | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Unbiased implemented Aircall AI Voice Agent to augment its UKI support operation, deploying the application to directly support Customer Support and Customer Success teams. The project is classified as AI Voice Agent and was scoped to relieve a lean six person support team handling thousands of monthly interactions across inbound calls, email, and social channels.
The implementation focused on knowledge ingestion, scripted greetings, conversational intent handling, overflow routing, and human escalation logic. Aircall AI Voice Agent was configured to resolve high-frequency, routine queries, surface relevant FAQ content, and hand off complex or nuanced conversations to live agents, maintaining a brand aligned, friendly voice persona.
Operational coverage included Support, Customer Success, and Account Management workflows, with the voice agent operating as a safety net for peak volume and routine case intake. Deployment was executed within Unbiased’s Aircall telephony environment and integrated into existing call flows, preserving agent routing so that human expertise remained available for edge cases and adviser-facing requests.
Governance and rollout emphasized staged internal testing and iterative tuning, with stakeholders across the business making test calls and contributing FAQ content and tone guidance. The team invested in refining greetings and response warmth to match Unbiased’s customer service standards, and established escalation rules so the AI Voice Agent would defer to agents when confidence or complexity thresholds were met.
Outcomes reported by Unbiased were a stabilized service level at around 93 percent and a 23 percent uplift in service level after launch, with Aircall AI Voice Agent handling routine interactions and reducing pressure on the support team. The voice agent became an operational extension of the team, allowing agents to focus on higher value work while preserving service quality and team wellbeing.
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