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Unicall Communication Group SRO Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
OVHcloud Legacy OVHcloud Application Hosting and Computing Services IaaS n/a 2016 2016
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Aheeva Legacy Aheeva Contact Center Call Center CRM n/a 2013 2013 In 2013 Unicall Communication Group SRO implemented Aheeva Contact Center as a Contact Center Solution to support customer service and sales telephony for its Czech Republic operations. The deployment aligns the Aheeva Contact Center application with Unicall Communication Group SRO business functions, centralizing inbound and outbound contact handling for a professional services firm of roughly 59 employees. Configuration focused on core contact center capabilities typical of the Contact Center Solution category, including automatic call distribution, interactive voice response, skills-based routing, agent desktop functionality, call recording, and reporting and analytics. Aheeva Contact Center was configured to instrument agent workflows, queue management and performance reporting, enabling routine contact handling, call logging, and supervisory oversight within the platform. Operational governance emphasized contact center workflows and agent management to support Unicall Communication Group SRO customer service and sales teams in the Czech Republic, with configuration scoped to the companys operational footprint. Aheeva lists Unicall Communication Group SRO as a customer on its website, confirming the vendor relationship and public customer reference for this Aheeva Contact Center Contact Center Solution implementation.
Call Center CRM 2013 2013
IT Decision Makers and Key Stakeholders at Unicall Communication Group SRO
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Unicall Communication Group SRO Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Unicall Communication Group SRO Technographics

Unicall Communication Group SRO is a Professional Services organization based in Czech Republic, with around 59 employees and annual revenues of $12.0 million.

Unicall Communication Group SRO operates a diverse technology stack with applications such as OVHcloud and Aheeva Contact Center, covering areas like Application Hosting and Computing Services and Call Center.

Unicall Communication Group SRO has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as OVHcloud and Aheeva.

Unicall Communication Group SRO recently adopted applications including OVHcloud in 2016, Aheeva Contact Center in 2013 and Aheeva Inbound in 2013, highlighting its ongoing modernization strategy.

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