Ceske Budejovice, 370 01,
Czech Republic
Unicall Communication Group SRO Technographics
Unicall Communication Group SRO Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Unicall Communication Group SRO and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 59 Unicall Communication Group SRO employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Unicall Communication Group SRO has purchased the following applications: Aheeva Contact Center for Call Center in 2013, OVHcloud for Application Hosting and Computing Services in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Unicall Communication Group SRO is running and its propensity to invest more and deepen its relationship with Aheeva , OVHcloud or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Unicall Communication Group SRO revenues, which have grown to $12.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Unicall Communication Group SRO intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Unicall Communication Group SRO Tech Stack and Enterprise Applications
Unicall Communication Group SRO CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Aheeva | Legacy | Aheeva Contact Center | Call Center | CRM | n/a | 2013 | 2013 |
In 2013 Unicall Communication Group SRO implemented Aheeva Contact Center as a Contact Center Solution to support customer service and sales telephony for its Czech Republic operations. The deployment aligns the Aheeva Contact Center application with Unicall Communication Group SRO business functions, centralizing inbound and outbound contact handling for a professional services firm of roughly 59 employees.
Configuration focused on core contact center capabilities typical of the Contact Center Solution category, including automatic call distribution, interactive voice response, skills-based routing, agent desktop functionality, call recording, and reporting and analytics. Aheeva Contact Center was configured to instrument agent workflows, queue management and performance reporting, enabling routine contact handling, call logging, and supervisory oversight within the platform.
Operational governance emphasized contact center workflows and agent management to support Unicall Communication Group SRO customer service and sales teams in the Czech Republic, with configuration scoped to the companys operational footprint. Aheeva lists Unicall Communication Group SRO as a customer on its website, confirming the vendor relationship and public customer reference for this Aheeva Contact Center Contact Center Solution implementation.
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Call Center | CRM |
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2013 | 2013 |
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Unicall Communication Group SRO IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OVHcloud | Legacy | OVHcloud | Application Hosting and Computing Services | IaaS | n/a | 2016 | 2016 |
In 2016, Unicall Communication Group SRO implemented OVHcloud to host its public website and external web assets. The deployment uses OVHcloud as the primary Application Hosting and Computing Services provider, and Unicall Communication Group SRO OVHcloud Application Hosting and Computing Services supports website hosting and customer-facing web services for marketing, sales enablement and customer engagement.
Operationally the implementation is managed by the companys internal IT function at its Czech Republic location, focused on provisioning, DNS management and web serving as part of standard hosting operations. Configuration centers on virtual server instances, storage allocation and HTTP content delivery consistent with Application Hosting and Computing Services for a small professional services firm, and the scope is limited to the corporate website and associated client-facing services.
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IT Decision Makers and Key Stakeholders at Unicall Communication Group SRO
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Unicall Communication Group SRO Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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