Beograd, 11000,
Serbia
UniCredit Bank Serbia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by UniCredit Bank Serbia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 UniCredit Bank Serbia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that UniCredit Bank Serbia has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2022, Saga NFG Selecta CRM for CRM in 2021, Adobe Experience Manager for Digital Asset Management in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems UniCredit Bank Serbia is running and its propensity to invest more and deepen its relationship with Microsoft , Akamai , Saga NFG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing UniCredit Bank Serbia revenues, which have grown to $350.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for UniCredit Bank Serbia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2022 | 2022 | ||
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Saga NFG | Legacy | Saga NFG Selecta CRM | CRM | CRM | n/a | 2021 | 2021 | In 2021 UniCredit Bank Serbia appears on Intellya and Saga NFG reference lists for Saga NFG Selecta CRM, identifying the bank as a regional reference for the vendor in Serbia and associating the institution with the CRM application. This listing is sourced from vendor partner materials and should be treated as an inferred Selecta customer rather than as a published case study, with module usage inferred from reference documentation rather than from a dedicated public implementation narrative. Based on the vendor and partner client lists, Saga NFG Selecta CRM usage is inferred to align with core CRM functional areas, including contact and customer master management, sales pipeline and opportunity management, campaign and lead management, case and service request handling, workflow automation, and embedded AI assisted scoring and recommendations. The entry restates Saga NFG Selecta CRM and the Apps Category CRM to reflect the product relationship to typical CRM capabilities and enterprise customer engagement workflows. Operationally the presence on reference lists positions UniCredit Bank Serbia as a regional reference in Serbia for CRM deployments, implying cross functional applicability across sales, marketing, and customer service organizations rather than a narrow pilot. Governance signals are limited in the source, however category aligned practice suggests centralized CRM governance, data stewardship for customer records, and phased rollout or adoption to support compliance and customer engagement processes. All module and process details beyond the reference listing are inferred from the vendor context and not confirmed by a public case study. | |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2015 | 2015 |
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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