Union Bank
350 California St 1st floor,
San Francisco, 94104, CA,
United States
San Francisco, 94104, CA,
United States
1 415-765-3434
Banking and Financial Services
Union Bank Technographics
Union Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Union Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13900 Union Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Union Bank has purchased the following applications: Fiserv CheckFree RXP for Payment Processing in 2013, Workday HCM for Core HR in 2017, ICE Mortgage Black Knight MSP for Loan Management in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Union Bank is running and its propensity to invest more and deepen its relationship with Fiserv , Workday , Equifax or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Union Bank revenues, which have grown to $5.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Union Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Union Bank Tech Stack and Enterprise Applications
Union Bank ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv CheckFree RXP | Payment Processing | ERP | n/a | 2013 | 2013 |
In 2013, Union Bank implemented Fiserv CheckFree RXP to consolidate and standardize Payment Processing capabilities across its United States operations. Union Bank is the primary subsidiary of UnionBanCal Corporation and operates as part of the Mitsubishi UFJ Financial Group, with approximately 13,900 employees and $5.5 billion in revenue, and the deployment aligned the bank’s payment technology with enterprise payments operations.
The Fiserv CheckFree RXP implementation centered on core payment processing workflows, including file-based payment intake, payment routing and clearing orchestration, settlement coordination, reconciliation, exception management, and remittance processing. Configuration work emphasized workflow automation, payment file transformation and validation, and straight-through processing patterns to reduce manual touchpoints in transaction lifecycle management.
Operational coverage targeted payments and transaction operations, affecting business functions such as treasury, cash management and payment operations teams. Governance changes focused on centralized processing ownership and standardized procedures for payment lifecycle and exception workflows, with Fiserv CheckFree RXP serving as the Payment Processing platform for Union Bank’s enterprise payments activities.
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Union Bank HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, Union Bank implemented Workday HCM to centralize Core HR processes. The deployment supported HR operational use at the bank's Tempe, AZ HR center and was used as the primary HRIS for employee case handling and routine HR transactions.
Workday HCM was configured to deliver core HR record management, workforce timekeeping, onboarding, and HR case management capabilities. Configurations emphasized routine change processing and data entry into the HRIS, employee and manager self-service for Workday navigation, and timekeeping validation workflows used by HR operations.
Integrations in day to day operations included the Guardian system to complete I9 E-Verify processing and Equifax for unemployment claim responses. Governance activity focused on updating SOPs, educating managers and employees on Workday navigation and Workforce timekeeping, and validating new hire paperwork and I9 completion as part of structured onboarding and compliance workflows.
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HR Compliance | HCM |
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2017 | 2017 |
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Payroll Tax Compliance | HCM |
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2014 | 2014 |
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Union Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ICE Mortgage Technology | Legacy | ICE Mortgage Black Knight MSP | Loan Management | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015 Union Bank implemented ICE Mortgage Black Knight MSP for Loan Management to support payment application and disbursement activities within its residential mortgage and secured consumer loan servicing operations. The deployment focused on servicing workflows used by the Cash Transaction Operations unit inside Residential Loan Servicing and supported day to day payment processing and disbursement review tasks.
The implementation configured payment application and disbursement workflows within ICE Mortgage Black Knight MSP, including exception management, balancing reports and daily payment posting capabilities. Functional capabilities implemented included incoming payment routing and application, loan disbursement processing, exception and reconciliation reporting, and operational work queues for review and approval of daily CTO activities.
Integrations and operational coverage emphasized connectivity to multiple payment channels, specifically wires, checks, branch deposits and electronic payments, to ensure timely routing and application to customer accounts on ICE Mortgage Black Knight MSP. Procedure documentation and operational playbooks were maintained in the RADAR system to capture processing steps and balancing controls for the CTO team based in San Diego, California.
Governance and workflow changes centered on monitoring work quality, enforcing internal policies and service level standards, and resolving MSP exceptions through daily review of balancing reports. Operational management responsibilities included scheduling and directing CTO workflows, providing technical direction and training for staff, reviewing and approving daily payment and disbursement work, and maintaining documented procedures in RADAR while providing supervision in the absence of higher level managers.
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Union Bank Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Union Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Union Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2013 | 2014 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Union Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Analytics | CRM |
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2011 | 2011 |
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Customer Engagement | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2007 | 2007 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2019 | 2019 |
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Union Bank EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Financial Consolidation and Close | EPM |
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2016 | 2016 |
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Union Bank ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2016 | 2016 |
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Union Bank Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Portfolio and Investment Management | Investment Management |
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2007 | 2007 |
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Union Bank Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2015 | 2015 |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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Union Bank TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Risk Management | TRM |
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2013 | 2013 |
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Risk Management | TRM |
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2013 | 2013 |
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Treasury Management | TRM |
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2015 | 2015 |
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Treasury Management | TRM |
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2008 | 2008 |
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Treasury Management | TRM |
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2009 | 2009 |
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Union Bank PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2018 | 2018 |
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Apps Development | PaaS |
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2012 | 2013 |
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Test Automation Platform | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Union Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Digital Workspace | IaaS |
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2021 | 2021 |
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Union Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Union Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Vice President, Division Risk Manager | VP | Risk | |
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Asst Vice President, Enterprise Risk Management | VP | Risk | |
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VP, Operational Risk | VP | Risk | |
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Director - Head of Emerging Markets FX & Rates | Director | Finance | |
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Vice President of Treasury and Derivatives Operations | VP | Treasury | |
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Head of Strategic Sourcing & Category Management | Director | Procurement | |
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Vice President, Senior Contracts Negotiator | VP | Operations | |
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VP Sourcing and Contracts | VP | Procurement | |
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Strategic Sourcing Manager | Manager | Procurement | |
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Chief Information and Operations Officer and Head of the Transformation Program | Director | IT | |
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Vice President, CRE Portfolio Manager & Underwriter | VP | Investment | |
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Vice President, Commercial Card Portfolio Manager | VP | Sales | |
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Audit Portfolio Manager, VP | VP | Risk | |
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VP, Global Treasury Management Services | VP | Treasury | |
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Chief Risk Officer for the Americas | CXO | Risk | |
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Head of Corporate & Investment Banking in the Americas | Director | Investment | |
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General Counsel, Americas, MUFG Americas Holdings Corporation | CXO | Finance | |
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Director, Employee Relations Group Manager | Manager | HR | |
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CHRO Americas - MUFG Union Bank N.A. | CXO | HR | |
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HRIS Vice President | VP | HR | |
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Director of Mortgage Pricing | Director | Finance | |
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Managing Director Head of Wholesale Mortgage Operations | Director | Finance | |
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Vice President, Senior Commercial Real Estate Loan Officer | VP | Operations | |
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Apps Being Evaluated by Union Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Union Bank IT executives and key decision makers. This section highlights Union Bank's latest recorded technology evaluations, including Microsoft Azure Cloud Services for Application Hosting and Computing Services on 2024-08-07 and Finastra Misys FusionBanking Loan IQ for Loan Management on 2024-06-26. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Union Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-08-07 | Union Bank | Evaluated | Microsoft | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS |
| 2024-06-26 | Union Bank | Evaluated | Finastra | Finastra Misys FusionBanking Loan IQ | Loan Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Union Bank Technographics
Union Bank is a Banking and Financial Services organization based in United States,
with around 13900 employees and annual revenues of $5.50 billion.
Union Bank operates a diverse technology stack with applications such as
Fiserv CheckFree RXP, Workday HCM and ICE Mortgage Black Knight MSP,
covering areas like Payment Processing, Core HR and Loan Management.
Union Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Fiserv, Workday and ICE Mortgage Technology.
Union Bank recently adopted applications including
Google Cloud Platform (GCP) in 2022, Amazon EC2 in 2022 and GoDaddy in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Union Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Union Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Union Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.