United Federal Credit Union
150 Hilltop Rd, St,
St.Joseph, 49085, MI,
United States
St.Joseph, 49085, MI,
United States
1 888-982-1400
Banking and Financial Services
United Federal Credit Union Technographics
United Federal Credit Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by United Federal Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 715 United Federal Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that United Federal Credit Union has purchased the following applications: Bottomline ePay for Payment Processing in 2019, Fiserv DNA Bank Platform for Core Banking in 2021, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems United Federal Credit Union is running and its propensity to invest more and deepen its relationship with Bottomline Technologies , Fiserv , FIS Global or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing United Federal Credit Union revenues, which have grown to $103.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for United Federal Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
United Federal Credit Union Tech Stack and Enterprise Applications
United Federal Credit Union ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bottomline Technologies | Legacy | Bottomline ePay | Payment Processing | ERP | n/a | 2019 | 2019 |
In 2019 United Federal Credit Union implemented Bottomline ePay as its online payment acceptance solution. Bottomline ePay is deployed on United Federal Credit Union's public website to support member-facing Payment Processing for one-time and recurring payments.
The implementation focuses on web-embedded payment acceptance and billing presentment, using Bottomline ePay capabilities aligned with Payment Processing functional workflows, including card and ACH transaction handling, payment authorization and settlement, and automated reconciliation. Configuration details on the site indicate hosted payment pages, tokenization for stored credentials, and reconciliation modules to align transactions with the credit union's accounting flows.
Bottomline ePay is integrated into the public website payment flows and member portal interfaces to centralize online collections and reduce manual intake. Operational ownership is concentrated in digital channels, payments operations, and member services teams, which manage payment acceptance, member notifications, and transaction posting within retail banking operations.
Governance emphasizes payment operations workflow, transaction reconciliation, and fraud monitoring rules orchestrated by the payments team and digital channels governance. The deployment links United Federal Credit Union, Bottomline ePay, Payment Processing, and member-facing business functions to streamline online payment handling and operational control.
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United Federal Credit Union ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv DNA Bank Platform | Core Banking | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021 United Federal Credit Union implemented Fiserv DNA Bank Platform as its Core Banking system, initiating a programmatic rollout that covered core ledger and transaction processing functions across retail and commercial banking. The implementation was led from the office of the Vice President of Solutions Delivery and involved configuration and custom development alongside a coordinated program of more than 30 related technology and systems changes to align operations with the new Core Banking platform.
Configuration and extensibility work combined standard Core Banking capabilities such as account management, deposit and withdrawal processing, and transaction posting with bespoke integrations and automation. The technology stack used by internal teams included custom development with C#, Microsoft Logic Apps, Microsoft API Manager, and React JS to build targeted niche solutions and automate workflows around Fiserv DNA Bank Platform.
Integrations extended beyond the core ledger to include new credit and debit processing engines, a CRM transition to Microsoft Dynamics from Salesforce, a cloud data architecture using Snowflake, an online mortgage application system via Blend, and a Large Language Model chatbot. Operational scope included enterprise functions such as HR, marketing, legal, digital channels, and technology, and the program also absorbed an acquired community bank with 190 million dollars in assets and five branches, plus a Legal Day 1 merger with a Pennsylvania based credit union holding 143 million dollars in assets and two branches.
Governance and delivery were formalized by standing up a Project Management Office, a quality function, a software engineering organization, and a business analyst team to manage rollout, change control, and ongoing support for Fiserv DNA Bank Platform. A cross functional Continuous Improvement program was implemented enterprise wide, and it delivered approximately 3 million dollars in cost savings and about 8,000 hours of annual time savings over the first two years of the program.
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Core Banking | ERP Services and Operations |
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2010 | 2011 |
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Digital Banking | ERP Services and Operations |
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2018 | 2018 |
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United Federal Credit Union AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2011 | 2011 |
In 2011 United Federal Credit Union implemented LivePerson Conversational Cloud on its website. The LivePerson Conversational Cloud deployment provides a cloud-hosted web chat interface in the Chatbots and Conversational AI category, delivering member-facing conversational workflows for customer service and member support. The implementation is surfaced through the corporate website and is positioned to handle web-based messaging, session continuity, and agent-assisted interactions for online account inquiries and general member engagement.
The LivePerson Conversational Cloud instance reflects a cloud-deployed architecture using an embedded web chat widget and server-side conversational orchestration, consistent with Chatbots and Conversational AI functional models. Configuration includes automated conversation handling, intent routing to live agents, and operational dashboards for monitoring and managing live interactions. Operational governance centers on digital channel ownership and contact center alignment, with routing rules and escalation workflows governing member-facing conversation handling on the website.
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Chatbots and Conversational AI | AI-Powered Application |
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2024 | 2024 |
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United Federal Credit Union Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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United Federal Credit Union Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Content Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2018 | 2018 |
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United Federal Credit Union CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2011 | 2011 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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United Federal Credit Union PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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United Federal Credit Union IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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SD-WAN | IaaS |
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2015 | 2016 |
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United Federal Credit Union CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at United Federal Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Enterprise Solutions | Director | Finance | |
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Lead Digital Banking Analyst | Manager | IT | |
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Digital Operations Manager | Manager | IT | |
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Chief Information Officer | CXO | IT | |
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Apps Being Evaluated by United Federal Credit Union Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from United Federal Credit Union IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the United Federal Credit Union digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD United Federal Credit Union Technographics
United Federal Credit Union is a Banking and Financial Services organization based in United States,
with around 715 employees and annual revenues of $103.0 million.
United Federal Credit Union operates a diverse technology stack with applications such as
Bottomline ePay, Fiserv DNA Bank Platform and LivePerson Conversational Cloud,
covering areas like Payment Processing, Core Banking and Chatbots and Conversational AI.
United Federal Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Bottomline Technologies, Fiserv and LivePerson.
United Federal Credit Union recently adopted applications including
Kore.ai in 2024, Fiserv DNA Bank Platform in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of United Federal Credit Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates United Federal Credit Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete United Federal Credit Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.