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United Parcel Service
Location
55 Glenlake Pkwy NE,
Atlanta, 30328, GA,
United States
Website
https://www.jobs-ups.com/
Phone
1 404-828-6000
Artw industry
Transportation
Employee
Revenue

United Parcel Service Technographics

United Parcel Service Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by United Parcel Service and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500000 United Parcel Service employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that United Parcel Service has purchased the following applications: Survale CandidateX for Candidate Relationship Management in 2021, OpenText TeamSite for Web Content Management in 2024, Nuance Customer Engagement Platform (ex TouchCommerce) for Customer Engagement in 2024 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems United Parcel Service is running and its propensity to invest more and deepen its relationship with Survale , Radancy (ex TMP Worldwide) , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing United Parcel Service revenues, which have grown to $90.96 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for United Parcel Service intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

United Parcel Service Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Survale Legacy Survale CandidateX Candidate Relationship Management HCM n/a 2021 2021
In 2021 United Parcel Service implemented Survale CandidateX as a Candidate Relationship Management solution to support recruiting and talent acquisition. The implementation uses Survale CandidateX on their website to capture candidate interactions and surface feedback during apply and post-apply workflows on the public careers site. Survale CandidateX was configured to deliver category-aligned capabilities typical of Candidate Relationship Management, including candidate engagement and outreach workflows, candidate pipelining and segmentation, feedback surveying and response capture, and automated communication sequences. Configuration focused on embedding candidate touchpoints into job requisition pages and application flows to maintain continuous engagement and persistent candidate records. Operational coverage centers on UPS recruiting and talent acquisition teams, with the deployment scoped to the corporate careers site as the primary interaction surface. The implementation emphasizes CRM-style candidate lifecycle management, enabling talent teams to assemble candidate pipelines, track engagement history, and manage structured feedback across hiring stages. Governance work included standardizing candidate communication templates and formalizing workflow rules for follow up and survey cadence, aligning recruiting process steps with the Candidate Relationship Management workflows provided by Survale CandidateX. The rollout approach prioritized embedding the application into existing web hiring flows and establishing governance for candidate data capture and messaging consistency.
Recruiting HCM 2016 2016
Recruiting, Applicant Tracking System HCM 2023 2023
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
OpenText Legacy OpenText TeamSite Web Content Management Content Management n/a 2024 2024
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Nuance Communications Legacy Nuance Customer Engagement Platform (ex TouchCommerce) Customer Engagement CRM n/a 2024 2024
Customer Experience CRM 2018 2018
Marketing Analytics CRM 2020 2020
Tag Management CRM 2024 2024
Tag Management CRM 2015 2015
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2024 2024
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2024 2024
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2012 2012
Content Delivery Network IaaS 2024 2024
IT Decision Makers and Key Stakeholders at United Parcel Service
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by United Parcel Service Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD United Parcel Service Technographics

United Parcel Service is a Transportation organization based in United States, with around 500000 employees and annual revenues of $90.96 billion.

United Parcel Service operates a diverse technology stack with applications such as Survale CandidateX, OpenText TeamSite and Nuance Customer Engagement Platform (ex TouchCommerce), covering areas like Candidate Relationship Management, Web Content Management and Customer Engagement.

United Parcel Service has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Survale, OpenText and Nuance Communications.

United Parcel Service recently adopted applications including OpenText TeamSite in 2024, Nuance Customer Engagement Platform (ex TouchCommerce) in 2024 and Tealium IQ Tag Management in 2024, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of United Parcel Service’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates United Parcel Service’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete United Parcel Service technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.