USAA

9800 Fredericksburg Rd,
San Antonio, 78288, TX,
United States

https://www.usaa.com/

1 210-531-8722

Insurance

USAA Technographics

USAA Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by USAA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 37000 USAA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that USAA has purchased the following applications: Workday Absence Management for Absence and Leave Management in 2017, 6sense Account Engagement Platform for Account Based Marketing in 2022, Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) for Analytics and BI in 2015 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems USAA is running and its propensity to invest more and deepen its relationship with Workday , 6sense , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing USAA revenues, which have grown to $32.23 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for USAA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

USAA Data, Technology Stack, and Enterprise Applications

HCM

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Workday	Legacy	Workday Absence Management	Absence and Leave Management	HCM	n/a	2017	2017
Subscribe	Subscribe	Subscribe	Benefits Administration	HCM	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Compensation Management	HCM	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Core HR	HCM	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Employee Experience	HCM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Employee Experience	HCM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Employee Recognition and Rewards Management	HCM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Learning and Development	HCM	Subscribe	2015	2015
Subscribe	Subscribe	Subscribe	Learning and Development	HCM	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Payroll	HCM	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Performance and Goal Management	HCM	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Recruiting Chatbot	HCM	Subscribe	2022	2022
Subscribe	Subscribe	Subscribe	Recruiting, Applicant Tracking System	HCM	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Time and Attendance	HCM	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Workforce Analytics	HCM	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Workforce Management	HCM	Subscribe	2017	2017

CRM

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
6sense	Legacy	6sense Account Engagement Platform	Account Based Marketing	CRM	n/a	2022	2022
Subscribe	Subscribe	Subscribe	Customer Engagement, Customer Experience	CRM	Subscribe	2015	2015
Subscribe	Subscribe	Subscribe	Customer Experience	CRM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Customer Experience	CRM	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Customer Loyalty	CRM	Subscribe	2019	2019
Subscribe	Subscribe	Subscribe	Customer Support	CRM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Data Management Platform	CRM	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Digital Advertising Platform	CRM	Subscribe	2019	2019
Subscribe	Subscribe	Subscribe	Marketing Analytics	CRM	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Marketing Automation	CRM	Subscribe	2019	2019
Subscribe	Subscribe	Subscribe	Marketing Automation	CRM	Subscribe	2015	2015
Subscribe	Subscribe	Subscribe	Marketing Automation	CRM	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Sales Automation, CRM, Sales Engagement	CRM	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Tag Management	CRM	Subscribe	2016	2016

Analytics and BI

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Microsoft	Legacy	Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting)	Analytics and BI	Analytics and BI	n/a	2015	2018
Subscribe	Subscribe	Subscribe	Analytics and BI	Analytics and BI	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Analytics and BI	Analytics and BI	Subscribe	2022	2022
Subscribe	Subscribe	Subscribe	Data Warehouse	Analytics and BI	Subscribe	2011	2011
Subscribe	Subscribe	Subscribe	Data Warehouse	Analytics and BI	Subscribe	2020	2020

IaaS

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Application Hosting and Computing Services	IaaS	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Application Hosting and Computing Services	IaaS	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Cloud Storage	IaaS	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Cloud Storage	IaaS	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Content Delivery Network	IaaS	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Content Delivery Network	IaaS	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Content Delivery Network	IaaS	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Data Warehouse Appliance	IaaS	Subscribe	2011	2011
Subscribe	Subscribe	Subscribe	Database Management	IaaS	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Database Management	IaaS	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Network Management and Monitoring	IaaS	Subscribe	2017	2018

ITSM

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Application Performance Management	ITSM	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	IT Service Management	ITSM	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	IT Service Management	ITSM	Subscribe	2018	2018

PaaS

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Apps Development	PaaS	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Test Automation Platform	PaaS	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Test Automation Platform	PaaS	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Transactional Email	PaaS	Subscribe	2018	2018

ERP Financial Management

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	AR Automation	ERP Financial Management	Subscribe	2013	2013
Subscribe	Subscribe	Subscribe	ERP Financial	ERP Financial Management	Subscribe	2014	2014
Subscribe	Subscribe	Subscribe	ERP Financial	ERP Financial Management	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	ERP Financial	ERP Financial Management	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Expense Management	ERP Financial Management	Subscribe	2014	2014
Subscribe	Subscribe	Subscribe	Expense Management	ERP Financial Management	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Payment Processing	ERP Financial Management	Subscribe	2015	2015

Collaboration

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Audio Video and Web Conferencing	Collaboration	Subscribe	2020	2020

Blockchain

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Blockchain Platform	Blockchain	Subscribe	2018	2018

AI-Powered Application

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Chatbots and Conversational AI	AI-Powered Application	Subscribe	2017	2017

SPM

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Configure Price Quote (CPQ)	SPM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Incentive Compensation Management	SPM	Subscribe	2013	2013

Content Management

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Digital Signing	Content Management	Subscribe	2021	2021

EPM

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	EPM	EPM	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	EPM	EPM	Subscribe	2017	2017

CyberSecurity

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Identity and Access Management (IAM)	CyberSecurity	Subscribe	2021	2021

ERP Services and Operations

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Insurance Claims Management	ERP Services and Operations	Subscribe	2022	2022
Subscribe	Subscribe	Subscribe	Insurance ERP	ERP Services and Operations	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Insurance Policy Administration	ERP Services and Operations	Subscribe	2022	2022
Subscribe	Subscribe	Subscribe	Legal Practice Management	ERP Services and Operations	Subscribe	2018	2018

Procurement

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Procurement	Procurement	Subscribe	2017	2017

TRM

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Risk Management	TRM	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Treasury Management	TRM	Subscribe	2019	2019

IT Decision Makers and Key Stakeholders at USAA

First Name	Last Name	Title	Function	Department	Email	Phone
Subscribe	Subscribe	Executive Director, Data & Analytics Infrastructure	Director	IT	Subscribe	Subscribe
Subscribe	Subscribe	Director Business Intelligence	Director	IT	Subscribe	Subscribe
Subscribe	Subscribe	Director of Business Intelligence	Director	IT	Subscribe	Subscribe
Subscribe	Subscribe	VP - Business Intelligence and Analytics	VP	IT	Subscribe	Subscribe
Subscribe	Subscribe	VP - Enterprise Planning, Forecasting and Analysis	VP	Finance	Subscribe	Subscribe
Subscribe	Subscribe	AVP - CFO Business Data & Analytics	VP	IT	Subscribe	Subscribe
Subscribe	Subscribe	SVP IT Strategy, Architecture, and Shared Services	VP	IT	Subscribe	Subscribe
Subscribe	Subscribe	SVP - Corporate Finance & Investments	VP	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Director, Travel Services	Director	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Director of Operational Excellence FASG Shared Services	Director	Finance	Subscribe	Subscribe
Subscribe	Subscribe	CIO / SVP	VP	IT	Subscribe	Subscribe
Subscribe	Subscribe	IT Director	Director	IT	Subscribe	Subscribe
Subscribe	Subscribe	Director, Alliance Financial Management	Director	Finance	Subscribe	Subscribe
Subscribe	Subscribe	AVPSupplyChainRisk	VP	Risk	Subscribe	Subscribe
Subscribe	Subscribe	Assistant Vice President, Sourcing & Contracting, Procurement Services	VP	Procurement	Subscribe	Subscribe
Subscribe	Subscribe	Executive Vice President and Chief Financial Officer	CXO	Finance	Subscribe	Subscribe
Subscribe	Subscribe	IT Director	Director	IT	Subscribe	Subscribe
Subscribe	Subscribe	VP Sourcing and Procurement	VP	Procurement	Subscribe	Subscribe
Subscribe	Subscribe	Controller	Director	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Director, Sourcing and Procurement	Director	Procurement	Subscribe	Subscribe
Subscribe	Subscribe	Director - Performance Data and Analytics	Director	IT	Subscribe	Subscribe
Subscribe	Subscribe	Data and Information Solutions Leader	Manager	IT	Subscribe	Subscribe
Subscribe	Subscribe	Director, Business Intelligence Analytics	Director	IT	Subscribe	Subscribe
Subscribe	Subscribe	Senior Vice President & Chief Technology Officer	CXO	IT	Subscribe	Subscribe
Subscribe	Subscribe	Chief Data and Analytics Officer	CXO	IT	Subscribe	Subscribe
Subscribe	Subscribe	Director Data Science	Director	IT	Subscribe	Subscribe
Subscribe	Subscribe	EVP, Enterprise Chief Information Officer	CXO	IT	Subscribe	Subscribe
Subscribe	Subscribe	Assistant Vice President, Culture and Talent Management	VP	HR	Subscribe	Subscribe
Subscribe	Subscribe	Director, Talent Management	Director	HR	Subscribe	Subscribe
Subscribe	Subscribe	Executive Director of Recruiting Programs	Director	HR	Subscribe	Subscribe
Subscribe	Subscribe	VP and Head of Talent Acquisition	VP	HR	Subscribe	Subscribe
Subscribe	Subscribe	Director Variable Compensation	Director	HR	Subscribe	Subscribe
Subscribe	Subscribe	Director Compensation	Director	HR	Subscribe	Subscribe
Subscribe	Subscribe	Senior Compensation Advisor - Executive Rewards	Director	HR	Subscribe	Subscribe
Subscribe	Subscribe	Sales Performance Leader- Director Level	Director	Sales	Subscribe	Subscribe
Subscribe	Subscribe	Director of Customer Experience (CX)	Director	Customer Service	Subscribe	Subscribe
Subscribe	Subscribe	Head of Loyalty & Rewards Strategy	Director	HR	Subscribe	Subscribe
Subscribe	Subscribe	SVP, Head of Sales & Service	VP	Sales	Subscribe	Subscribe
Subscribe	Subscribe	Director, Sales & Service	Director	Sales	Subscribe	Subscribe
Subscribe	Subscribe	Executive Vice President, Chief Legal Officer and General Counsel	CXO	Legal	Subscribe	Subscribe
Subscribe	Subscribe	Senior Vice President, General Counsel - Enterprise Shared Services	VP	Legal	Subscribe	Subscribe
Subscribe	Subscribe	Vice President, Shared Services Compliance	VP	Legal	Subscribe	Subscribe
Subscribe	Subscribe	AVP Staff Counsel Operations, Chief Legal Office	CXO	Legal	Subscribe	Subscribe
Subscribe	Subscribe	Director Talent Acquisition Delivery-Risk, AML, Compliance, Audit, Chief Legal Office	Director	Legal	Subscribe	Subscribe
Subscribe	Subscribe	Executive Vice President and Chief Risk Officer	CXO	Risk	Subscribe	Subscribe
Subscribe	Subscribe	EVP, Chief Human Resources Officer	CXO	HR	Subscribe	Subscribe
Subscribe	Subscribe	Assistant Vice President - Senior HR Business Partner	VP	HR	Subscribe	Subscribe
Subscribe	Subscribe	Vice President, Senior HR Business Partner Insurance	VP	HR	Subscribe	Subscribe
Subscribe	Subscribe	SVP, Chief Information Officer, Property & Casualty	CXO	IT	Subscribe	Subscribe
Subscribe	Subscribe	Director, Insurance Information Architecture	Director	IT	Subscribe	Subscribe
Subscribe	Subscribe	Transformation Principal, Enterprise CIO office	Director	IT	Subscribe	Subscribe
Subscribe	Subscribe	Senior VP and Chief Actuary	CXO	Risk	Subscribe	Subscribe
Subscribe	Subscribe	Director, Auto Pricing Actuary	Director	Risk	Subscribe	Subscribe
Subscribe	Subscribe	Director, Actuary	Director	Risk	Subscribe	Subscribe
Subscribe	Subscribe	Director - Network Services	Director	IT	Subscribe	Subscribe
Subscribe	Subscribe	VP Enterprise Network Services & Host Operations	VP	IT	Subscribe	Subscribe
Subscribe	Subscribe	Director, IT / Enteprise Network Services	Director	IT	Subscribe	Subscribe
Subscribe	Subscribe	VP, Core Infrastructure Services	VP	IT	Subscribe	Subscribe
Subscribe	Subscribe	SVP, Chief Data and Analytics Officer	CXO	IT	Subscribe	Subscribe
Subscribe	Subscribe	Director, Business Intelligence Analytics	Director	IT	Subscribe	Subscribe
Subscribe	Subscribe	Executive Director, Enterprise Data and Analytics Solutions	Director	IT	Subscribe	Subscribe
Subscribe	Subscribe	Salesforce Developer / Administrator	Manager	Marketing	Subscribe	Subscribe
Subscribe	Subscribe	Salesforce Developer/Administrator	Manager	Marketing	Subscribe	Subscribe
Subscribe	Subscribe	Salesforce Administrator/Developer	Manager	Marketing	Subscribe	Subscribe
Subscribe	Subscribe	Salesforce Developer/ Administrator	Manager	Marketing	Subscribe	Subscribe
Subscribe	Subscribe	Salesforce Administrator	Manager	Marketing	Subscribe	Subscribe
Subscribe	Subscribe	Salesforce Administrator/QA	Manager	Marketing	Subscribe	Subscribe
Subscribe	Subscribe	Salesforce Administrator	Manager	Marketing	Subscribe	Subscribe
Subscribe	Subscribe	Salesforce Developer/Administrator	Manager	Marketing	Subscribe	Subscribe
Subscribe	Subscribe	Salesforce Developer/Administrator	Manager	Marketing	Subscribe	Subscribe
Subscribe	Subscribe	Salesforce Administrator/ Developer	Manager	Marketing	Subscribe	Subscribe
Subscribe	Subscribe	Senior Salesforce Developer / Administrator	Manager	Marketing	Subscribe	Subscribe
Subscribe	Subscribe	Salesforce Administrator	Manager	Marketing	Subscribe	Subscribe

Show All Contacts

Apps Being Evaluated by USAA Executives

Date	Company	Status	Vendor	Product	Category	Market
No data found

USAA Technographics

HCM

Vendor

Old Product

New Product

Category

Market

VAR/SI

When

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CRM

Vendor

Old Product

New Product

Category

Market

VAR/SI

When

Live

Analytics and BI

Vendor

Old Product

New Product

Category

Market

VAR/SI

When

Live

IaaS

Vendor

Old Product

New Product

Category

Market

VAR/SI

When

Live

ITSM

Vendor

Old Product

New Product

Category

Market

VAR/SI

When

Live

PaaS

Vendor

Old Product

New Product

Category

Market

VAR/SI

When

Live

ERP Financial Management

Vendor

Old Product

New Product

Category

Market

VAR/SI

When

Live

Collaboration

Vendor

Old Product

New Product

Category

Market

VAR/SI

When

Live

Blockchain

Vendor

Old Product

New Product

Category

Market

VAR/SI