USAA
9800 Fredericksburg Road,
San Antonio, 78288, TX,
United States
San Antonio, 78288, TX,
United States
1 800-531-8722
Insurance
USAA Technographics
USAA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by USAA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 38000 USAA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that USAA has purchased the following applications: Exela Lockbox for AR Automation in 2013, Workday Absence Management for Absence and Leave Management in 2017, Guidewire Canvas for Insurance Claims Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems USAA is running and its propensity to invest more and deepen its relationship with Exela Technologies , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing USAA revenues, which have grown to $48.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for USAA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
USAA Tech Stack and Enterprise Applications
USAA ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exela Technologies | Legacy | Exela Lockbox | AR Automation | ERP | n/a | 2013 | 2013 |
In 2013, USAA implemented Exela Lockbox to support AR Automation for remittance processing and cash application workflows. The deployment targeted enterprise accounts receivable and treasury operations within USAA's insurance business.
Exela Lockbox was configured for core lockbox functions including image capture, automated payment posting, OCR-based data extraction, exception routing, and archival, aligning with AR Automation functional workflows. The Exela Lockbox deployment included processing rules configuration, exception queueing, and archival retention settings to manage the end-to-end remittance lifecycle.
The Exela Lockbox implementation was provisioned into USAA's Windows-centric infrastructure where application hosting and services were administered on Hyper-V hypervisors and Windows Servers within an Active Directory and WSUS managed environment. The remittance processing landscape included high-speed scanning capture hardware and PayCourier retail and archive applications as operational components supporting payment image capture and archival. Operational automation for the environment was managed through scripted jobs using PowerShell, Batch, and Perl to orchestrate file movement, indexing, and archival handoffs.
Governance and runbook ownership were assigned to an internal application owner and technical lead responsible for system administration, vendor coordination for capture hardware, and automation of operational jobs. The implementation emphasized orchestration between capture hardware, image processing, and Exela Lockbox to sustain AR Automation workflows and exception handling processes.
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ERP Financial | ERP |
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2025 | 2025 |
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ERP Financial | ERP |
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2020 | 2020 |
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Expense Management | ERP |
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2014 | 2014 |
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Expense Management | ERP |
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2018 | 2018 |
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Payment Processing | ERP |
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2015 | 2015 |
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USAA HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2017 | 2017 |
In 2017, USAA implemented Workday Absence Management as part of its Absence and Leave Management efforts. A senior Workday consultant on the USAA engagement in San Antonio, Texas, led environment configuration and functional setup from January 2017 through March 2019, establishing baseline application configurations and operational documentation for HR stakeholders.
The implementation encompassed configuration of Workday core HR elements alongside time and pay structures, benefits, absence management, and compensation structure, and it integrated talent management capabilities within the Workday suite. Workstreams included setting up compensation eligibility rules based on compensation grades and job profiles, supporting merit planning and bonus processing, and creating business flow diagrams for staffing, benefits, and compensation processes.
Reporting and data management were central to the scope, with creation and enhancement of both standard and custom reports across Compensation, Payroll, Benefits, Recruiting, Talent and Performance, Compliance, International Assignment, Contingent Worker, Scheduled Processes, Headcount, and Termination. The team managed data conversions and configured HR and compensation related business processes, and they implemented scheduled reporting and security permissions for report sharing and authentication.
Project governance used Scrum Agile methodology and produced end user module guides, SME setup and configuration guides, and operational manuals for operations teams. Day to day support responsibilities included Workday HCM, security, compensation, and reporting issues, and the engagement formalized process documentation and operational handoffs to sustain absence and leave management operations within HR, payroll, benefits, compensation, staffing, and time tracking functions.
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Benefits Administration | HCM |
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2017 | 2017 |
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Compensation Management | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2017 | 2017 |
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Employee Experience | HCM |
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2018 | 2018 |
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Employee Experience | HCM |
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2018 | 2018 |
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Employee Recognition and Rewards Management | HCM |
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2018 | 2018 |
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Learning and Development | HCM |
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2015 | 2015 |
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Learning and Development | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2021 | 2021 |
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Payroll | HCM |
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2017 | 2017 |
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Performance and Goal Management | HCM |
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2017 | 2017 |
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Recruiting Chatbot | HCM |
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2022 | 2022 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2017 | 2017 |
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Workforce Analytics | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2017 | 2017 |
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USAA ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Guidewire | Legacy | Guidewire Canvas | Insurance Claims Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022 USAA deployed Guidewire Canvas as the new Insurance Claims Management application, replacing a legacy claims UI to accelerate its Data & Claims Modernization work. The implementation centered on integrating Canvas with Guidewire ClaimCenter and migrating legacy claims data into Guidewire data layers, with explicit focus on Auto and Property lines of business.
Implementation work included configuration and design of Canvas-based claim interfaces, ongoing GW Claims configuration and integration tasks, and end-to-end testing across UAT, migration testing, and production environments. The team automated repetitive modeling, mapping, and maintenance tasks to improve quality and cut processing time from several hours to minutes, supported data governance stewards across the data lifecycle, triaged root-cause data issues, and supported cloud migration efforts that leverage Snowflake for the data platform.
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Insurance Claims Management | ERP Services and Operations |
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2019 | 2020 |
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Insurance ERP | ERP Services and Operations |
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2018 | 2018 |
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Insurance Policy Administration | ERP Services and Operations |
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2022 | 2022 |
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Insurance Pricing and Rating Engine | ERP Services and Operations |
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2020 | 2020 |
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Legal Practice Management | ERP Services and Operations |
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2018 | 2018 |
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Title and Appraisal Management | ERP Services and Operations |
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2019 | 2019 |
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USAA AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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ML and Data Science Platforms | AI Development |
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2017 | 2017 |
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USAA AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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USAA Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Data Warehouse | Analytics and BI |
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2011 | 2011 |
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Data Warehouse | Analytics and BI |
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2020 | 2020 |
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USAA Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2018 | 2018 |
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Blockchain Platform | Blockchain |
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2019 | 2020 |
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USAA Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Event Management | Collaboration |
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2021 | 2021 |
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USAA Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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USAA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2022 | 2022 |
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CRM | CRM |
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2022 | 2022 |
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Customer Engagement | CRM |
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2024 | 2024 |
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Customer Engagement, Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Loyalty | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2016 | 2016 |
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USAA ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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Incident Management | ITSM |
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2021 | 2022 |
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IT Service Management | ITSM |
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2020 | 2021 |
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IT Service Management | ITSM |
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2018 | 2018 |
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USAA Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2017 | 2017 |
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USAA SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Configure Price Quote (CPQ) | SPM |
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2018 | 2018 |
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Incentive Compensation Management | SPM |
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2013 | 2013 |
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USAA TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2021 | 2022 |
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Governance, Risk and Compliance | TRM |
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2020 | 2021 |
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Risk Management | TRM |
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2017 | 2017 |
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Treasury Management | TRM |
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2019 | 2019 |
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USAA PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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Robotic Process Automation | PaaS |
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2016 | 2016 |
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Test Automation Platform | PaaS |
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2021 | 2021 |
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Test Automation Platform | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2018 | 2018 |
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USAA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Data Warehouse Appliance | IaaS |
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2011 | 2011 |
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Database Management | IaaS |
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2017 | 2017 |
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Database Management | IaaS |
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2020 | 2020 |
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Network Management and Monitoring | IaaS |
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2017 | 2018 |
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USAA CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2015 | 2015 |
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Vulnerability Management | CyberSecurity |
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2021 | 2022 |
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IT Decision Makers and Key Stakeholders at USAA
| First Name | Last Name | Title | Function | Department | Phone | |
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Executive Director, Data & Analytics Infrastructure | Director | IT | |
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Director Business Intelligence | Director | IT | |
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Director of Business Intelligence | Director | IT | |
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VP - Business Intelligence and Analytics | VP | IT | |
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VP - Enterprise Planning, Forecasting and Analysis | VP | Finance | |
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AVP - CFO Business Data & Analytics | VP | IT | |
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SVP IT Strategy, Architecture, and Shared Services | VP | IT | |
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SVP - Corporate Finance & Investments | VP | Finance | |
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Director, Travel Services | Director | Finance | |
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Director of Operational Excellence FASG Shared Services | Director | Finance | |
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CIO / SVP | VP | IT | |
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IT Director | Director | IT | |
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Director, Alliance Financial Management | Director | Finance | |
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AVPSupplyChainRisk | VP | Risk | |
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Assistant Vice President, Sourcing & Contracting, Procurement Services | VP | Procurement | |
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Executive Vice President and Chief Financial Officer | CXO | Finance | |
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IT Director | Director | IT | |
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VP Sourcing and Procurement | VP | Procurement | |
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Controller | Director | Finance | |
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Director, Sourcing and Procurement | Director | Procurement | |
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Director - Performance Data and Analytics | Director | IT | |
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Data and Information Solutions Leader | Manager | IT | |
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Director, Business Intelligence Analytics | Director | IT | |
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Senior Vice President & Chief Technology Officer | CXO | IT | |
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Chief Data and Analytics Officer | CXO | IT | |
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Director Data Science | Director | IT | |
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EVP, Enterprise Chief Information Officer | CXO | IT | |
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Assistant Vice President, Culture and Talent Management | VP | HR | |
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Director, Talent Management | Director | HR | |
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Executive Director of Recruiting Programs | Director | HR | |
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VP and Head of Talent Acquisition | VP | HR | |
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Director Variable Compensation | Director | HR | |
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Director Compensation | Director | HR | |
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Senior Compensation Advisor - Executive Rewards | Director | HR | |
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Sales Performance Leader- Director Level | Director | Sales | |
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Director of Customer Experience (CX) | Director | Customer Service | |
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Head of Loyalty & Rewards Strategy | Director | HR | |
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SVP, Head of Sales & Service | VP | Sales | |
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Director, Sales & Service | Director | Sales | |
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Executive Vice President, Chief Legal Officer and General Counsel | CXO | Legal | |
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Senior Vice President, General Counsel - Enterprise Shared Services | VP | Legal | |
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Vice President, Shared Services Compliance | VP | Legal | |
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AVP Staff Counsel Operations, Chief Legal Office | CXO | Legal | |
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Director Talent Acquisition Delivery-Risk, AML, Compliance, Audit, Chief Legal Office | Director | Legal | |
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Executive Vice President and Chief Risk Officer | CXO | Risk | |
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EVP, Chief Human Resources Officer | CXO | HR | |
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Assistant Vice President - Senior HR Business Partner | VP | HR | |
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Vice President, Senior HR Business Partner Insurance | VP | HR | |
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SVP, Chief Information Officer, Property & Casualty | CXO | IT | |
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Director, Insurance Information Architecture | Director | IT | |
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Transformation Principal, Enterprise CIO office | Director | IT | |
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Senior VP and Chief Actuary | CXO | Risk | |
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Director, Auto Pricing Actuary | Director | Risk | |
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Director, Actuary | Director | Risk | |
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Director - Network Services | Director | IT | |
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VP Enterprise Network Services & Host Operations | VP | IT | |
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Director, IT / Enteprise Network Services | Director | IT | |
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VP, Core Infrastructure Services | VP | IT | |
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SVP, Chief Data and Analytics Officer | CXO | IT | |
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Director, Business Intelligence Analytics | Director | IT | |
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Executive Director, Enterprise Data and Analytics Solutions | Director | IT | |
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Salesforce Developer / Administrator | Manager | Marketing | |
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Salesforce Developer/Administrator | Manager | Marketing | |
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Salesforce Administrator/Developer | Manager | Marketing | |
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Salesforce Developer/ Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator/QA | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Developer/Administrator | Manager | Marketing | |
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Salesforce Developer/Administrator | Manager | Marketing | |
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Salesforce Administrator/ Developer | Manager | Marketing | |
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Senior Salesforce Developer / Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Director of Pricing | Director | Operations | |
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VP, Pricing and Reinsurance | VP | Operations | |
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AVP Pricing Operations & Analytics | VP | Operations | |
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Director of Specialty Pricing | Director | Operations | |
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Director, P&C Pricing Actuary | Director | Operations | |
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Director, P&C Pricing and Reserving Actuary | Director | Operations | |
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Auto & Property Modeling Director, Pricing & Product Analytics | CXO | Operations | |
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CIO and Vice President Property and Casualty Insurance Group | CXO | IT | |
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Chief Information Security Officer | CXO | IT | |
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Director, Cyber Threat Operations Center | Director | IT | |
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Director, Information Security - Platform Security | Director | IT | |
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Assistant Vice President, Information Security Protection and Cybersecurity | VP | IT | |
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Apps Being Evaluated by USAA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from USAA IT executives and key decision makers. This section highlights USAA's latest recorded technology evaluations, including CargoWise Enterprise for Distribution ERP on 2026-06-25, Mabl Test Automation for Test Automation Platform on 2025-11-13, and NASCO Processing System for Core Admin Processing System on 2025-09-29. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the USAA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-06-25 | USAA | Evaluated | WiseTech Global | CargoWise Enterprise | Distribution ERP | ERP Services and Operations |
| 2025-11-13 | USAA | Evaluated | Mabl | Mabl Test Automation | Test Automation Platform | PaaS |
| 2025-09-29 | USAA | Evaluated | National Account Service Company | NASCO Processing System | Core Admin Processing System | ERP Services and Operations |
FAQ - APPS RUN THE WORLD USAA Technographics
USAA is a Insurance organization based in United States,
with around 38000 employees and annual revenues of $48.60 billion.
USAA operates a diverse technology stack with applications such as
Exela Lockbox, Workday Absence Management and Guidewire Canvas,
covering areas like AR Automation, Absence and Leave Management and Insurance Claims Management.
USAA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Exela Technologies, Workday and Guidewire.
USAA recently adopted applications including
Oracle Cloud ERP in 2025, Oracle Cloud EPM in 2025 and OpenText Exstream in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of USAA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates USAA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete USAA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.