United States Department of Labor
200 Constitution Ave NW,
Washington, 20210, DC,
United States
Washington, 20210, DC,
United States
1 866-487-2365
Government
United States Department of Labor Technographics
United States Department of Labor Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by United States Department of Labor and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 16922 United States Department of Labor employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that United States Department of Labor has purchased the following applications: Feith Case Manager for Case Management in 2022, Rocket.chat for Chatbots and Conversational AI in 2019, Microsoft Power BI for Analytics and BI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems United States Department of Labor is running and its propensity to invest more and deepen its relationship with Feith Systems , Rocket.chat , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing United States Department of Labor revenues, which have grown to $14.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for United States Department of Labor intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
United States Department of Labor Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Feith Systems | Legacy | Feith Case Manager | Case Management | ERP Services and Operations | n/a | 2022 | 2023 |
In 2022, the United States Department of Labor selected Feith RMA iQ as the foundation for its enterprise records management program and implemented Feith Case Manager capabilities to manage personnel files, case files, and other agency records within the Case Management category. The implementation was positioned as an agency-wide records governance initiative, focused on centralizing case file administration and improving compliance with federal records requirements across HR and records management functions.
Feith Case Manager functionality was leveraged as part of the broader Feith RMA iQ platform, using integrated case management and workflow modules to provide case lifecycle management, workflow orchestration, and retention tagging consistent with enterprise records management workflows. The deployment emphasized standardized retention and compliance controls, record linkage between personnel and case files, and automated workflow routing to support consistent governance across departments responsible for case handling.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, the United States Department of Labor deployed Rocket.chat on its public website as a Chatbots and Conversational AI entry point for citizen-facing communications. Rocket.chat is implemented as the department’s web-embedded conversational interface, providing real-time and asynchronous messaging capabilities on public pages to support inquiries and guidance for visitors.
The implementation centers on a site-integrated chat interface and conversational workflows consistent with Chatbots and Conversational AI deployments, including automated response flows, message threading, and live handoff pathways to human responders where required. Rocket.chat is configured to present contextual messaging on the DOL website, enabling scripted agent responses and session-based conversation continuity across pages.
Operational scope is public-facing and web-focused, aligned to the Department of Labor’s online service channels and visitor support processes. Governance is realized through platform-level controls for moderation, session management, and conversational configuration, consistent with public sector requirements for monitored citizen engagement.
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2014 | 2018 |
In 2014, the United States Department of Labor implemented Microsoft Power BI to develop enterprise dashboards and standardize reporting across multiple teams. Microsoft Power BI was deployed as part of the department's Analytics and BI tooling to support reporting, ETL orchestration, and data visualization for program and administrative functions.
The implementation included installation, configuration and administration of Production and non-Production SQL Server environments and a business intelligence stack comprised of Reporting Services SSRS, Integration Services SSIS and Analysis Services SSAS. Teams configured data source connections and user access, designed and deployed SSIS packages to ETL data from multiple sources into SQL Server databases, and developed SSRS reports to a Report Server. The environment referenced Windows Server 2008, SQL Server 2008 R2 and 2012, SharePoint 2007 and 2013, SharePoint Online and Power BI as core components.
Integrations explicitly included ODBC connections to AIX DB2 database servers to support ETL processes and tight SharePoint integration for site collections, workflows and tracking tools. Security and access were managed through Active Directory groups across SQL Server and Report Server, and operational monitoring used SolarWinds DbProtect and Splunk. Support and development were coordinated with multiple development teams and agency site owners to maintain reporting and ETL workflows.
Governance activities covered deploying change requests and implementing Service Desk tickets in production and non production environments, managing user access and security, and creating custom SharePoint workflows to automate business processes. The team developed and maintained SharePoint lists and dashboards to monitor projects resources and services enterprise wide, formalizing process controls around BI content and access.
Operational outcomes included the creation of Power BI dashboards and ongoing performance and security monitoring of SQL Server databases, alongside continuous application support and customer service for BI and reporting operations. Microsoft Power BI served as the central Analytics and BI application supporting reporting, ETL and visualization across the department.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
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|
|
|
|
Survey and Questionnaire | Collaboration |
|
2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Enterprise Content Management | Content Management |
|
2022 | 2023 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2018 | 2018 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2020 | 2020 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Professional Services | Professional Services |
|
2016 | 2016 |
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IT Decision Makers and Key Stakeholders at United States Department of Labor
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by United States Department of Labor Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD United States Department of Labor Technographics
United States Department of Labor is a Government organization based in United States,
with around 16922 employees and annual revenues of $14.60 billion.
United States Department of Labor operates a diverse technology stack with applications such as
Feith Case Manager, Rocket.chat and Microsoft Power BI,
covering areas like Case Management, Chatbots and Conversational AI and Analytics and BI.
United States Department of Labor has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Feith Systems, Rocket.chat and Microsoft.
United States Department of Labor recently adopted applications including
Feith Case Manager in 2022, Feith Enterprise Content Management in 2022 and Amazon SES in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of United States Department of Labor’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates United States Department of Labor’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete United States Department of Labor technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.