Pittsburgh, 15222, PA,
United States
United Steelworkers (USW) Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by United Steelworkers (USW) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 United Steelworkers (USW) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that United Steelworkers (USW) has purchased the following applications: Zoom for Audio Video and Web Conferencing in 2020, DocuSign eSignature for Digital Signing in 2023, Dynatrace APM for Application Performance Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems United Steelworkers (USW) is running and its propensity to invest more and deepen its relationship with Zoom Video Communications , Microsoft , Cvent or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing United Steelworkers (USW) revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for United Steelworkers (USW) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, United Steelworkers (USW) implemented Zoom as an Audio Video and Web Conferencing application and embedded Zoom on their public website to provide direct access to virtual meetings and public webinars. Zoom is deployed as a cloud-hosted SaaS conferencing layer accessible from the USW site, providing browser-based join flows and external participant entry points for organization-hosted events.
Functional capabilities in use include Zoom meetings, webinar hosting, screen sharing, chat, and cloud recording, aligned to Audio Video and Web Conferencing workflows for remote collaboration, member communications, and virtual events. The implementation centers on website integration as the primary access surface, with configuration and administrative controls focused on centralized meeting access, scheduling workflows, and capture of session recordings for training and public communications.
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Collaboration | Collaboration |
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2021 | 2021 |
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Event Management | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2023 | 2023 |
In 2023 United Steelworkers implemented DocuSign eSignature on its public website as the organization’s Digital Signing solution. DocuSign eSignature is used to capture online signatures and manage signing ceremonies for web-facing consent flows and document acceptance workflows.
The deployment is organized as an embedded signing architecture, with client-side signing sessions and server-side envelope orchestration using DocuSign eSignature APIs. Configuration emphasizes reusable templates, recipient routing rules, signer authentication options, and audit trail capture, aligning standard Digital Signing capabilities with web integration patterns.
Operational coverage focuses on the USW website to support external signers and internal administrators for envelope creation, monitoring, and document lifecycle oversight. Governance controls center on template management, access control for administrative users, and retention of transaction certificates to preserve a verifiable signature history.
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dynatrace | Legacy | Dynatrace APM | Application Performance Management | ITSM | n/a | 2017 | 2017 |
In 2017, United Steelworkers implemented Dynatrace APM to monitor performance and user experience on its public website. The deployment focused on instrumenting web transactions and page-level performance across the site, employing Dynatrace APM capabilities such as real user monitoring, application-level performance monitoring, and end-to-end transaction visibility. Dynatrace APM acted as the Application Performance Management solution for United Steelworkers' web operations.
Operational responsibility rested with IT operations, site reliability, and digital communications teams, who used centralized dashboards and alerting to support incident triage and remediation prioritization. Governance emphasized centralized monitoring ownership and standardized performance incident workflows, leveraging Dynatrace APM traces and dashboards to surface application bottlenecks.
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Application Performance Management | ITSM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Archive as a Service (AaaS) | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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