Unive
Unive Technographics
Unive Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Unive and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3100 Unive employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Unive has purchased the following applications: AFAS Finance for ERP Financial in 2019, Keylane Axon for Insurance ERP in 2017, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Unive is running and its propensity to invest more and deepen its relationship with AFAS Software , Keylane , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Unive revenues, which have grown to $1.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Unive intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Unive Tech Stack and Enterprise Applications
Unive ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AFAS Software | Legacy | AFAS Finance | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019, Unive implemented AFAS Finance as its ERP Financial application. Unive lists AFAS Finance on its website as the primary finance system supporting its insurance operations in the Netherlands.
AFAS Finance was configured to centralize core financial modules including general ledger, accounts payable, accounts receivable, fixed assets and financial reporting, reflecting standard ERP Financial capabilities. The implementation emphasized workflow automation for invoice processing, period close orchestration and statutory reporting configuration using AFAS Finance standard functionality.
AFAS Finance is referenced on Unive's public website and serves as the institutional finance system supporting corporate finance and accounting teams. The deployment scope covers finance functions across Unive, consolidating transactional accounting and reporting into the AFAS Finance environment.
Governance was organized around a centralized chart of accounts, role based access controls and standardized month end close procedures to enforce consistent financial controls and auditability within AFAS Finance. Operational rollout focused on finance team adoption, configuration governance and ongoing configuration management of the AFAS Finance environment.
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Unive ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Keylane | Legacy | Keylane Axon | Insurance ERP | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Univé implemented Keylane Axon as its core policy and claims administration platform following an extensive market scan. Keylane Axon was deployed as an Insurance ERP solution to centralize policy servicing and claims processing across the insurer.
The implementation focused on policy administration and claims management capabilities within Keylane Axon, with configuration to expose front office actions in near real time. The project emphasized instant visibility for premium calculations, new policy creation, and claim amount determination, aligning operational workflows with online customer and employee interactions.
The initial cutover migrated an insurance portfolio comprising dozens of products and more than one million policyholders, a migration that proceeded without reported problems. The program planned a subsequent stage to transition more than one hundred thousand business policies onto Keylane Axon, signaling a phased rollout across product lines.
Governance and process restructuring accompanied the technical deployment, with ten months of preparation prior to go live and a product rationalization effort to standardize existing offerings. Business engineers re-evaluated data entry and product design practices to simplify configurations and remove long-standing, unnecessary fields and steps.
Reported outcomes include smoother front-to-back office integration, improved service consistency for customers, and positive vendor collaboration, with Keylane described as a reliable partner contributing implementation ideas. The standardization and operational alignment delivered through Keylane Axon were cited internally as drivers of greater simplicity and clarity in product servicing.
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Unive AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Unive implemented Salesforce Chat formerly Salesforce Live Agent on its public website to enable real-time customer engagement. The deployment is categorized under Chatbots and Conversational AI and targets web-based conversational support for insurance customer service.
Configuration centered on embedding the Salesforce Chat widget into site pages and enabling session routing, agent presence indicators, chat transcripts, and canned response workflows common to conversational support. Salesforce Chat formerly Salesforce Live Agent was configured to support proactive chat invitations and real-time human handoff, reflecting typical Chatbots and Conversational AI functional patterns. The implementation emphasized chat session management, transcript capture, and agent console interaction.
Operational coverage focused on Unive's customer service function via the corporate website, routing customer inquiries to front-line contact center agents through the embedded chat interface. Architecturally the solution is delivered as an embedded web client that interfaces with Salesforce agent consoles and supports case creation workflows on the Salesforce platform. Configuration included operating hour controls, routing rules, and transcript logging to align with service workflows.
Governance centered on configuring routing and escalation behavior to mirror Unive's existing support processes, along with controls for operating hours and transcript retention. Responsibility for chat configuration and rule maintenance was managed within the service operations function.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Unive Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2017 | 2017 |
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Survey and Questionnaire | Collaboration |
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2018 | 2018 |
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Unive Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Content Management | Content Management |
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2023 | 2023 |
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Document Management | Content Management |
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2018 | 2018 |
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Unive CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2018 | 2019 |
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Call Center | CRM |
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2020 | 2020 |
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Call Center, Customer Experience | CRM |
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2011 | 2011 |
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Customer Engagement | CRM |
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2019 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2013 | 2013 |
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Unive ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Unive PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2018 | 2018 |
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Test Automation Platform | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Unive IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management, Open-Source Database | IaaS |
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2018 | 2018 |
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Unive CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Unive
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Customer Service Department Manager | Manager | Customer Service | |
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Customer Experience Expert | CXO | Customer Service | |
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Team Manager Complaint Management & Customer Experience | Manager | Customer Service | |
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Senior Service Manager | Manager | Operations | |
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Director Information Technology (CIO) | Director | IT | |
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WFM Manager | Manager | HR | |
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Customer Experience | CXO | Customer Service | |
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Team Leader KCC | Manager | Operations | |
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Unive IT Director | CIO | Director | IT | |
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Department Manager IT Business Team Digital | Manager | IT | |
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Manager IT Strategie | Manager | IT | |
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Department Manager IT Business Team Digital | Manager | IT | |
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sr. IT Specialist | Non Manager | IT | |
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Apps Being Evaluated by Unive Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Unive IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Unive digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Unive Technographics
Unive is a Insurance organization based in Netherlands,
with around 3100 employees and annual revenues of $1.30 billion.
Unive operates a diverse technology stack with applications such as
AFAS Finance, Keylane Axon and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like ERP Financial, Insurance ERP and Chatbots and Conversational AI.
Unive has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as AFAS Software, Keylane and Salesforce.
Unive recently adopted applications including
Blue Billywig Platform in 2023, Microsoft Azure Monitor in 2022 and Adobe Experience Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Unive’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Unive’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Unive technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.