US Customs and Border Protection
610 S. Canal Street Room 300,
Chicago, 60607, IL,
United States
Chicago, 60607, IL,
United States
1 847-928-3000
Professional Services
US Customs and Border Protection Technographics
US Customs and Border Protection Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by US Customs and Border Protection and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 64300 US Customs and Border Protection employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that US Customs and Border Protection has purchased the following applications: SAP Concur Expense for Expense Management in 2015, Appcast Xcelerate for Candidate Relationship Management in 2023, IBM Maximo for Enterprise Asset Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems US Customs and Border Protection is running and its propensity to invest more and deepen its relationship with SAP , Appcast , Adzuna or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing US Customs and Border Protection revenues, which have grown to $16.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for US Customs and Border Protection intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
US Customs and Border Protection Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, US Customs and Border Protection implemented SAP Concur Expense for Expense Management. The deployment focused on supporting academy and training operations where staff review available inventory, submit Purchase Requests, and manage lodging and transportation arrangements for mission, instructors, and students, while initiating travel orders and authorizations as required.
The implementation configured standard Expense Management capabilities, including expense report submission, policy-based approval workflows, travel expense reconciliation, and receipt capture aligned to departmental cost centers. Configuration emphasized travel authorization linkage to expense reporting and automated routing for approvals, enabling administrators to track purchase requests alongside travel-related expenses.
Integrations were explicitly orchestrated with the Concur travel system to initiate travel orders and authorizations and with the Academy Class Management System ACADIS to align enrollment, student and instructor rosters, and class schedules with travel and lodging bookings. Operational coverage centered on the training academy, procurement staff, travel coordinators, and finance teams, ensuring travel, lodging, and expense records could be reconciled against class rosters and purchase requests.
Governance changes included formalizing approval chains within the SAP Concur Expense workflows to support procurement and travel authorizations, and embedding process steps for procurement review, travel authorization initiation, and expense reconciliation. Role based approval and audit trails were used to standardize how purchase requests, travel orders, and expense submissions move from training coordinators to finance for final settlement.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Appcast | Legacy | Appcast Xcelerate | Candidate Relationship Management | HCM | n/a | 2023 | 2023 |
In 2023, US Customs and Border Protection implemented Appcast Xcelerate on its website to support candidate engagement and sourcing for recruiting teams. Appcast Xcelerate is deployed as a Candidate Relationship Management application to manage public facing talent attraction, candidate profile capture, and targeted outreach for the agency's talent acquisition function.
The deployment is embedded on the CBP careers site and configured to capture applicant contact data, build talent pools, and orchestrate automated outreach campaigns and job distribution workflows consistent with Candidate Relationship Management capabilities. Configuration work emphasized campaign segmentation logic, candidate status workflows, and consent and privacy capture on recruitment landing pages, aligning CRM workflows with public job posting flows. The implementation uses CRM style tracking of candidate sources and engagement events to inform recruiting workflows.
Operational ownership sits with CBP recruiting and HR talent acquisition teams who use Appcast Xcelerate to centralize candidate engagement and orchestrate outreach across open requisitions. Governance includes structured campaign approval, segmentation rules, and role based access to candidate pools and outreach templates. The full application name Appcast Xcelerate is exposed on the public site, linking the Candidate Relationship Management platform directly to CBP hiring processes.
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Talent Sourcing | HCM |
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2025 | 2025 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 US Customs and Border Protection implemented IBM Maximo as its Enterprise Asset Management platform to support Aviation asset lifecycle and maintenance work at the Customs and Border Patrol unit based in Falls Church, VA. The engagement lists a Maximo SME and Business Analyst with Public Trust Clearance assigned to Maximo for Aviation, indicating program-level stewardship and ongoing operational support beginning in July 2019.
The IBM Maximo deployment emphasized asset data management and operational workflows, including research and cleanup of asset records using SQL scripts, preparation of data for automated upload processes, and troubleshooting of the MfA application user interface and backend processes. Functional activity centered on configuration of asset records, testing Maximo processes and UI, creation and maintenance of training documentation, and demonstration of application enhancements for end users.
Governance and delivery were conducted inside an Agile Solution Factory, with the Business Analyst role operating through Jira and Confluence to produce requirements documents, test documentation, release notes, and change management steps. The implementation directly supported developers and management, and impacted asset management, maintenance and operations teams by instituting structured testing, training, and iterative release practices for IBM Maximo within the specified Aviation operational scope.
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Laboratory Management | ERP Services and Operations |
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1998 | 1999 |
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Maritime ERP | ERP Services and Operations |
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2003 | 2003 |
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Reservation and Booking Management | ERP Services and Operations |
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2015 | 2016 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2012 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Sales Automation, CRM, Sales Engagement | CRM |
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2004 | 2004 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at US Customs and Border Protection
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by US Customs and Border Protection Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from US Customs and Border Protection IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the US Customs and Border Protection digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD US Customs and Border Protection Technographics
US Customs and Border Protection is a Professional Services organization based in United States,
with around 64300 employees and annual revenues of $16.00 billion.
US Customs and Border Protection operates a diverse technology stack with applications such as
SAP Concur Expense, Appcast Xcelerate and IBM Maximo,
covering areas like Expense Management, Candidate Relationship Management and Enterprise Asset Management.
US Customs and Border Protection has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Appcast and IBM.
US Customs and Border Protection recently adopted applications including
Adzuna in 2025, Appcast Xcelerate in 2023 and Telstra Cloud Infrastructure in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of US Customs and Border Protection’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates US Customs and Border Protection’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete US Customs and Border Protection technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.