UserTesting
11100 NE 8th St. Suite 320,
Bellevue, 98004, WA,
United States
Bellevue, 98004, WA,
United States
1 888-877-1882
Professional Services
UserTesting Technographics
UserTesting Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by UserTesting and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 UserTesting employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that UserTesting has purchased the following applications: Coupa Invoice for AP Automation in 2021, Oracle NetSuite Fixed Assets Management for Enterprise Asset Management in 2020, TeamSupport SnapEngage for Chatbots and Conversational AI in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems UserTesting is running and its propensity to invest more and deepen its relationship with Coupa Software , Auditoria , BILL Operations or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing UserTesting revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for UserTesting intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
UserTesting Tech Stack and Enterprise Applications
UserTesting ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coupa Software | Legacy | Coupa Invoice | AP Automation | ERP | n/a | 2021 | 2021 |
In 2021, UserTesting implemented Coupa Invoice as its AP Automation solution to centralize invoice processing for the finance organization. The deployment was led by the companys accounting leadership and targeted accounts payable, prepaid accounting, accrual processing, and month end support functions across the corporate accounting team.
Coupa Invoice was configured to handle invoice capture and workflow orchestration, including automated approval routing and invoice-to-ledger posting consistent with AP Automation capabilities. Configuration work emphasized prepaid management and accrual logic, aligning invoiced expenses with the companys financial close procedures and fixed asset accounting workflows.
Integration work connected Coupa Invoice to the corporate ERP landscape, with accounting moving fixed assets from Intacct to NetSuite and invoice and accrual postings directed into NetSuite for general ledger reconciliation. Operational coverage included AP specialists, a senior accountant layer, and cross functional coordination with external accountants for international entities and with Big Four auditors for audit support.
Governance changes focused on instituting role based approvals, enhancing internal control documentation to support SOX compliance, and formalizing month end invoice cutoffs to improve close discipline. The Accounting Supervisor acted as the subject matter expert during rollout, coordinating process changes, audit readiness, and ongoing finance team enablement while using Coupa Invoice to centralize AP Automation for accounts payable and financial close activities.
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AP Automation | ERP |
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2021 | 2021 |
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AP Automation, AR Automation | ERP |
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2020 | 2020 |
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AR Automation | ERP |
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2021 | 2021 |
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ERP Financial | ERP |
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2019 | 2019 |
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ERP Financial | ERP |
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2020 | 2022 |
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Expense Management | ERP |
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2019 | 2019 |
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UserTesting ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Sage Intacct Fixed Assets | Oracle NetSuite Fixed Assets Management | Enterprise Asset Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, UserTesting implemented Oracle NetSuite Fixed Assets Management as its Enterprise Asset Management solution for accounting and finance asset lifecycle controls. The deployment migrated the company fixed asset ledger and schedules from Sage Intacct Fixed Assets into Oracle NetSuite Fixed Assets Management, and consolidated prepaid and accruals accounting under the NetSuite environment.
Configuration work focused on core fixed asset capabilities consistent with Enterprise Asset Management, including a centralized asset register, structured asset class hierarchies, configurable depreciation schedules and capitalization thresholds, and automated month end asset postings. The implementation encompassed prepaid accounting and accruals processing, aligning fixed asset accounting with balance sheet reconciliations and profit and loss flux analysis workflows.
Integrations were explicit and operational, the fixed assets implementation was linked with the new accounts payable system Coupa to capture capitalizable spend and supplier invoices, and it supported posting flows for UserTesting international entities into the shared NetSuite instance. Operational scope centered on the accounting and finance organization, including staff accountants, AP specialists, and finance leadership responsible for international month end close and grant reporting.
Governance and process changes were led by an internal subject matter expert who drove SOX compliant control documentation and Big 4 audit readiness tied to fixed assets, prepaids and accruals. Outcomes documented in the accounting team include a reduction in month end close from 12 days to five days and a three day improvement in accounts payable related close time, reflecting streamlined accrual and fixed asset posting processes.
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UserTesting AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2011 | 2011 |
In 2011, UserTesting implemented TeamSupport SnapEngage on its public website to introduce conversational support capabilities. The deployment of TeamSupport SnapEngage is categorized as Chatbots and Conversational AI and was embedded as a customer-facing chat widget to capture live interactions and asynchronous visitor messages. The implementation targeted the company website as the primary channel for initiating conversations with prospective and existing customers.
Configuration emphasized standard Chatbots and Conversational AI capabilities, including automated response flows, live agent handoff, session transcript capture, and routing logic to support operational queues. Operational scope centered on support and customer success teams using TeamSupport SnapEngage to manage web-initiated conversations, with governance controls focused on chat routing configuration, availability schedules, and transcript moderation by support managers. The narrative positions TeamSupport SnapEngage as the web channel conversational layer for UserTesting, aligned to support and customer engagement workflows.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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UserTesting Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2013 | 2013 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Online Meeting Scheduling | Collaboration |
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2019 | 2019 |
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UserTesting Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2020 | 2020 |
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UserTesting CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2018 | 2018 |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Account Based Marketing | CRM |
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2018 | 2018 |
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Account Based Marketing | CRM |
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2018 | 2018 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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UserTesting EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2021 | 2021 |
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UserTesting ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2011 | 2011 |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2021 | 2021 |
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UserTesting Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2020 | 2020 |
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UserTesting SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2021 | 2021 |
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UserTesting PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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UserTesting IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Cloud Storage | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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UserTesting CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at UserTesting
| First Name | Last Name | Title | Function | Department | Phone | |
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AR/AP Manager | Manager | Finance | |
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Director of Finance | Director | Finance | |
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Finance Manager | Manager | Finance | |
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Apps Being Evaluated by UserTesting Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from UserTesting IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the UserTesting digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD UserTesting Technographics
UserTesting is a Professional Services organization based in United States,
with around 1000 employees and annual revenues of $250.0 million.
UserTesting operates a diverse technology stack with applications such as
Coupa Invoice, Oracle NetSuite Fixed Assets Management and TeamSupport SnapEngage,
covering areas like AP Automation, Enterprise Asset Management and Chatbots and Conversational AI.
UserTesting has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Coupa Software, Oracle and TeamSupport.
UserTesting recently adopted applications including
Zoominfo Platform in 2023, DocuSign eSignature in 2022 and Pendo Guides in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of UserTesting’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates UserTesting’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete UserTesting technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.