Uswitch Limited
5 Copper Row,
London, SE1 2LH,
United Kingdom
London, SE1 2LH,
United Kingdom
44 80 0688 8557
Professional Services
Uswitch Limited Technographics
Uswitch Limited Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Uswitch Limited and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Uswitch Limited employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Uswitch Limited has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2014, Sentiment.io for Chatbots and Conversational AI in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Uswitch Limited is running and its propensity to invest more and deepen its relationship with Oracle , Sentiment , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Uswitch Limited revenues, which have grown to $22.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Uswitch Limited intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Uswitch Limited Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Sage 50 | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2014 | 2014 |
In 2014, Uswitch Limited implemented Oracle NetSuite ERP, replacing Sage 50 accounts. The initiative focused on ERP Financial functions, migrating accounting and payroll data from Sage 50 accounts and Sage 50 payroll into NetSuite and establishing finance and payroll continuity during cutover.
The Oracle NetSuite ERP deployment emphasized data mapping, report building and system customisation. Implementation activities included chart of accounts and transactional mapping, construction of bespoke financial reports to replicate prior Sage 50 outputs, and configuration aligned to standard ERP Financial workflows such as general ledger reconciliation, accounts receivable recording and accounts payable processing.
Integrations centered on ingesting historical and current data from Sage 50 payroll and Sage 50 accounts into NetSuite, with validation and reconciliation workflows to ensure data fidelity. Operational scope covered the finance and payroll teams at Uswitch Limited, and governance relied on mapping-driven validation and staged testing to manage the rollout and reporting handover.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sentiment | Legacy | Sentiment.io | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Uswitch Limited deployed Sentiment.io to scale social customer service and improve responsiveness using a Chatbots and Conversational AI application. The deployment targeted social and CRM customer service processes for the UK customer service team, positioning Sentiment.io as the conversational layer for inbound social messaging and CRM-linked case handling.
Configuration focused on conversational automation and natural language understanding to automate message triage, template-driven responses, and agent assist workflows, while preserving escalation paths for complex enquiries. Sentiment.io was used to instrument SLA monitoring and routing rules, enabling automated prioritization and handoff to human agents when confidence thresholds required.
Integrations were centered on social channel connectors and CRM system linkage to ensure conversation context flowed into the customer record, supporting unified casework for customer service and social care teams in the United Kingdom. Operational scope covered UK social customer service queues and CRM-aligned workflows, aligning conversational automation with existing service desks and customer support processes.
Governance and process changes emphasized centralized response orchestration, automated escalation workflows, and new operational rules for SLA adherence and agent interventions. Sentiment reported outcomes from the engagement of a 1385% increase in customers responded to, a 2709% improvement in response time, and a 463% improvement in SLA achievement, reflecting the impact of Sentiment.io on social customer service operations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2011 | 2011 |
In 2011, Uswitch Limited implemented Google Workspace (Formerly Google G-Suite) for Collaboration. The initial deployment positioned Google Workspace as the primary platform for corporate email, calendaring, document collaboration, and meeting services across the organization.
Google Workspace (Formerly Google G-Suite) was configured to leverage core Collaboration modules including Gmail, Google Drive, Google Docs, Google Calendar, and Google Meet via the Google Workspace admin console. Shared drives and real time co editing workflows were adopted to support content creation and version control, while mobile synchronization and web based access were enabled to support distributed and remote users.
Administration centered on domain based account management and group based access controls within the Google Workspace admin console, with user provisioning and access governance handled through built in administrative tooling. The platform supports collaboration across product, marketing, customer service, and corporate functions, and components of Google Workspace are referenced on Uswitch Limited's public website. Data governance and retention settings were applied through the admin console consistent with standard Collaboration platform controls.
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Collaboration | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Partner Relationship Management | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2013 | 2013 |
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Transactional Email | PaaS |
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2012 | 2012 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Uswitch Limited
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Uswitch Limited Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
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FAQ - APPS RUN THE WORLD Uswitch Limited Technographics
Uswitch Limited is a Professional Services organization based in United Kingdom,
with around 250 employees and annual revenues of $22.0 million.
Uswitch Limited operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Sentiment.io and Google Workspace (Formerly Google G-Suite),
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Uswitch Limited has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Sentiment and Google.
Uswitch Limited recently adopted applications including
AppsFlyer Marketing Analytics in 2021, Salesforce Sales Cloud in 2021 and Fastly in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Uswitch Limited’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Uswitch Limited’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Uswitch Limited technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.