V W Brown Insurance Service
617 W Patrick St,
Frederick, 21701-4027, MD,
United States
Frederick, 21701-4027, MD,
United States
1 301-652-5320
Insurance
V W Brown Insurance Service Technographics
V W Brown Insurance Service Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by V W Brown Insurance Service and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 V W Brown Insurance Service employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that V W Brown Insurance Service has purchased the following applications: Vertafore AMS360 for Agency Management in 2019, Chatra for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems V W Brown Insurance Service is running and its propensity to invest more and deepen its relationship with Vertafore , Brevo , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing V W Brown Insurance Service revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for V W Brown Insurance Service intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
V W Brown Insurance Service Tech Stack and Enterprise Applications
V W Brown Insurance Service ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vertafore | Legacy | Vertafore AMS360 | Agency Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, V W Brown Insurance Service deployed Vertafore AMS360. The deployment serves the firm's Agency Management needs and is surfaced on the company website for client access and agent self service.
Implementation emphasized core Agency Management capabilities including policy administration, client and contact management, document management, and centralized policy records. Configuration included automated renewal workflows, standardized policy data schemas, and role based access controls scaled for a 50 person insurance agency.
Vertafore AMS360 is integrated with the public website to enable online servicing workflows and document delivery, with data flows focused on policy lookup and client correspondence. Operational coverage spans account service, sales quote intake, and agency administrative functions within the United States office.
Governance focused on centralized administration of user roles, data stewardship for policy records, and scripted workflow templates to standardize servicing procedures. The implementation relied on internal configuration and staff onboarding to align agency processes with the Agency Management application.
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V W Brown Insurance Service AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Brevo | Legacy | Chatra | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, V W Brown Insurance Service deployed Chatra on its public website to create a real time conversational entry point for policyholders and prospective customers. The deployment positioned Chatra as the customer facing Chatbots and Conversational AI touchpoint embedded across priority website pages, enabling web based conversational interactions without backend replatforming. This implementation aligns the application with the company website contact flows and front line customer engagement.
Configuration emphasized a lightweight client side chat widget, chat interface customization, and message capture for follow up. Functional capabilities implemented include live chat routing to internal agents, offline message collection, chat transcript retention, and contact form integration within the widget to support lead capture and service inquiries. The setup used Chatra application features for conversational threading and agent handoff to mirror typical insurance customer service workflows.
Operational ownership rests with customer service and sales teams within the firm
nd oversight is managed through the Chatra administrative controls for user access and conversation management. V W Brown Insurance Service implemented Chatra, a Chatbots and Conversational AI application, to support customer service and lead capture on its website, with governance focused on chat handling procedures and alignment of web conversations to existing email and phone triage processes.
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V W Brown Insurance Service Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, V W Brown Insurance Service implemented Microsoft 365 as its primary Collaboration suite. Microsoft 365 was provisioned as a cloud-hosted Collaboration platform to support office productivity and team communication across the 50-employee insurance firm in the United States.
The deployment centered on standard Microsoft 365 capabilities, including cloud email, Office desktop and web applications, SharePoint Online for document libraries, OneDrive for file synchronization, and Teams for real-time collaboration. Configuration work focused on user provisioning, tenant-level security settings, and shared document stores to support policy documentation and internal workflows. The company surfaces Microsoft 365 functionality on its public website, indicating web-facing use cases such as controlled access to published content and staff contact workflows.
Operational coverage targeted core business functions including policy administration, customer service, and back-office operations, with tenant administration centralized under a small internal IT or administrative team. Governance emphasized access controls, group-based permissions for SharePoint sites, and email retention settings aligned with insurance recordkeeping practices. The implementation represents a small-business scale cloud Collaboration architecture using Microsoft 365 as the primary platform for productivity and intra-company collaboration.
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V W Brown Insurance Service IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Single Sign-On (SSO) | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at V W Brown Insurance Service
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by V W Brown Insurance Service Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from V W Brown Insurance Service IT executives and key decision makers. This section highlights V W Brown Insurance Service's latest recorded technology evaluations, including Infor SCM for Supply Chain Management on 2026-05-20 and Aryza Insolvency Suite for Debt Collection and Recovery on 2026-05-18. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the V W Brown Insurance Service digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-05-20 | V W Brown Insurance Service | Evaluated | Infor | Infor SCM | Supply Chain Management | SCM |
| 2026-05-18 | V W Brown Insurance Service | Evaluated | Aryza | Aryza Insolvency Suite | Debt Collection and Recovery | ERP Services and Operations |
FAQ - APPS RUN THE WORLD V W Brown Insurance Service Technographics
V W Brown Insurance Service is a Insurance organization based in United States,
with around 50 employees and annual revenues of $5.0 million.
V W Brown Insurance Service operates a diverse technology stack with applications such as
Vertafore AMS360, Chatra and Microsoft 365,
covering areas like Agency Management, Chatbots and Conversational AI and Collaboration.
V W Brown Insurance Service has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Vertafore, Brevo and Microsoft.
V W Brown Insurance Service recently adopted applications including
Fastly in 2022, Vertafore AMS360 in 2019 and Vertafore Single Sing-On in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of V W Brown Insurance Service’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates V W Brown Insurance Service’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete V W Brown Insurance Service technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.