VIS Technographics
VIS Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by VIS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 235 VIS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that VIS has purchased the following applications: Sapiens TIA Claims for Insurance Claims Management in 2015, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2021, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems VIS is running and its propensity to invest more and deepen its relationship with Sapiens International , Salesforce , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing VIS revenues, which have grown to $218.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for VIS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
VIS Tech Stack and Enterprise Applications
VIS ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sapiens International | Legacy | Sapiens TIA Claims | Insurance Claims Management | ERP Services and Operations | n/a | 2015 | 2015 |
|
|
|
|
|
Insurance Pricing and Rating Engine | ERP Services and Operations |
|
2015 | 2015 |
|
VIS AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Vatryggingafelag Islands hf. deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website. The implementation positions Salesforce Chat as the companys web channel in the Chatbots and Conversational AI category to support customer service and claims workflows.
Configuration centered on a website embedded chat widget that provides real time messaging, pre chat data capture and automated routing to available agents. Salesforce Chat (formerly Salesforce Live Agent) was configured to capture chat transcripts and contextual user data and associate those records with customer records in the Salesforce platform, enabling synchronous agent handoff and initiation of service workflows.
Operational scope covers Vatryggingafelag Islands hf.s customer service and claims teams serving Icelandic policyholders, with queueing and agent presence rules to manage inbound chat volume. The deployment standardized chat handling procedures and transcript retention to create a unified conversational record for customer interactions.
The rollout leverages category standard conversational capabilities such as agent routing, transcript logging and chat widget orchestration to link the website channel with Salesforce operational records. Vatryggingafelag Islands hf. uses Salesforce Chat (formerly Salesforce Live Agent) as a Chatbots and Conversational AI solution for customer service and claims operations.
|
VIS Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020 Vatryggingafelag Islands hf. adopted Cisco Webex Meetings as its Audio Video and Web Conferencing solution, embedding Cisco Webex Meetings on its corporate website to provide browser-based join flows and public meeting links. The deployment centers on the vendor hosted Webex meeting service, surfaced through website integration and corporate user accounts to support synchronous collaboration across business functions such as customer service, claims handling, sales engagement and internal team collaboration.
The implementation emphasizes core Audio Video and Web Conferencing capabilities including multi-party video meetings, screen sharing, meeting scheduling and participant management, with administrator controls used to enforce meeting policies and access. Operational scope is organization wide within Vatryggingafelag Islands hf., with the web-embedded meeting interface serving both external customer interactions and internal remote collaboration while governance is delivered through centralized admin configuration and standardized meeting workflows.
|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
VIS Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2020 | 2020 |
|
VIS CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Analytics | CRM |
|
2013 | 2013 |
|
|
|
|
|
Marketing Automation | CRM |
|
2013 | 2013 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
VIS IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
IT Decision Makers and Key Stakeholders at VIS
Apps Being Evaluated by VIS Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||