List of Sapiens TIA Claims Customers
Sapiens International Corporation
Azrieli Center, 26 Harokmim st.,
Holon, x, 588-5800,
Israel
Holon, x, 588-5800,
Israel
972 3 790 2000
Professional Services
4850
$564M
Since 2010, our global team of researchers has been studying Sapiens TIA Claims customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sapiens TIA Claims for Insurance Claims Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sapiens TIA Claims for Insurance Claims Management include: Generali Ceska pojistovna, a Czech Republic based Insurance organisation with 3500 employees and revenues of $1.20 billion, Gf-Forsikring, a Denmark based Insurance organisation with 990 employees and revenues of $600.0 million, FBD Insurance, a Ireland based Insurance organisation with 900 employees and revenues of $567.0 million, Forsia Insurance, a Denmark based Insurance organisation with 267 employees and revenues of $308.0 million, VIS, a Iceland based Insurance organisation with 235 employees and revenues of $218.0 million and many others.
Contact us if you need a completed and verified list of companies using Sapiens TIA Claims, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alka Forsikring | Insurance | 400 | $65M | Denmark | Sapiens International | Sapiens TIA Claims | Insurance Claims Management | 2023 | n/a |
In 2023, Alka Forsikring went live with Sapiens TIA Claims, deploying Sapiens TIA Claims as the new core IT system branded TIA 7. The implementation establishes a new platform in the Insurance Claims Management category to centralize claims processing and product lifecycle functions across the company.
The deployment was configured to support core functional modules typical of Insurance Claims Management, including claims intake and adjudication, product configuration and policy administration, and customer onboarding workflows. Sapiens TIA Claims is described by Alka as more agile and intuitive, intended for use across product development, customer onboarding, and day to day claims handling, and it is positioned to support creation and launch of new insurance products.
Alka has integrated the first new products into TIA 7, launching a new contents insurance policy and separating travel insurance into an independent product, both routed through the new claims and policy administration flows in Sapiens TIA Claims. The previous core, TIA 6, remains operational in parallel as part of a phased implementation approach to avoid service disruption, with gradual cutover planned over multiple years.
Project governance emphasized resource allocation, extended development engagement, and organisation level upskilling, with training to familiarize employees with contemporary insurance platform workflows. Alka managed the program centrally, sequencing product onboarding and operational handoffs to preserve day to day operations while building staff competence in the new system.
Alka reports that the TIA 7 initiative required significant development resources and was completed under budget, while the company continued to grow its business during the development period. Sapiens TIA Claims is positioned to sharpen Alka Forsikring's market responsiveness and to elevate the customer experience by enabling faster product launches and modernized claims processing.
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FBD Insurance | Insurance | 900 | $567M | Ireland | Sapiens International | Sapiens TIA Claims | Insurance Claims Management | 2018 | n/a |
In 2018, FBD Insurance implemented Sapiens TIA Claims as its Insurance Claims Management application. The deployment targeted FBD Insurance, the largest Irish owned insurer operating from Ireland with approximately 900 employees and a large retail customer base, to centralize claims processing within the companys claims organization.
Sapiens TIA Claims was configured to provide core Insurance Claims Management capabilities including structured claims intake and triage, automated assignment and workflow orchestration, adjudication and settlement processing, reserves management, document management, and operational reporting. The implementation emphasized configurable workflow automation and role based access controls to support claims handlers, customer service and account teams, and to standardize end to end claims handling and exception routing. The full application name Sapiens TIA Claims is used here to underscore its role as the central claims engine.
Governance for the rollout aligned system configuration with existing claims operating procedures, introduced audit trails and change control for configuration updates, and centralized operational workflows to reduce handoffs across teams. Enda Kyne, Chief Technology and Information Officer, provided a vendor testimonial describing his experience of working with Sapiens, and the engagement is positioned in vendor materials as future proofing FBD Insurances claims capabilities.
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Forsia Insurance | Insurance | 267 | $308M | Denmark | Sapiens International | Sapiens TIA Claims | Insurance Claims Management | 2017 | Process Factory |
In 2017 Forsia Insurance deployed Sapiens TIA Claims as its enterprise claims platform. The Sapiens TIA Claims implementation established the vendor application as Forsia Insurance's central Insurance Claims Management system for claims intake, adjudication, and customer interaction workflows.
The deployment focused on standard Insurance Claims Management capabilities, including structured claims intake and registration, configurable workflow automation for assignment and approval, document and evidence management, reserve and settlement processing, and integrated reporting for claims oversight. Sapiens TIA Claims was configured to support policy linkage and customer communication flows, reflecting common functional modules for claims lifecycle orchestration and operational case management.
Process Factory served as the implementation partner for the go-live, and the rollout covered Forsia Insurance employees across its Denmark operations. The program included an enterprise-wide cutover event where all employees were gathered for the transition and performed real-environment testing on the first operational day, moving activity out of test environments into production.
Governance and change activities were executed with executive sponsorship, with CEO Frank Abel addressing staff and Insurance Director Jane Sommer Christensen providing operational updates immediately after the weekend transition. The rollout approach emphasized live training, coordinated communications, and staged operational handover to business units responsible for claims processing and customer service.
Forsia Insurance Sapiens TIA Claims Insurance Claims Management is positioned to support improved customer service processes, and company communications noted explicit expectations about the opportunities the new system will create for better customer service in the future.
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Generali Ceska pojistovna | Insurance | 3500 | $1.2B | Czech Republic | Sapiens International | Sapiens TIA Claims | Insurance Claims Management | 2019 | n/a |
In 2019, Generali Ceska pojistovna implemented Sapiens TIA Claims as its Insurance Claims Management platform. The deployment established Sapiens TIA Claims as the primary non-life claims system supporting intake and adjudication across the company’s Prague-based IT and claims teams.
Implementation work centered on configuring the claim handling module and expanding front-end FNOL capabilities, with continued development and maintenance activity on a new FNOL web application between 2021 and 2023. The Sapiens TIA Claims implementation included standard claims workflows for first notification of loss, assignment and lifecycle management, and analysis and delivery of a mobile technician application that received functional change requests. Configuration and sustained engineering were handled by internal streams organized into teams of approximately 10 to 12 people responsible for development, testing and production support.
Operational integration focused on the core non-life insurance ecosystem, with development and SQL work performed using Oracle SQL Developer, indicating Oracle database integration for claims data and transaction processing. Sapiens TIA Claims exchanged policy and customer references with existing non-life core systems and fed claims handling events into downstream operational processes. The deployment covered non-life claims, field service and claims analytics functions within the Czech Republic.
Governance and rollout were managed through dedicated IT project managers and stream leads who coordinated cross-functional teams, business stakeholders and C level executives, and who owned scope, timeline, budget oversight and risk management. Project activities included estimation, status reporting, retrospectives and people development for teams maintaining the claim handling module. The implementation reflects an in-house development and maintenance model for Sapiens TIA Claims aligned with business requirements, technology and user experience.
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Gf-Forsikring | Insurance | 990 | $600M | Denmark | Sapiens International | Sapiens TIA Claims | Insurance Claims Management | 2014 | n/a |
In 2014 Gf-Forsikring implemented Sapiens TIA Claims as its primary Insurance Claims Management platform, establishing Sapiens TIA Claims as the core application for the insurer's claims function. The implementation placed the application at the center of claims intake and adjudication workflows supporting GF Forsikring's claims operations in Denmark.
Sapiens TIA Claims was configured to support end to end claims lifecycle management, including case management, document handling, reserve tracking and rule based workflow orchestration consistent with Insurance Claims Management capabilities. Configuration work focused on aligning TIA claim intake and adjudication processes with the company’s operational procedures and automating handoffs between claims adjusters and supporting teams.
Integrations emphasized API development in .NET to enable data exchange between Sapiens TIA Claims and custom services, reflecting ongoing development work where IT staff work primarily with the TIA Solution and build integration layers. Operational coverage included claims teams and the internal IT delivery team located in Odense and the Region of Southern Denmark, with APIs used to surface claim data to adjacent systems and to support programmatic case updates.
Governance and delivery were organized through an in house IT delivery team, with an IT developer working on the TIA Solution from September 2021 to October 2025 and taking on tech lead responsibilities from 2022, performing architecture work within the delivery team. Oversight concentrated on application architecture, incremental configuration management and controlled API change processes led by the tech lead and delivery team.
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Insurance | 250 | $200M | Poland | Sapiens International | Sapiens TIA Claims | Insurance Claims Management | 2016 | n/a |
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Insurance | 235 | $218M | Iceland | Sapiens International | Sapiens TIA Claims | Insurance Claims Management | 2015 | n/a |
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Buyer Intent: Companies Evaluating Sapiens TIA Claims
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FAQ - APPS RUN THE WORLD Sapiens TIA Claims Coverage
Sapiens TIA Claims is a Insurance Claims Management solution from Sapiens International.
Companies worldwide use Sapiens TIA Claims, from small firms to large enterprises across 21+ industries.
Organizations such as Generali Ceska pojistovna, Gf-Forsikring, FBD Insurance, Forsia Insurance and VIS are recorded users of
Sapiens TIA Claims for Insurance Claims Management.
Companies using Sapiens TIA Claims are most concentrated in Insurance, with adoption spanning over 21 industries.
Companies using Sapiens TIA Claims are most concentrated in Czech Republic, Denmark and Ireland, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Sapiens TIA Claims across Americas, EMEA, and APAC.
Companies using Sapiens TIA Claims range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 85.71%, large organizations with 1,001-10,000 employees - 14.29%, and global enterprises with 10,000+ employees - 0%.
Customers of Sapiens TIA Claims include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Sapiens TIA Claims customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Insurance Claims Management.