Los Angeles, 90036, CA,
United States
Verifi Technographics
Verifi Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Verifi and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Verifi employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Verifi has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2018, Olark Live Chat for Chatbots and Conversational AI in 2015, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Verifi is running and its propensity to invest more and deepen its relationship with Microsoft , PayPal , Olark or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Verifi revenues, which have grown to $75.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Verifi intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Founded in 2005, Verifi is an award-winning provider of end-to-end payment protection and risk management solutions. Verifi’s patented collaboration platform enables the sharing of near real-time data between cardholders, merchants, and issuers to resolve disputes, save sales, prevent fraud and stop chargebacks. Verifi’s services also help merchants fight and recover profits lost from unwarranted chargebacks, process payments securely, and optimize billings. Trusted by a wide range of businesses, from emerging companies to the Fortune 500, Verifi is headquartered in Los Angeles with EMEA offices in London, England, and APAC offices in Melbourne, Australia.
Verifi Tech Stack and Enterprise Applications
Verifi ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Intuit Quickbooks Enterprise | Microsoft Dynamics GP | ERP Financial | ERP | n/a | 2018 | 2019 |
In 2018, Verifi implemented Microsoft Dynamics GP as its core ERP Financial system, migrating from Intuit Quickbooks Enterprise to centralize billing and accounting workflows. Microsoft Dynamics GP was positioned to support Verifi accounting and revenue operations, providing a single application for billing, revenue reconciling, and payables coordination across the organization.
The implementation focused on billing and revenue recognition workflows, with configuration to capture large volumes of billable data and maintain billing templates that originate in Excel. Functional capabilities implemented include accounts receivable and accounts payable processing, month end revenue reporting, and ledger reconciliation, aligned with typical ERP Financial processes such as general ledger posting and transactional reconciliation.
Architecture and integrations were built around an Azure hosted GP billing system, with transactional data collected and maintained in Azure and reconciled against Excel billing files. Microsoft Dynamics GP served as the system of record for billing, while operational integrations connected Finance to customer support, the internal integration team, regional management, and national sales to support new customer onboarding and cross functional revenue handoffs.
Operational governance centered on centralized month end revenue close and reconciliations, with designated points of contact in accounting and revenue management overseeing data integrity between the GP billing system and external spreadsheets. The rollout impacted accounting, revenue management, accounts payable, and customer onboarding processes, establishing structured workflows for billing template maintenance, revenue reconciliation, and interdepartmental coordination in the Greater Los Angeles Area site.
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Payment Processing | ERP |
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2016 | 2016 |
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Verifi AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Verifi deployed Olark Live Chat on its public website. Olark Live Chat is a Chatbots and Conversational AI application used to provide real time customer messaging and support for Verifi's banking and financial services customers, operating as a primary digital engagement channel for online inquiries and support triage.
The implementation embeds the Olark Live Chat widget into customer facing web pages and provisions an agent console for customer service staff. Functional components configured include live chat sessions, canned responses, visitor monitoring, session transcript logging, and offline message capture, with chat routing and operator availability set to match support hours and staffing patterns.
Operational coverage is focused on digital support and customer service functions, with agents responsible for inbound chat handling and follow up based on captured transcripts. Governance concentrated on defining chat ownership, response workflows, and transcript archival for case handling, aligning the Olark Live Chat application with Verifi's customer engagement and support processes without referencing named third party integrations.
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Verifi Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017 Verifi implemented Adobe Connect in a website-facing deployment. Adobe Connect is used as the companys Audio Video and Web Conferencing platform to deliver customer-facing meetings and webinar experiences embedded on the corporate website, verifi.com.
The deployment leverages standard Audio Video and Web Conferencing capabilities such as hosted meeting rooms, webinar hosting, content sharing, and session recording to support external communications and customer engagement workflows accessed from the public site. Administrative controls and role-based permissions within Adobe Connect provide centralized session scheduling and content management, aligning platform configuration to website-driven meeting orchestration. The implementation positions Verifi Adobe Connect Audio Video and Web Conferencing as the primary mechanism for website-based customer engagement and external meeting delivery.
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Verifi Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2017 | 2017 |
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Verifi CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Data Platform | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics, Lead Generation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Sales Engagement | CRM |
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2011 | 2011 |
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Verifi ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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Verifi TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Verifi PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Verifi IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Verifi CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Verifi
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Vice President & Chief Financial Officer | CXO | Finance | |
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Vice President, Finance | VP | Finance | |
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Chief Executive Officer | CXO | Operations | |
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Accounting Manager | Manager | Finance | |
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Apps Being Evaluated by Verifi Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-01-24 | Verifi | Evaluated | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP |