Verizon
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Verizon Technographics
Verizon Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Verizon and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 99400 Verizon employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Verizon has purchased the following applications: SAP Ariba Accounts Payable for AP Automation in 2020, Workday Benefits for Benefits Administration in 2019, MPulse CMMS for Computerized Maintenance Management (CMMS) in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Verizon is running and its propensity to invest more and deepen its relationship with SAP , Apptricity , APEX Analytix or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Verizon revenues, which have grown to $134.79 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Verizon intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Verizon Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Ariba Accounts Payable | AP Automation | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, Verizon implemented SAP Ariba Accounts Payable as part of a broader consolidation of finance functions onto the 1ERP SAP S4/HANA Finance & Supply Chain platform. The deployment focused on centralizing Accounts Payable processing inside an enterprise SAP architecture to standardize invoice lifecycle management and supplier interactions across business units.
SAP Ariba Accounts Payable was configured as an AP Automation solution to manage invoice processing, payments, banking interfaces, business partner master data, and Concur travel and expense reconciliation. Configuration and build work included functional design, user story definition, system testing, and validation of SAP FI Accounts Payable domain processes, aligned to end to end ERP finance and supply chain workflows.
The implementation explicitly integrated with Ariba procurement flows and Concur travel and expense functions, and coordinated banking and payments connectivity to support electronic disbursements and reconciliation. Operational coverage spanned Finance, Procurement, Treasury, Tax, and Project and Asset Accounting teams, with cross functional testing and requirements gathering across cost allocations, intercompany settlements, consolidations, regulatory compliance, tax, labor accounting, and asset and project accounting.
Program governance relied on an SAP Accounts Payable Technical Product Owner and dedicated AP consulting resources to prioritize the change backlog, manage stakeholder engagement, and oversee Agile delivery. Controls included issue resolution, change control and risk management processes, comprehensive project plans, and scheduled status and metric reporting to program governance.
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AP Automation | ERP Financial Management |
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2020 | 2021 |
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AP Recovery Audit | ERP Financial Management |
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1997 | 1997 |
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ERP Financial | ERP Financial Management |
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2019 | 2019 |
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ERP Financial | ERP Financial Management |
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2021 | 2023 |
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Expense Management | ERP Financial Management |
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2015 | 2015 |
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Expense Management | ERP Financial Management |
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2006 | 2007 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Benefits | Benefits Administration | HCM | n/a | 2019 | 2019 |
In 2019, Verizon implemented Workday Benefits to establish a centralized Benefits Administration capability as part of a broader Workday HCM, Payroll and Recruiting rollout. The deployment of Workday Benefits supported HR and benefits management functions across Verizon, aligning benefits enrollment, eligibility rules and reporting with enterprise HR processes.
Workday Benefits was configured with custom reporting and calculated fields to deliver worker demographic and payroll data, and to support benefits vendors globally. Functional workstreams included benefits enrollment and administration, payroll feed preparation, compensation grade profile reporting, onboarding notifications, and manager alerts for team events, all implemented through custom Workday reports and delivered integrations.
Integrations and architecture used a mix of Workday tools, including Enterprise Interface Builder outbound integrations, Workday Studio inbound and outbound integrations, and core connector templates with document transformation XSLT to interface with external systems. Named integrations delivered worker demographic and payroll data to Cloud Pay for payroll across 41 countries, and produced custom reports for Mercer, Darwin, Buck and Benpal for global benefits management. Identity and email orchestration were handled through Microsoft Azure integrations, while encrypted outbound feeds were provided to ServiceNow, LMS, FCM, CSAD and a Workforce data domain, and job postings were sent to SmashFly via an outbound HTTP connection. The team also built interfaces to feed SAP S4 HANA as an HR mini master and to load payroll earnings into the Inspire recognition program.
Governance and operationalization included creation of technical design documents, run books and transition documentation, structured testing and production support for calculated fields and integrations, and configuration of both constrained and unconstrained security groups using role based, user based and job based security as well as integration system security groups. The implementation included fit gap analysis and full cycle design engagements between SAP and Workday processes to align HR business workflows with the Workday Benefits application.
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Benefits Administration | HCM |
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2015 | 2015 |
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Compensation Management | HCM |
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2020 | 2020 |
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Core HR | HCM |
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2018 | 2022 |
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Employee Engagement | HCM |
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2017 | 2017 |
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Employee Engagement | HCM |
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2017 | 2017 |
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Employee Experience | HCM |
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2022 | 2022 |
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HR Service Delivery | HCM |
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2019 | 2019 |
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Learning and Development | HCM |
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2022 | 2022 |
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Learning and Development | HCM |
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2003 | 2003 |
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Learning and Development | HCM |
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2024 | 2024 |
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Payroll | HCM |
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2018 | 2022 |
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Performance and Goal Management | HCM |
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2020 | 2020 |
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Recruiting | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2022 | 2022 |
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Time and Attendance | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2024 | 2024 |
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Time Clock (Hardware) | HCM |
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2024 | 2024 |
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Workforce Analytics | HCM |
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2021 | 2021 |
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Workforce Management | HCM |
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2020 | 2020 |
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Workforce Planning | HCM |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MPulse Software | Legacy | MPulse CMMS | Computerized Maintenance Management (CMMS) | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Verizon implemented MPulse CMMS, a Computerized Maintenance Management (CMMS) application. The deployment focused on enterprise maintenance management for Verizon’s communications infrastructure and facilities, establishing MPulse CMMS as a centralized system of record for maintenance activities.
The implementation configuration emphasized core Computerized Maintenance Management (CMMS) capabilities, including work order management, preventive maintenance scheduling, an asset registry, spare parts inventory control, mobile field service support, and operational reporting and dashboards. MPulse CMMS was configured with asset hierarchies, preventive maintenance templates, and role based workflows to support technician assignments and scheduled maintenance cycles.
Operational coverage targeted network operations, field maintenance teams, and facilities maintenance groups, consolidating maintenance requests, work order lifecycle management from creation through closure, and parts allocation in a single application. The deployment supported mobile field workflows and centralized asset tracking to align maintenance execution across distributed sites.
Governance centered on standardized maintenance processes, role based access controls, and a phased rollout approach to onboard maintenance teams and enforce consistent work order lifecycle practices. Change in maintenance governance emphasized process standardization and centralized oversight, aligning teams to MPulse CMMS procedures and configuration.
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Electronic Health Record | ERP Services and Operations |
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2012 | 2012 |
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Enterprise Asset Management | ERP Services and Operations |
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2018 | 2018 |
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Legal Practice Management | ERP Services and Operations |
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2016 | 2016 |
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OSS/BSS | ERP Services and Operations |
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2013 | 2014 |
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OSS/BSS | ERP Services and Operations |
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2025 | 2025 |
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Travel Management | ERP Services and Operations |
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2012 | 2012 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Generative AI Platforms | AI Development |
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2025 | 2025 |
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Generative AI Platforms | AI Development |
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2024 | 2025 |
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ML and Data Science Platforms | AI Development |
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2023 | 2023 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2013 | 2013 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Natural Language Processing | AI-Powered Application |
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2015 | 2015 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Analytics and BI | Analytics and BI |
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2016 | 2017 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Analytics and BI | Analytics and BI |
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2017 | 2018 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Online Meeting Scheduling | Collaboration |
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2017 | 2017 |
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Survey and Questionnaire | Collaboration |
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2012 | 2012 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Advanced Planning and Scheduling | SCM |
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2020 | 2020 |
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Fleet Management | SCM |
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2021 | 2021 |
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Inventory Management | SCM |
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2012 | 2012 |
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Inventory Management | SCM |
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2020 | 2021 |
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Real-Time Transportation Visibility | SCM |
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2021 | 2021 |
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Supply Chain Management | SCM |
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2019 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2020 | 2020 |
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Customer Analytics | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience, Customer Analytics | CRM |
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2006 | 2007 |
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Customer Loyalty | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2011 | 2012 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2011 | 2012 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2021 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Incident Management | ITSM |
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2011 | 2012 |
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IT Service Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2021 | 2021 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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2D/3D Simulation | PLM and Engineering |
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2003 | 2003 |
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Geographic Information System | PLM and Engineering |
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2018 | 2018 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2015 | 2015 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2017 | 2018 |
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Sourcing | Procurement |
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2017 | 2018 |
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Supplier Relationship Management | Procurement |
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2019 | 2019 |
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Supplier Relationship Management | Procurement |
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2017 | 2017 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2017 | 2017 |
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Incentive Compensation Management | SPM |
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2022 | 2022 |
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Sales Performance Management | SPM |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2018 | 2018 |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2012 | 2012 |
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Master Data Management | PaaS |
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2019 | 2019 |
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Robotic Process Automation | PaaS |
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2021 | 2021 |
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Robotic Process Automation | PaaS |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Backup as a Service (BaaS) | IaaS |
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2015 | 2015 |
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Cloud Storage | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2012 | 2012 |
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Cloud Storage | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2010 | 2010 |
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Database Management | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2025 | 2025 |
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Digital Workspace | IaaS |
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2013 | 2013 |
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Digital Workspace | IaaS |
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2018 | 2018 |
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Network Management and Monitoring | IaaS |
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2017 | 2017 |
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Network Management and Monitoring | IaaS |
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2016 | 2016 |
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Network Management and Monitoring | IaaS |
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2023 | 2023 |
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Servers, Storage and Networking | IaaS |
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2007 | 2007 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Identity and Access Management (IAM) | CyberSecurity |
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2014 | 2014 |
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Network Detection and Response (NDR) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2005 | 2005 |
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Threat Modeling | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Verizon
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Verizon Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Verizon IT executives and key decision makers. This section highlights Verizon's latest recorded technology evaluations, including Contruent Project Spend and Performance for Project Portfolio Management on 2026-01-29 and myInvenio for Process Mining on 2024-08-27. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Verizon digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Verizon Technographics
Verizon is a Communications organization based in United States,
with around 99400 employees and annual revenues of $134.79 billion.
Verizon operates a diverse technology stack with applications such as
SAP Ariba Accounts Payable, Workday Benefits and MPulse CMMS ,
covering areas like AP Automation, Benefits Administration and Computerized Maintenance Management (CMMS).
Verizon has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Workday and MPulse Software.
Verizon recently adopted applications including
Ericsson 5G Advanced in 2025, Kyvos Dialogs in 2025 and SurrealDB Cloud in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Verizon’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Verizon’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Verizon technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.