Madison, 39110, MS,
United States
Vertex Aerospace Technographics
Vertex Aerospace Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Vertex Aerospace and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4500 Vertex Aerospace employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Vertex Aerospace has purchased the following applications: Pentagon 2000SQL for Aviation ERP, Aviation MRO in 2018, Tidio Live Chat for Chatbots and Conversational AI in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Vertex Aerospace is running and its propensity to invest more and deepen its relationship with Pentagon 2000 Software , Tidio , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Vertex Aerospace revenues, which have grown to $1.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vertex Aerospace intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Vertex Aerospace Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pentagon 2000 Software | Legacy | Pentagon 2000SQL | Aviation ERP, Aviation MRO | ERP Services and Operations | n/a | 2018 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 Vertex Aerospace implemented Tidio Live Chat on its public website. Tidio Live Chat is a Chatbots and Conversational AI application that Vertex Aerospace uses to instrument web-based visitor engagement and to support inbound customer service and communications workflows.
The deployment is a website-embedded chat widget managed through Tidio's cloud console, configured to provide live agent messaging, automated conversational workflows, canned responses, offline message capture, and chat transcript retention. Implementation work focused on front-end widget placement across corporate site pages and on configuring conversational flows, response templates, and visitor tracking to align with web engagement patterns.
Operational ownership sits with web operations and digital communications teams who manage conversation routing and response playbooks, while customer service staff handle live agent sessions and follow up on captured leads. Governance centers on chat response templates, transcript review, and console access controls to ensure consistent handling of inbound queries through Tidio Live Chat.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
In 2019, Vertex Aerospace deployed Cisco Webex Meetings for Audio Video and Web Conferencing. Cisco Webex Meetings is surfaced on the corporate website to provide browser-based meeting joins and public scheduling access for external participants and contractors.
The implementation configures standard Cisco Webex Meetings capabilities including HD video, screen sharing, meeting recording, participant management, and web join flows aligned with Audio Video and Web Conferencing functional workflows. The deployment leverages Cisco-hosted Webex Meetings infrastructure to provide managed conferencing sessions and browser-based access without requiring proprietary client installation for external attendees.
Operational governance is centered on IT-managed meeting administration and access controls, with administrative policies for user provisioning, meeting security, and scheduling to support collaboration and customer engagement. The Vertex Aerospace Cisco Webex Meetings deployment ties meeting access into the corporate web experience, supporting collaboration and external engagement business functions through embedded join and scheduling functionality.
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Collaboration | Collaboration |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2020 | 2020 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
EPM | EPM |
|
2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Vertex Aerospace
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Vertex Aerospace Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||