Viceroy Hotel Group
9291 Burton Way,
Beverly Hills, 90210, CA,
United States
Beverly Hills, 90210, CA,
United States
1 310-278-3344
Leisure and Hospitality
Viceroy Hotel Group Technographics
Viceroy Hotel Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Viceroy Hotel Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Viceroy Hotel Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Viceroy Hotel Group has purchased the following applications: Oracle PeopleSoft HCM for Core HR in 2004, Sojern for Guest Management in 2016, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Viceroy Hotel Group is running and its propensity to invest more and deepen its relationship with Oracle , ADP , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Viceroy Hotel Group revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Viceroy Hotel Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Viceroy Hotel Group Tech Stack and Enterprise Applications
Viceroy Hotel Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2004 | 2018 |
In 2004, Viceroy Hotel Group implemented Oracle PeopleSoft HCM to centralize Core HR operations for its approximately 1,500 employee hospitality footprint. The implementation is oriented around managing daily IT operations surrounding PeopleSoft HCM applications and aligning the platform with HR strategic goals.
Oracle PeopleSoft HCM was configured to support core functional capabilities typical of a Core HR deployment, including employee record management, workforce administration, benefits enrollment, time and labor data capture, and talent lifecycle workflows. Configuration emphasis is placed on role based access control, position control and master data stewardship to maintain consistent HR records across properties.
Operational scope covers application monitoring, batch processing oversight, patch management and incident management, with IT teams responsible for day to day health of HCM modules. IT coordination ensures interfaces and data flows are maintained between PeopleSoft HCM and enterprise authentication, payroll engines and operational HR workflows to support hotel staffing and payroll cycles.
Governance is structured around HR change control for configuration updates, scheduled release windows and cross functional escalation paths between HR and IT to align PeopleSoft HCM support with HR policy and operational needs. Ongoing operations focus on sustaining system health and aligning Oracle PeopleSoft HCM with HR processes across the Viceroy Hotel Group.
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Payroll | HCM |
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2014 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2013 | 2013 |
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Viceroy Hotel Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sojern | Legacy | Sojern | Guest Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 Viceroy Hotel Group implemented Sojern to support website-based Guest Management across its public booking and marketing pages. The deployment centers on integrating Sojern on the Viceroy Hotels and Resorts website, where Sojern captures and activates traveler signals to inform guest engagement workflows.
Sojern was configured to deliver core Guest Management capabilities including audience segmentation, behavioral targeting based on booking intent, and campaign orchestration for direct website channels. The implementation emphasizes real time signal collection and campaign execution, aligning Sojern functionality with common guest marketing and eCommerce processes.
Operational coverage is explicitly the company website, serving the Viceroy Hotel Group online presence in the United States, and impacts marketing and revenue-facing business functions responsible for guest acquisition and on-site conversion. Deployment architecture is web tag based, relying on site-level instrumentation to route guest behavior into Sojern for activation within the Guest Management category.
Governance focused on centralized campaign operations and tag governance to ensure consistent data collection and campaign controls across the site. The narrative reflects Sojern as the application providing Guest Management capabilities for Viceroy Hotel Group without referencing prior systems.
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Reservation and Booking Management | ERP Services and Operations |
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2014 | 2014 |
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Viceroy Hotel Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Viceroy Hotel Group implemented Microsoft 365 as its primary Collaboration platform. The implementation is observable on the company website where Microsoft 365 artifacts are referenced, and it was positioned to support enterprise productivity across its United States operations and property networks.
The deployment leveraged core Microsoft 365 capabilities such as Exchange Online for enterprise email and calendaring, SharePoint Online and OneDrive for Business for centralized document libraries and file sharing, Microsoft Teams for real time chat and meeting collaboration, and the suite of Office productivity applications for content authoring. Configuration emphasis aligned with Collaboration category practices, using tenant level site collections, shared document libraries, and Teams workspaces to compartmentalize property level and corporate functional content.
Operational coverage extended to corporate IT, reservations and guest services, marketing, sales and back office functions, adopting Microsoft 365 identity and access controls for account provisioning and single sign on. The public site references indicate integration points where Microsoft 365 delivered embeddable resources and authentication flows, and the platform served as a centralized collaboration layer between headquarters and individual properties.
Governance was implemented at the tenant level with role based administrative boundaries, retention and content lifecycle controls applied through SharePoint and compliance features, and group based access patterns to align property teams and corporate departments. Microsoft 365 continued as the principal Collaboration environment for document management, email, and synchronous collaboration across the Viceroy Hotel Group estate.
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Event Management | Collaboration |
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2020 | 2020 |
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Viceroy Hotel Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2019 | 2019 |
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CRM | CRM |
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2011 | 2011 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Viceroy Hotel Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Viceroy Hotel Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Viceroy Hotel Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Viceroy Hotel Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Viceroy Hotel Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Area Director Human Resources | Director | HR | |
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HR Director | Director | HR | |
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HR Director | Director | HR | |
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Assistant Vice President, Human Resources | VP | HR | |
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Head of IT | Director | IT | |
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Director Of Operations | Director | Finance | |
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Director of Information Technology | Director | IT | |
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Apps Being Evaluated by Viceroy Hotel Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Viceroy Hotel Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Viceroy Hotel Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Viceroy Hotel Group Technographics
Viceroy Hotel Group is a Leisure and Hospitality organization based in United States,
with around 1500 employees and annual revenues of $250.0 million.
Viceroy Hotel Group operates a diverse technology stack with applications such as
Oracle PeopleSoft HCM, Sojern and Microsoft 365,
covering areas like Core HR, Guest Management and Collaboration.
Viceroy Hotel Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Sojern and Microsoft.
Viceroy Hotel Group recently adopted applications including
Adobe Experience Cloud in 2021, Adobe Audience Manager in 2021 and The Trade Desk in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Viceroy Hotel Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Viceroy Hotel Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Viceroy Hotel Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.