New York, 10001, NY,
United States
VIGO Industries Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by VIGO Industries and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 VIGO Industries employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that VIGO Industries has purchased the following applications: SAP Business One for ERP Financial in 2020, LiveChat for Chatbots and Conversational AI in 2012, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems VIGO Industries is running and its propensity to invest more and deepen its relationship with SAP , LiveChat, Inc. , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing VIGO Industries revenues, which have grown to $28.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for VIGO Industries intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Business One | ERP Financial | ERP Financial Management | Third Wave Business Systems | 2020 | 2020 |
In 2020, VIGO Industries implemented SAP Business One as its ERP Financial solution. The deployment was executed by Third Wave Business Systems and targeted consolidation of financial operations and retail transaction processing for the US-based company.
SAP Business One configuration emphasized core financial modules including general ledger, accounts payable, accounts receivable, and banking, alongside retail-aligned inventory valuation and sales order processing capabilities implemented using standard SAP Business One workflows. The project included chart of accounts design, tax setup, document numbering rules, and localized posting configurations to support US accounting requirements.
The deployment covered finance, accounting, procurement, and warehouse operational functions and was scaled to support a mid-market organization of approximately 200 employees. Operational coverage focused on centralizing transactional finance and operational master data to reduce fragmentation across back office processes.
Third Wave Business Systems led configuration, data migration activities, user training, and phased go live support, establishing governance with defined owners for master data and accounting policy stewardship. The engagement delivered a structured support model transitioning operational responsibility to internal finance leadership following implementation.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2012 | 2012 |
In 2012, VIGO Industries implemented LiveChat on its website. LiveChat is deployed as a Chatbots and Conversational AI solution to enable web-based customer engagement, real-time visitor chat, lead capture, and support intake on the corporate site.
The implementation uses LiveChat’s cloud-hosted web widget embedded across product and contact pages, configured with agent queues, canned responses, visitor monitoring, and session transcripts to support customer service and sales inquiry workflows. Administration and agent configuration are handled by the company’s customer support function and marketing, which manage chat routing, canned message libraries, and off-hours handling policies.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, VIGO Industries implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The company uses Google Apps for Business on their website and configured Google Workspace (Formerly Google G-Suite) to provide cloud email, calendar, document creation, and file storage capabilities across the organization.
The deployment followed a cloud first SaaS model with tenant level administration, user provisioning, group based access controls, shared drives, and standard productivity modules such as Gmail, Google Calendar, Google Docs, and Google Drive. Operational coverage included core retail business functions including sales, merchandising, and operations, with governance centered on the Google Admin console for account management and access policy enforcement.
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Collaboration | Collaboration |
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2020 | 2020 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2016 | 2016 |
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Personalization and Product Recommendations | eCommerce |
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2015 | 2015 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Warehouse Management | SCM |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2011 | 2011 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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