Vileda
Im Technologiepark 19,
Weinheim, 69469,
Germany
Weinheim, 69469,
Germany
49 6201 80 87 1000
Consumer Packaged Goods
Vileda Technographics
Vileda Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Vileda and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Vileda employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Vileda has purchased the following applications: Serrala FinanceSuite for AP Automation in 2014, SAP Case Management for Case Management in 2023, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Vileda is running and its propensity to invest more and deepen its relationship with Serrala , SAP , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Vileda revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vileda intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Vileda Tech Stack and Enterprise Applications
Vileda ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala FinanceSuite | AP Automation | ERP | n/a | 2014 | 2014 |
In 2014, Vileda implemented Serrala FinanceSuite as an AP Automation solution to centralize accounts payable operations within its finance organization in Germany. The deployment targeted accounts payable processing and invoice lifecycle management, positioning Serrala FinanceSuite to manage invoice intake, approval routing and payment orchestration for the company’s finance function.
The Serrala FinanceSuite implementation was configured around core AP Automation capabilities, including automated invoice capture, three way invoice matching, workflow based approvals, exception handling and payment batch orchestration. Vendor master data controls and invoice validation rules were applied to reduce manual touch points and to standardize processing logic across the finance team.
Operational coverage focused on the finance and accounts payable departments, handling invoice processing, approval routing and scheduled payments, with audit logging and electronic invoice routing implemented to support record retention and compliance. The solution was instrumented to provide structured approval workflows and exception queues to streamline day to day processing and to centralize control over invoice throughput.
Governance for the Serrala FinanceSuite deployment established centralized AP process ownership, role based access controls and audit trails, along with formalized approval routing and documented policy controls to support finance governance and internal audit requirements. Configuration and workflow rules were used to enforce segregation of duties and to create an auditable processing trail for vendor invoices under the AP Automation program.
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Vileda ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Case Management | Case Management | ERP Services and Operations | Valantic Fsa | 2023 | 2023 |
In 2023 Vileda implemented SAP Case Management as part of a broader SAP CX footprint to centralize customer issue tracking and support workflows. The deployment targeted consolidation of sales and service processes across multiple regions to improve reporting and accelerate identification of product issues, aligning the SAP Case Management application with company service objectives and the Case Management category.
Configuration leveraged standard SAP Service Cloud ticketing and case lifecycle capabilities, including structured case records, automated routing, escalation rules, SLA enforcement, and contextual case notes to support complaint intake and resolution. The SAP Case Management implementation was configured to support case assignment and priority handling, with case lifecycle orchestration and reporting artifacts derived from service transactions.
The implementation integrated SAP Case Management with SAP Sales Cloud and SAP Commerce Cloud to provide a unified record for customer interactions and product-related incidents, enabling cross-system visibility between sales orders, commerce transactions, and service cases. Data flows were established to centralize reporting across sales and service domains, supporting earlier detection of recurring product issues through consolidated case analytics.
valantic CX served as the implementation partner and led the rollout across Vileda regions, establishing governance around case ownership, role based access, and escalation workflows. Outcomes called out in the customer story include improved reporting and earlier detection of product issues, with operational coverage focused on sales and service functions within the Case Management scope.
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Vileda Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Vileda implemented Microsoft 365 to establish a centralized Collaboration platform. The company is using Microsoft 365 on their website, indicating public-facing use of Microsoft 365 services alongside internal collaboration functionality.
The deployment is organized as a cloud-hosted Microsoft 365 tenant leveraging core Collaboration capabilities, including Exchange Online for corporate email, SharePoint Online for intranet and content management, OneDrive for personal file sync, and Microsoft Teams for real-time collaboration. Identity and access are managed through Azure Active Directory with centralized tenant administration, role-based provisioning, and policy-driven content permissions, aligning governance with Collaboration best practices and supporting cross-functional teamwork and content publishing.
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Vileda CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2015 | 2015 |
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Vileda ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
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Vileda IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Vileda
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
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General Manager | Manager | Finance | |
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Controller | Director | Finance | |
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Chief Information Officer | CXO | IT | |
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Apps Being Evaluated by Vileda Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Vileda IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Vileda digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Vileda Technographics
Vileda is a Consumer Packaged Goods organization based in Germany,
with around 150 employees and annual revenues of $20.0 million.
Vileda operates a diverse technology stack with applications such as
Serrala FinanceSuite, SAP Case Management and Microsoft 365,
covering areas like AP Automation, Case Management and Collaboration.
Vileda has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, SAP and Microsoft.
Vileda recently adopted applications including
SAP Case Management in 2023, SAP Commerce Cloud (ex Hybris) in 2021 and Akamai mPulse in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Vileda’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Vileda’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Vileda technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.