AI Buyer Insights:

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Vileda Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Serrala Legacy Serrala FinanceSuite AP Automation ERP Financial Management n/a 2014 2014
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP Case Management Case Management ERP Services and Operations Valantic Fsa 2023 2023
In 2023 Vileda implemented SAP Case Management as part of a broader SAP CX footprint to centralize customer issue tracking and support workflows. The deployment targeted consolidation of sales and service processes across multiple regions to improve reporting and accelerate identification of product issues, aligning the SAP Case Management application with company service objectives and the Case Management category. Configuration leveraged standard SAP Service Cloud ticketing and case lifecycle capabilities, including structured case records, automated routing, escalation rules, SLA enforcement, and contextual case notes to support complaint intake and resolution. The SAP Case Management implementation was configured to support case assignment and priority handling, with case lifecycle orchestration and reporting artifacts derived from service transactions. The implementation integrated SAP Case Management with SAP Sales Cloud and SAP Commerce Cloud to provide a unified record for customer interactions and product-related incidents, enabling cross-system visibility between sales orders, commerce transactions, and service cases. Data flows were established to centralize reporting across sales and service domains, supporting earlier detection of recurring product issues through consolidated case analytics. valantic CX served as the implementation partner and led the rollout across Vileda regions, establishing governance around case ownership, role based access, and escalation workflows. Outcomes called out in the customer story include improved reporting and earlier detection of product issues, with operational coverage focused on sales and service functions within the Case Management scope.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2019 2019
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2013 2013
eCommerce eCommerce 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Marketing Automation CRM 2015 2015
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
Content Delivery Network IaaS 2021 2021
IT Decision Makers and Key Stakeholders at Vileda
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Vileda Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Vileda Technographics

Vileda is a Consumer Packaged Goods organization based in Germany, with around 150 employees and annual revenues of $20.0 million.

Vileda operates a diverse technology stack with applications such as Serrala FinanceSuite, SAP Case Management and Microsoft 365, covering areas like AP Automation, Case Management and Collaboration.

Vileda has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Serrala, SAP and Microsoft.

Vileda recently adopted applications including SAP Case Management in 2023, SAP Commerce Cloud (ex Hybris) in 2021 and Akamai mPulse in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Vileda’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Vileda’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Vileda technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.