Weinheim, 69469,
Germany
Vileda Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Vileda and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Vileda employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Vileda has purchased the following applications: Serrala FinanceSuite for AP Automation in 2014, SAP Case Management for Case Management in 2023, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Vileda is running and its propensity to invest more and deepen its relationship with Serrala , SAP , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Vileda revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vileda intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala FinanceSuite | AP Automation | ERP Financial Management | n/a | 2014 | 2014 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Case Management | Case Management | ERP Services and Operations | Valantic Fsa | 2023 | 2023 |
In 2023 Vileda implemented SAP Case Management as part of a broader SAP CX footprint to centralize customer issue tracking and support workflows. The deployment targeted consolidation of sales and service processes across multiple regions to improve reporting and accelerate identification of product issues, aligning the SAP Case Management application with company service objectives and the Case Management category.
Configuration leveraged standard SAP Service Cloud ticketing and case lifecycle capabilities, including structured case records, automated routing, escalation rules, SLA enforcement, and contextual case notes to support complaint intake and resolution. The SAP Case Management implementation was configured to support case assignment and priority handling, with case lifecycle orchestration and reporting artifacts derived from service transactions.
The implementation integrated SAP Case Management with SAP Sales Cloud and SAP Commerce Cloud to provide a unified record for customer interactions and product-related incidents, enabling cross-system visibility between sales orders, commerce transactions, and service cases. Data flows were established to centralize reporting across sales and service domains, supporting earlier detection of recurring product issues through consolidated case analytics.
valantic CX served as the implementation partner and led the rollout across Vileda regions, establishing governance around case ownership, role based access, and escalation workflows. Outcomes called out in the customer story include improved reporting and earlier detection of product issues, with operational coverage focused on sales and service functions within the Case Management scope.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Automation | CRM |
|
2015 | 2015 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
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|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
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