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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Vital Pharmaceuticals Tech Stack and Enterprise Applications

Vital Pharmaceuticals ERP
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Insight
SAP Microsoft Dynamics GP SAP Business ByDesign ERP Financial ERP n/a 2018 2019
In 2018, Vital Pharmaceuticals implemented SAP Business ByDesign. The SAP Business ByDesign deployment served as the company's ERP Financial backbone, migrating from Microsoft Dynamics GP and centralizing financial management for the 200 person life sciences manufacturer. Configuration prioritized core financial modules including general ledger, accounts payable, accounts receivable, and cash management, alongside integrated order management and inventory management to support high volume direct to consumer and wholesale flows. The implementation formalized order to cash workflows, inventory control for more than 1,000 SKUs, and financial close processes to align inventory reconciliation with year end reporting. Operational integrations tied SAP Business ByDesign to the eCommerce and fulfillment technology stack, explicitly including Shopify for storefront order capture, Shipstation for parcel manifesting, and JDA for supply chain planning. The ERP Financial system supported distributed fulfillment across multiple distribution centers including a Phoenix, AZ site, managed 3PL DTC fulfillment in Canada, and tracked international shipments to contract co packer sites, enabling finance, operations, logistics, and customer service to share a single transaction record. Rollout emphasized process governance across finance and eCommerce operations to standardize order management, inventory reconciliation, and audit controls, with cross functional ownership among finance, operations, and customer service. Internal reporting from eCommerce leadership documents five consecutive successful year end inventory audits and the ability to scale to over 1,000 daily orders while managing more than 1,000 SKUs.
Vital Pharmaceuticals AI-Powered Application
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Zendesk Legacy Zendesk Chat Chatbots and Conversational AI AI-Powered Application n/a 2017 2017
In 2017, Vital Pharmaceuticals deployed Zendesk Chat on its website. Zendesk Chat is implemented as a Chatbots and Conversational AI solution to provide website-based real-time messaging for customer support and online engagement. The deployment uses the Zendesk Chat web widget to capture live visitor conversations, route chats to support agents, and persist transcripts for post-chat follow up. Functional capabilities aligned with the Chatbots and Conversational AI category include real-time messaging, preconfigured triggers and canned responses, visitor monitoring and chat routing, and session logging to support agent workflows and knowledge capture. Operationally the Zendesk Chat installation serves Vital Pharmaceuticals customer support and online engagement functions on its United States website, sized to the companys approximately 200 employee support footprint. Governance centers on chat routing rules, agent shift configuration, and transcript retention policies to ensure consistent handling of incoming web inquiries. This implementation of Zendesk Chat as a Chatbots and Conversational AI layer provides a structured real-time channel for support and marketing teams to interact with site visitors.
Vital Pharmaceuticals Collaboration
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Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2020 2020
In 2020, Vital Pharmaceuticals implemented Cisco Webex Meetings, deploying Cisco Webex Meetings as a customer-facing conferencing layer on its corporate website. The deployment places the product in the Audio Video and Web Conferencing category and aligns external engagement channels such as lead qualification, product demonstrations, and partner meetings with a browser-accessible meeting experience. Implementation leverages Webex Meetings native browser join, video and audio conferencing, screen sharing, meeting recording, and scheduled meeting registration to support external-facing workflows. Operational scope concentrates on sales, marketing, and customer engagement teams who surface meeting scheduling and join flows directly from the public site, while governance emphasizes centralized account administration, meeting access controls, and standardized meeting configuration templates to ensure consistent external interactions.
Collaboration Collaboration 2016 2016
Vital Pharmaceuticals Content Management
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Web Content Management Content Management 2013 2013
Vital Pharmaceuticals eCommerce
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eCommerce eCommerce 2015 2015
eCommerce eCommerce 2014 2014
Vital Pharmaceuticals CRM
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CRM CRM 2013 2013
Data Management Platform CRM 2014 2014
Digital Advertising Platform CRM 2019 2019
Marketing Analytics CRM 2013 2013
Marketing Automation CRM 2018 2018
Marketing Automation CRM 2011 2011
Vital Pharmaceuticals PPM
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Project Portfolio Management PPM 2020 2020
Vital Pharmaceuticals PaaS
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Transactional Email PaaS 2019 2019
Vital Pharmaceuticals IaaS
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Category
Market
VAR/SI
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Insight
Application Hosting and Computing Services IaaS 2014 2014
Application Hosting and Computing Services IaaS 2012 2012
Application Hosting and Computing Services IaaS 2018 2018
Application Hosting and Computing Services IaaS 2022 2022
Content Delivery Network IaaS 2018 2018
Content Delivery Network IaaS 2021 2021

IT Decision Makers and Key Stakeholders at Vital Pharmaceuticals

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Vital Pharmaceuticals Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Vital Pharmaceuticals IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Vital Pharmaceuticals digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Vital Pharmaceuticals Technographics
Vital Pharmaceuticals is a Life Sciences organization based in United States, with around 200 employees and annual revenues of $20.0 million.
Vital Pharmaceuticals operates a diverse technology stack with applications such as SAP Business ByDesign, Zendesk Chat and Cisco Webex Meetings, covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Vital Pharmaceuticals has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SAP, Zendesk and Cisco Systems.
Vital Pharmaceuticals recently adopted applications including Amazon EC2 in 2022, Amazon CloudFront in 2021 and Cisco Webex Meetings in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Vital Pharmaceuticals’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Vital Pharmaceuticals’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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