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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Vitaldent Tech Stack and Enterprise Applications

Vitaldent ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Dynamics 365 for Finance and Operations ERP Financial ERP Prodware 2020 2021
In 2020 Vitaldent implemented Microsoft Dynamics 365 for Finance and Operations as its ERP Financial backbone to centralize finance, procurement, and materials management across its clinic network. The implementation aligned ERP Financial capabilities with Vitaldent business needs for accounting, purchasing, invoicing, and inventory control while positioning the platform to connect to patient engagement systems. The deployment included configured finance modules for accounts payable and receivable, general ledger, and procurement processes, along with supply chain capabilities for materials management and clinic-level stock controls. Prodware acted as the implementation partner, delivering configuration and rollout services, and the company leveraged Microsoft Azure services to host data and integration layers. Dynamics 365 for Finance and Operations was integrated into a broader Microsoft stack, including Dynamics 365 Customer Insights, Dynamics 365 Customer Voice, Dynamics 365 Marketing, Azure Data Lake, Microsoft Dataverse, and Power BI to create a unified dataset for patient and clinic analytics. Customer Voice surveys feed patient responses into Customer Insights and Marketing workflows, and Power BI provides consolidated visualizations for clinical and commercial teams, while Azure Data Lake and Dataverse underpin the enterprise data architecture. Rollout governance followed a staged path, with Finance and Supply Chain implementations beginning in late 2019, ERP Financial consolidation formalized in 2020, and customer engagement applications connected in 2021, enabling cross‑functional processes between clinics, marketing, and clinical teams. Explicit outcomes reported include a consolidated 360 degree view of patients, online appointment bookings, post‑treatment survey workflows that enable same day clinician responses, and rapid campaign execution that produced high message volumes shortly after deployment, demonstrating operationalization of the integrated platform.
Vitaldent Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2015 2015
In 2015, Vitaldent implemented Microsoft 365 to centralize Collaboration across clinical scheduling, patient administration, and corporate communication for its Spain operations. The implementation targeted the company’s roughly 300 employees and aimed to provide a unified collaboration layer for healthcare delivery and back-office functions. Microsoft 365 was configured to deliver core Collaboration capabilities including cloud email and calendaring, team messaging and meetings, and document libraries with version control. Typical modules deployed included Exchange Online for email, SharePoint Online and OneDrive style document management for clinical and administrative records, and team collaboration workspaces for cross-functional coordination. The deployment extended to Vitaldent’s public presence, with Microsoft 365 artifacts referenced on the company website, and covered both clinic locations and corporate offices within Spain. Operational coverage focused on clinical staff workflows, administrative teams, and central office functions, using Microsoft 365 as the primary Collaboration platform. Governance centered on access control, document lifecycle and retention policies, and standardized collaboration workflows to support clinical record handling and interdepartmental communications. Microsoft 365 was positioned as the enterprise Collaboration backbone, enabling consistent information sharing and operational coordination across Vitaldent’s healthcare and corporate functions.
Vitaldent SCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Dynamics 365 Supply Chain Management Supply Chain Management SCM Prodware 2020 2021
In 2020 Vitaldent deployed Microsoft Dynamics 365 Supply Chain Management to centralize back-office ERP functions and support a connected clinical and marketing ecosystem across its network of roughly 300 clinics. Microsoft Dynamics 365 Supply Chain Management was positioned to manage core Supply Chain Management responsibilities, with explicit focus on accounting, materials management, purchasing and invoicing as part of the broader Dynamics 365 rollout. The deployment configured functional modules to support inventory and materials workflows that feed clinic operations, procurement and finance touchpoints that reconcile billing and invoicing, and multi-brand data structures to accommodate Vitaldent, Dentix and specialty pediatric clinics. Configuration work emphasized patient centricity by aligning transactional supply chain records with patient treatment workflows, enabling clinical teams to access consumables and billing information within the same operational context. Integrations were implemented across the Microsoft stack, notably linking Dynamics 365 Supply Chain Management with Dynamics 365 Finance, Dynamics 365 Customer Insights, Dynamics 365 Customer Voice, Dynamics 365 Marketing, Azure Data Lake and Microsoft Dataverse. Vitaldent used Azure Data Lake storage and Dataverse for centralized data management, and Power BI for consolidated visualizations, while Dynamics 365 Customer Insights served as the 360 degree patient data hub that feeds marketing campaigns and patient communications. Governance and rollout were executed with Microsoft partner Prodware and Vitaldent’s internal IT and CRM teams, with adoption facilitated through role based access and clinic level configuration. Operational outcomes explicitly reported include online patient appointment booking, initiation of email campaigns, and sending more than 70,000 text messages in the first month, plus real time patient feedback via Dynamics 365 Customer Voice surveys that accelerated process adjustments and improved patient interactions.
Vitaldent CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Center CRM 2018 2018
CRM CRM 2018 2018
Customer Data Platform CRM 2020 2021
Customer Experience CRM 2020 2020
Customer Experience CRM 2020 2021
Customer Support CRM 2020 2021
Data Management Platform CRM 2018 2018
Digital Advertising Platform CRM 2017 2017
Digital Advertising Platform CRM 2017 2017
Marketing Automation CRM 2018 2018
Vitaldent IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2014 2014

IT Decision Makers and Key Stakeholders at Vitaldent

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Vitaldent Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Vitaldent IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Vitaldent digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Vitaldent Technographics
Vitaldent is a Healthcare organization based in Spain, with around 300 employees and annual revenues of $45.0 million.
Vitaldent operates a diverse technology stack with applications such as Microsoft Dynamics 365 for Finance and Operations, Microsoft 365 and Microsoft Dynamics 365 Supply Chain Management, covering areas like ERP Financial, Collaboration and Supply Chain Management.
Vitaldent has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft.
Vitaldent recently adopted applications including Microsoft Dynamics 365 for Finance and Operations in 2020, Microsoft Dynamics 365 Supply Chain Management in 2020 and Microsoft Dynamics 365 Customer Insights in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Vitaldent’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Vitaldent’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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