Lisbon, 1998,
Portugal
Vodafone Portugal – Comunicações Pessoais, S.A. Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Vodafone Portugal – Comunicações Pessoais, S.A. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Vodafone Portugal – Comunicações Pessoais, S.A. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Vodafone Portugal – Comunicações Pessoais, S.A. has purchased the following applications: Vodafone TOBi for Chatbots and Conversational AI in 2024, Adobe Experience Manager for Digital Asset Management in 2018, eGain Solve for Customer Engagement in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Vodafone Portugal – Comunicações Pessoais, S.A. is running and its propensity to invest more and deepen its relationship with Vodafone , Adobe Systems , eGain Corporation or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Vodafone Portugal – Comunicações Pessoais, S.A. revenues, which have grown to $613.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vodafone Portugal – Comunicações Pessoais, S.A. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vodafone | Legacy | Vodafone TOBi | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
In 2024, Vodafone Portugal, Comunicações Pessoais, S.A. rolled out SuperTOBi, the generative AI evolution of Vodafone TOBi, under the Chatbots and Conversational AI category to handle more complex customer enquiries within CRM and customer service operations across Portugal. The rollout is part of a Europe wide rollout and indicates continued embedding of Vodafone TOBi and Vodafone's chatbot and virtual assistant capabilities for customer service automation in the region.
Vodafone TOBi was configured to extend CRM and chat automation capabilities, with configuration aligned to multichannel conversational flows, intent recognition, and escalation routing to human agents to manage more complex enquiries. Functional modules inferred from the rollout include CRM chat automation, conversational orchestration, and agent handoff workflows, reflecting typical Chatbots and Conversational AI functional patterns.
Deployment operates within Vodafone Portugal's customer service ecosystem and integrates with CRM and contact center workflows across the country, while remaining part of a coordinated regional deployment strategy. The implementation scope targeted customer service and CRM business functions in Portugal and represents an evolution of the existing TOBi conversational AI platform rather than a separate platform replacement.
Governance and rollout were managed through regional coordination with localized operational alignment to customer service management for phased adoption and conversational model tuning. This approach preserved platform continuity, centralized configuration control, and allowed local adjustment of conversation flows and escalation rules to reflect Portugal specific customer service requirements.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| eGain Corporation | Legacy | eGain Solve | Customer Engagement | CRM | n/a | 2010 | 2010 |
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Customer Engagement | CRM |
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2021 | 2022 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Loyalty | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Tag Management | CRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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