Volunteers of America Chesapeake
7901 Annapolis Rd,
Lanham, 20706, MD,
United States
Lanham, 20706, MD,
United States
1 410-837-7222
Non Profit
Volunteers of America Chesapeake Technographics
Volunteers of America Chesapeake Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Volunteers of America Chesapeake and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 850 Volunteers of America Chesapeake employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Volunteers of America Chesapeake has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2014, Ruby Live Chat for Chatbots and Conversational AI in 2021, New Relic APM for Application Performance Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Volunteers of America Chesapeake is running and its propensity to invest more and deepen its relationship with Oracle , Ruby , New Relic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Volunteers of America Chesapeake revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Volunteers of America Chesapeake intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Volunteers of America Chesapeake Tech Stack and Enterprise Applications
Volunteers of America Chesapeake ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014, Volunteers of America Chesapeake implemented Oracle NetSuite ERP to centralize core ERP Financial functions across its accounting and payroll-adjacent operations. The deployment supported general ledger management, accounts payable processing and bank reconciliation workflows while interfacing with existing payroll and time collection systems for a multi-state workforce of more than 700 employees in Maryland, the District of Columbia, Virginia and North Carolina.
Oracle NetSuite ERP was configured as the authoritative financial ledger, receiving corrected and uploaded GL extracts and serving as the payment engine for vendor and card-based disbursements. Configuration and operational responsibilities included coding and preparing bills in DocuPeak for payment processing in NetSuite, monthly bank statement to payroll reconciliations, PEX and Capital One card setup and maintenance, and maintenance of leave balances and payroll adjustment entries documented in payroll status change forms.
The implementation integrated with a set of named payroll and time systems, including ADP Workforce, EzLabor Time & Attendance, iSolved Time and Timeforce, and with DocuPeak for document imaging. Data flows included preparing an EzLabor export of hours into ADP Workforce, importing new hire information into ADP from HRB, downloading and correcting the General Ledger for upload to Oracle NetSuite ERP, and supporting PEX reload and reconciliation processes for corporate card funding.
Operational governance extended to payroll administration and systems administration tasks, including processing biweekly payroll-related transactions such as terminations, tax form changes, direct deposits, bonus and vacation payouts, retro payments and manual check handling, while maintaining the payroll database. Process controls and knowledge transfer activities included creating a payroll manual, training new employees on payroll systems and timeclocks, serving as backup for HR and accounts payable functions, and generating custom ADP reports for vice presidents and program directors.
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Volunteers of America Chesapeake AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Volunteers of America Chesapeake deployed Ruby Live Chat on its public website. The Ruby Live Chat implementation embeds a cloud-hosted web chat widget to provide Chatbots and Conversational AI capabilities for real-time visitor engagement and initial client intake. The deployment leverages an agent console and browser-based interfaces to manage live conversations, capture chat transcripts, and surface visitor context for follow-up by staff.
Configuration work focused on embedding the Ruby Live Chat script across key site pages, setting up routing rules and canned responses, and aligning operator availability with service hours. Operational coverage centers on web-facing client engagement workflows and client services staff, requiring changes to chat queue handling, message ownership, and escalation procedures. Governance adjustments included documented chat handling workflows and retention practices to integrate Ruby Live Chat into existing communication and case-handling processes.
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Volunteers of America Chesapeake ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2014 | 2014 |
In 2014 Volunteers of America Chesapeake deployed New Relic APM to instrument and monitor performance of its public website, using the Application Performance Management capabilities of the New Relic platform. New Relic APM was applied to surface transaction traces, error analytics, and response time metrics for the organization website, enabling continuous visibility into application runtime behavior.
The implementation focused on application-level instrumentation, covering server side agents and browser monitoring components that are common in Application Performance Management deployments. Configuration emphasized transaction tracing, slow query detection, and error sampling, with dashboards centralized for web operations and development stakeholders.
Operational coverage was limited to the website as the stated scope, supporting web operations, development, and digital engagement functions. Monitoring data was consumed through New Relic APM dashboards and alerting workflows to support incident response and performance governance, aligning application telemetry with operational processes.
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Volunteers of America Chesapeake IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Volunteers of America Chesapeake
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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President and CEO | CXO | Finance | |
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Director of Finance | Director | Finance | |
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Director, InformationSystems | Director | IT | |
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Vice President Finance | VP | Finance | |
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Accounting Clerk | Manager | Finance | |
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Apps Being Evaluated by Volunteers of America Chesapeake Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Volunteers of America Chesapeake IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Volunteers of America Chesapeake digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Volunteers of America Chesapeake Technographics
Volunteers of America Chesapeake is a Non Profit organization based in United States,
with around 850 employees and annual revenues of $200.0 million.
Volunteers of America Chesapeake operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Ruby Live Chat and New Relic APM,
covering areas like ERP Financial, Chatbots and Conversational AI and Application Performance Management.
Volunteers of America Chesapeake has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Ruby and New Relic.
Volunteers of America Chesapeake recently adopted applications including
Ruby Live Chat in 2021, Rackspace Cloud in 2015 and Oracle NetSuite ERP in 2014,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Volunteers of America Chesapeake’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Volunteers of America Chesapeake’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Volunteers of America Chesapeake technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.