Volunteers Of America
1660 Duke Street,
Alexandria, 22314, VA,
United States
Alexandria, 22314, VA,
United States
1 703-341-5000
Non Profit
Volunteers Of America Technographics
Volunteers Of America Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Volunteers Of America and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 16000 Volunteers Of America employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Volunteers Of America has purchased the following applications: Sage Intacct for ERP Financial in 2019, CareerBuilder Jobs.net ATS for Applicant Tracking System in 2014, Ruby Live Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Volunteers Of America is running and its propensity to invest more and deepen its relationship with Sage , CareerBuilder , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Volunteers Of America revenues, which have grown to $371.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Volunteers Of America intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Volunteers Of America Tech Stack and Enterprise Applications
Volunteers Of America ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Intacct | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019, Volunteers Of America implemented Sage Intacct as its ERP Financial application to centralize nonprofit financial operations across its affiliated organizations. The deployment focused on establishing a single financial system to support fund accounting, grant accounting, billing, donor tracking, and core ledger functions for finance and program teams.
Configuration emphasized nonprofit accounting structures, including chart of accounts segmentation for grants and funds, automated billing workflows, accounts payable and accounts receivable automation, and controls to ease tracking of spending. Sage Intacct was configured to support grant tracking and donor-related financial workflows alongside routine financial close and reporting capabilities common to ERP Financial solutions.
The implementation targeted finance, development, billing, and program operations to align donor revenue recognition, grant restrictions, and program spend controls across VOA entities. Rollout workstreams addressed multi-entity consolidation and standardized accounting practices so accounting teams and program managers could operate from a unified financial model.
The Resource Group supported the implementation, and governance changes included role based controls, standardized processes for grant and donor accounting, and automated billing approvals. The result, as positioned by the organization, was improved management of financials, donor tracking, grant tracking and billing, and eased tracking of spending while allowing program leaders to focus more on mission delivery.
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Volunteers Of America HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CareerBuilder | Legacy | CareerBuilder Jobs.net ATS | Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014, Volunteers Of America implemented CareerBuilder Jobs.net ATS as its Applicant Tracking System to manage external job applications on its public careers site. The CareerBuilder Jobs.net ATS was provisioned as the online application intake point, capturing candidate submissions and facilitating resume upload workflows through CareerBuilder's hosted application flow.
The deployment emphasized core Applicant Tracking System capabilities, including job posting management, candidate application intake, resume upload, applicant tracking, and basic workflow orchestration for screening and status updates. CareerBuilder Jobs.net ATS handled the web-based application form and document capture, positioning the system as the canonical source of external applicant records for recruiters.
Operationally the CareerBuilder Jobs.net ATS was integrated with the organization’s public careers portal to centralize applicant intake for recruiting and talent acquisition teams. Governance focused on using the application pathway as the primary external channel for candidate submissions, with recruiters and hiring managers consuming applicant records and workflow tasks directly from the CareerBuilder Jobs.net ATS.
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Benefits Administration | HCM |
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2013 | 2013 |
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Core HR | HCM |
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2010 | 2010 |
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Volunteers Of America AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Volunteers Of America deployed Ruby Live Chat on its public website. Ruby Live Chat, provided by Ruby, is categorized as Chatbots and Conversational AI and was implemented as an embedded web chat widget to capture visitor inquiries and enable real-time messaging between site visitors and organization representatives.
Architecturally the deployment places the Ruby Live Chat client-side widget on voa.org connected to Ruby’s cloud conversation platform, providing live messaging, canned responses, presence indicators, and conversation history consistent with Chatbots and Conversational AI capabilities. Operational scope centers on web-based constituent engagement and digital support workflows, with governance aligned to the organization’s digital engagement processes for monitoring, escalation, and transcript-based follow-up.
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Volunteers Of America Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Volunteers Of America CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Donor and Fundraising Management | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2011 | 2011 |
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Volunteers Of America ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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Volunteers Of America TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Volunteers Of America IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Volunteers Of America CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Volunteers Of America
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Director, Benefits & HRIS | Director | HR | |
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Senior Vice President of Human Resources | VP | HR | |
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Payroll Manager | Manager | Finance | |
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Apps Being Evaluated by Volunteers Of America Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Volunteers Of America IT executives and key decision makers. This section highlights Volunteers Of America's latest recorded technology evaluations, including Traumasoft EMS for Healthcare ERP on 2026-01-22 and ADP Lyric Payroll for Payroll on 2025-10-17. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Volunteers Of America digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-22 | Volunteers Of America | Evaluated | Traumasoft | Traumasoft EMS | Healthcare ERP | ERP Services and Operations |
| 2025-10-17 | Volunteers Of America | Evaluated | ADP | ADP Lyric Payroll | Payroll | HCM |
FAQ - APPS RUN THE WORLD Volunteers Of America Technographics
Volunteers Of America is a Non Profit organization based in United States,
with around 16000 employees and annual revenues of $371.0 million.
Volunteers Of America operates a diverse technology stack with applications such as
Sage Intacct, CareerBuilder Jobs.net ATS and Ruby Live Chat,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Volunteers Of America has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, CareerBuilder and Ruby.
Volunteers Of America recently adopted applications including
Ruby Live Chat in 2021, Zoom in 2020 and Sage Intacct in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Volunteers Of America’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Volunteers Of America’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Volunteers Of America technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.